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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6009 Topics
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vincent80surfTrending Lyricist I
asked in Speakers
downgrading play 3 to S1

I read many topics about downgrading your speaker to S1 where they say: “chose option to downgrade the wired device” I don’t see this option in the app.  Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?

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nagirrabsContributor I
asked in Speakers
New app nightmares: Sonos + Spotify + Apple

Hi all, Like many people I’ve been having a nightmare with the new app, but I didn’t find any threads on my specific problem. My setup is Sonos (Beam + various One SLs + a Roam) with Spotify and Apple (Apple TV on the Beam, plus using iPhone, mac etc). Since updating to the new app, the most basic use cases don’t work:I’ve always played music mostly from Spotify When I try to group rooms while music has playing, to put it on more speakers, it now breaks. It stops the music and kicks you around back and forth between the apps. It even pauses the music… eventually you hit play again in Spotify and the sound comes on everywhere Once set up, it also breaks when you try to do it in the Sonos app, so it’s impossible to do this from either app. You also can't skip tracks etc from within Sonos, if it’s started from Spotify (you used to be able to do this) The only thing that appears to work is to change volume within the Sonos app or remove speakers from the group I also used to be able to

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Zharrison03Contributor I
asked in Speakers
Sonos one

My Sonos one worked perfectly until one night my internet cut out, it disappeared from the app and will not reconnect. I’ve factory reset it 5 different times. All my other Sonos devices connected okay and didn’t disappear from the app. I spoke to someone and said it’s something to do with the software update that came out for it, it still won’t connect to my app, has anyone else had this issue? 

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Kmc7Contributor I
asked in Speakers
so now speaker blasting all of a sudden

Why do my Sonos speakers come on randomly blasting out of the blue? I was on a conference call and needed to hang up to unplug the speakers behind the refrigerator. I know every app can select Sonos speaker and I cannot find anything on my end that caused this to happen and I don’t want it to happen again. We have no pets and no reason for any of this to have happened. Please help. 

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howe7032Contributor I
asked in Speakers
Sonos One Won't Connect to System

I’m trying to connect a Sonos One back to my system, but no luck. The speaker was connected fine in one room, but when I moved it to another room, the system didn't recognize it. I’ve tried a system reset (holding the infinity button while plugging in the speaker) numerous times, but when I get to the stage where it’s connecting to my network, I get a message that says, “Your Sonos has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from system settings.” That doesn’t work. I’ve tried this about 5 times. I’ve moved the speaker to a third room and no luck. I’ve reset my router without luck. I’m stumped.  Note that all my other Sonos speakers (3 Sonos Ones, 1 Play:5, and 1 Beam) are connected without issue.

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mdryan22Contributor I
asked in Speakers
Setting up pair of Play:1 speakers with Bridge

Seeking any suggestions as spent an hour with customer support trying to connect a pair of Play:1 speakers to Bridge. The issue was that the Play:1 speakers have S2 software and Bridge is S1. We tried unsuccessfully to downgrade the Play:1 speaker software to S1. I wondering if someone has another idea. Is it possible to eliminate the Bridge (which was being used to drive external speakers that we no longer use) and use the two speakers individually? Or must I purchase another device that uses S2 software to drive the two Play:1 speakers?

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erjfieuhfieuhicdaoeihiudjfoqieContributor I
asked in Speakers
Sharing on rental properties

I have several rental properties and use Sonos in each. The voice recognition fails constantly and it 'seems' that remote systems are clobbering each other?  Not sure if thats just renters not figuring things out. What's the best and simplest way to provide a good interface to the music systems in all these places using my own Apple and Amazon Music accounts, blindly of course. ? Moderator edit: corrected typos

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JJohnsContributor I
posted in Speakers
Keep or sell Sub and one SL?

Thoughts?After the S2 controller release my entire system quit working. Many customer service call later I just decided to wait until the S1 downgrade was release. My system has been idle ever since, I downgraded most of my equipment yesterday (Play 3, Play 5, Playbase, Amp, and Move). What wouldn’t downgrade was my sub (gen 3) and my one SL. There’s no way the S2 app is getting anywhere near my system.Should I attempt to sell the sub and One SL? Or hold onto them for some magical S3 controller in the future that will make everything play nice? Also, all these ran together on the original controller, why won’t they now? Any ideas?

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Disco87Contributor I
asked in Speakers
Problems connecting speakers and sub after new router/network

I set up a playbar, 2x One speakers and a Sub back in 2016, but since then have changed ISP and router so a new wifi network. I can get my playbar to connect, but everything else I can`t seem to even find. I tried to factory reset so I could do a full new setup, but still can`t seem to find anything except the playbar.

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Steven KimmetContributor I
asked in Speakers
Play 3 (x2) failing update (error 1013)

Hi, I own several Sonos products. Playbar + Sub, 3 x Play3 and 1 x Play1. Issues have occurred after I have changed router (attempting to migrate from old network to new)Some devices have moved over onto new wireless network without any issues, Playbar + Sub, 1 x Play3 and 1 x Play1 are working fine.2 x Play3 are not working correctly, They are both seen under the “Rooms” list with the correct names, but both say “needs update” and have a “spanner” icon next to them.If I click on the device (on iPhone App / Sonos S1) it tried to go through the update process on both devices but both fail giving error code 1013. I have tried all the suggested steps but I now appear to be stuck in the doom loop.Anyone experienced this or got a possible resolution?Many thanks :)

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PhilJWContributor III
asked in Speakers
Play 3 power failure -maybe?

I gather Play 3s have power issues sometimes and I may have joined the club if anyone can help. My Play 3 stopped playing and the led went out. No noise, nothing, it just stopped. When I switched it off and on again I got the led to go white but then it went out and nothing else. Ive tried holding down the mute button when switching on and the same thing happens - a brief white light (not flashing) and then nothing. Can anyone explain what the issue is or whether the speaker is dead? I find it strange that I get a light for about 3 seconds though if the power has failed completely.

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DStofelContributor I
asked in Speakers
New to Sonos: Bought a Beam Gen2 in July 2024 and can't get TruePlay to work

I’m hoping to get some help as I’ve exhausted my efforts in trying to resolve this.  I bought a new Sonos Beam Gen2 in July 2024.  I got it installed and setup but I cannot run TruePlay without getting an error.  When i run trueplay tuning  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on my iPhone 15 which is on the same 2.4 wifi network as the Beam.I have also factory reset the entire system.I’ve deleted the app and redownloaded it And checked system update in the app and on the Beam and both are current.Note:  I’ve got Verizon 5G Home Internet if that matters.I know there have been a lot of issues with the new Sonos app.  Perhaps that’s the culprit?  I really don’t know.  I’ve tried everything I can think of but am totally stuck at this point.  Hoping someone can help me get this working. 

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grsoccerContributor I
asked in Speakers
sonos on hardwire

does anyone know what the hardwire connection is called on the sonos 1? i have a first gen if that makes any difference. Thanks in advance for your help.

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farmguy123Contributor I
asked in Speakers
Speakers missing from app after most recent update

We have 3x Play 1s, an Alexa Play 1, a surround system with a playbar, sub, and 2x Play 1s, 2x Gen2 Amps, and 2x Gen1 Amps. Since the recent app update all of our speakers except one single play 1 have disappeared from the app. Occasionally they show back up but as soon as you try to select them to play musica they all disappear again. I can sometimes see them in Update Networks but they just continually show up there even after following the procedure. I have also tried completely resetting speakers and re-adding them to no avail. Our system is completely unusable right now.

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D_BellContributor I
asked in Speakers
Sonos and changing wifi

We updated our router a few weeks ago. Our Sonos Systems (Play 3are having difficulty connecting to the Wi-Fi. We’ve tried rebooting, and it will, and Sonos One) l works for a nanosecond and then stops working again.  We are constantly rebooting the system or trying to hook to the router, but all have been unsuccessful. I tried calling Sonos customer service but was on the phone for an hour waiting for someone to answer.  I’m looking for suggestions for other things I could try. If it matters, we have Verizon. 

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OppielightContributor I
asked in Speakers
era 100 last trueplay/eq setting applies when moved?

I set up my era 100 at home with WiFi and ran trueplay as well as adjust the eq. I have since moved my era 100 to my office where I can only stream to it over Bluetooth. Am I correct in understanding that the trueplay and eq settings carry over from the last tuning? Since I’m streaming over Bluetooth and can’t connect to WiFi I have no way of adjusting the trueplay and eq settings at my office.  

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phazerwonContributor I
asked in Speakers
Play Ones are no longer part of group.

I had 2 Sonos Play Ones grouped and as a stereo pair along with 2 Ones SL and a sub.  After the “upgrade” app the ones no longer play with the group and says they’re not connected?  This is an upgrade?  I have to manually hit the play button every time I want those speakers to rejoin the group?  I also have 2 Play Ones for rear surround speakers grouped with an arc and a sub. Those have no issues for now and are still grouped with the Arc and sub.  What is going on with this “upgrade”?

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IselaContributor I
asked in Speakers
Need help with Bose, MIxer and Sonos with a live performer

I have an arc connected to my tv and two era 300 speakers as well. they are all connected as surround and works perfect. My question is that i have someone coming to play at an event at my home and they are bringing a Bose Bluetooth enabled speaker with an allen and roth amp. NOT in a place that I can connect a direct cable to the sonos , so the question is how do i play the music from the live performer into my sonos sytem without connecting a direct cable and what would need? I AM NOT electronic savy at all so please have some grace when you reply so that i can fully understand my solution, what i need to buy and how to set it up. Thanks to anyone that can assist me 

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controlav
controlavLead Maestro
asked in Speakers
What is the new Zones feature in the new Era 100 Pro?

https://www.sonos.com/en-us/shop/era-100-proWhat is this new Zones feature?

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Pdd34Contributor I
asked in Speakers
Play 1 wont connect to wifi

I recently got new WiFi and was able to successfully connect my other Sonos One devices via WiFi. My older Play:1 though wouldn't factory reset so, based on other questions & answers here I connected it via Ethernet to my router and was able to successfully reboot and add it to my system. The problem is that it wont get added to the WiFi and no matter how many times I go through the steps to “manage/update network” the device never pops up. I've tried unplugging it from the Ethernet and adding it but no dice. Trying to do a factory reset without the Ethernet connection doesn't work either. 

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GB11Contributor I
asked in Speakers
5 and 1 speaker pairing connection to wifi

Currently my sonos 5 is physically plugged into the router by ethernet cable and my sonos 1 is paired with the 5. I have attempted to find a blutooth option instead but am unable to get this to work. Can i set this up without physical ethernet connection to the router?

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SergiochecheContributor I
asked in Speakers
Disconnection

I've had my Sonos system for about 2 months now, but I notice that every so often it disconnects from the app and gets unconfigured, having to reset the entire system and reconfigure it with some kind of problems. How can I avoid this? My WiFi signal is 100%

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MriharContributor I
posted in Speakers
s2 update: still a turd 2 months later.

I’m sitting on my couch trying to watch The Witcher using 2 Play 5s and 1 Play 1. They WILL NOT group despite multiple attempts, reboots etc. I just get a simple non descript message saying “could not connect” related to the SINGLE Play 1. This is just 1 problem of dozens since I was forced to adopt the s2 update turd that dropped in May.  I’ve just about given up. I’m embarrassed for Sonos. What a piece of crap this system has become. I’ve had people over to listen to music or watch tv crippled by lack of sound through my Sonos speakers. So I should say I am embarrassed for myself for choosing to invest in this hunk of cow dung known as Sonos. 

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cmackayAvid Contributor III
asked in Speakers
Connecting to multiple SONOS systems not working now

Hi all, Since the latest app this week I can no longer connect to the second system at our holiday house. It works on the Windows app but not on iPhone or Android. In other words, it's not really usable to have to get out a laptop to launch music, manage volumes, etc. The Apple and Android apps just say they can't find a system on this network then ask to update the network. When we do that, it still doesn't work. The fact that it does work on Windows suggests the issue is with the new crApp. Another fail from the super heros we pay lots of money to. Sorry to say that SONOS team but you are very clearly not testing your software before launching it on us, your paying customers.  GET IT RIGHT...please. 

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BillydooContributor I
posted in Speakers
Sonos Died

My Sonos has just gone, died! stopped playing radio and cant access hard drive for music. Have messaged a friend and she’s having same issue. What’s going on? Anyone know. This service is getting worse and worse.

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