Skip to main content

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

Hi @Chegman 

Welcome to the Sonos Community!

In investigating your cases, I just found that a colleague sent you an email 1 hour ago - I hope they are able to assist.

For your information, your case was escalated and therefore in a queue - you just reached the front! Apologies for the delay!

I hope this helps.


Worst Operating System ever devised. Connection is impossible I regret purchasing more speakers because I am now stuck with 5 paperweights. 


Reply