Y’all, I gotta vent. I am a professional IT person (that has Sonos throughout his entire home and most of his client’s businesses).
Today, I spent FOUR HOURS attempting to move two Play 1s to the internal network so we can control them via the PC app. This is simply impossible. Removing and reinstalling apps. Fooling around with a dozen different specs on the 2.6 gig wifi (and even some 5 gig). Fooling with Multicasting. Changing networks. Dumbing down just about every security setting I can think of on our network. Resetting speakers (over, and over, and over again). After three hours, I gave up. Let’s put it back on the guest network where it was before.
Nope. Again, impossible. Can’t revert the speakers to S1. S2 can’t find them. Created a completely new Sonos account. Let’s start over. Nope. The app can’t detect the speakers, and that’s THE ONLY OPTION YOU GET. I can’t add “new” speakers. Can’t find any cheat codes on the Internet. I won’t even bother to reach out to Sonos tech support. Who has that kinda time?
What a complete joke. I’m throwing them in the trash and telling the customer that we need something else. What I learned today, is to direct each and every client I ever meet to AVOID SONOS PRODUCTS AT ALL COSTS!
Silly, useless, expensive, and disposable consumer garbage. What happened to Sonos in the last year or two? Did they hire a bunch of mentally-challenged programmers? Are they polling six-year olds to develop new UI?
USERS HAVE NO CONTROL OVER THIS SYSTEM. If it doesn’t happen to magically work, you are truly screwed.
Junk.