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Contributor I
December 24, 2024
Answered

playbar not connecting after router upgrade

I cannot find my playbar in my speakers after a router upgrade 

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Pools-3015
Prodigy I
December 24, 2024

Did you configure a new SSID and password? If so, before you rush to reset your speakers, change the SSID and password to the same as your old router. If that is not feasible, connect a main speaker to your network/router with an Ethernet cable.

You can also follow the instructions here:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

3 replies

Pools-3015
Prodigy I
December 24, 2024

Did you configure a new SSID and password? If so, before you rush to reset your speakers, change the SSID and password to the same as your old router. If that is not feasible, connect a main speaker to your network/router with an Ethernet cable.

You can also follow the instructions here:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Senior Virtuoso
December 24, 2024

Do you have other speakers that are visible? Can you temporarily connect it with Ethernet cable? Have you tried a power cycle?
 

buzz
Grand Maestro
December 24, 2024

After replacing a router, always reboot everything on the network.