Speakers

I have had my Sonos Five for a few years and mostly has been working without any issues, however a few nights ago it just stopped working for no apparent reason (no network changes on my side etc). I’ve hard reset it many times and it gets to a point where it tries to do an update but fails with always the same error code 1101. I’ve tried this both Wireless and with ethernet connected directly to my router. I’ve contacted support and we have gone through everything, but they have no idea. I’ve asked this to be escalated, otherwise this is an expensive brick. Anybody else have a solution? 

Hi!I have 6 Era 100 speakers across our home and 1 Arc.  Quite often, when I want to connect my iPhone’s Spotify to Era 100s, the AirPlay screen will load the selected Era 100 pair and display a failure to connect message.  Then, if I try a second tlme, it works.  It’s not a huge issue, but it used to work and it is getting annoying to deal with every single time.  I have no idea how to reset them.  Thanks for any input!

Hi all,Wondering if anyone else is experiencing this:Earlier this week, I was at my mom’s place (she has two older-style Sonos Play:1s), and one of the speakers wouldn’t start properly. I reset it to factory settings and set it up again – seemed fine at first, but then the sound started dropping out occasionally for a few seconds at a time.Interestingly, it happened with both speakers, independently of each other.Now I’m noticing the exact same issue at home (I’ve got a larger setup with 16+ Sonos devices), but only the older Play:1s are acting up. Everything else is running ‘smoothly’Is this a known issue? Could it be something from a recent update? Or are these older Play:1s maybe starting to show their age?Would love to hear if others have seen something similar.Thanks!Peter

Hello it is not possible to Connect my new bookshelf to my account 

I have a Pair of One SL Surround Speakers. For some reason one of the speakers will not connect to my WiFi. Even tried connecting with an ethernet cable..still no joy. Sonos Support couldn't help either? Wondered if anyone else had had the same problem?

Recently I changed my WIFI password. Tried reboot wifi and play 3 but not able to update network on sono app. Keep showing no product found when trying to update network. Tried reconnect several times but it doesn't work. Can only play using ethernet cable.

Morning!!I have and ARC not ultra and looking to add a sub. I have a very large room and just curious where it should go in the room?? Thanks 

Bonjour, depuis la mise à jour hier...mes hauts parleurs ne jouent plus ensemble. Ils jouent mais indépendant.  

Multiroom Sonos system. Living Room group has Sonos Amp wired to Mirage tower speakers through speaker outputs and a Rogers Soundlab Sub connected via Sonos sub out jack. Crossover frequency set with app Amp system settings to 65 Hz. Connected wirelessly to home network and other Sonos products on home network. Every couple days I find the crossover setting is back at the 80Hz without having made an adjustment to desired crossover frequency. Is there some situation such as changing speaker grouping through the app, or perhaps transient loss of network connection or power related event that I am unaware of that prompts the Sonos Amp to do this reset to default? Other settings for the Amp remain as set. All components in this group function normally and connection is functional for connection to other groups in system, just this inconvenience.

I can’t connect to the internet with my Play 1 speakers. I have Spectrum and the router is SAC2V2S. I have tried turning on UpNP and changing to 2.4 GHz frequency and rebooting the router, modem and the speakers. I still can’t connect to the internet.

I know this subject has been posted before, I’ve gone through and read many posts about it already, which is frustrating cause so many users agree and have already voiced their own frustrations. Yet after so many updates to the app it’s honestly bewildering why the Sonos team has not provided an easier way to access the Sub speaker controls on the homepage or control panel.  Every audio system I’ve ever had dating back 30 years has always had a separate button to turn on and off the subwoofer and it’s usually right on the head unit and not buried through a menu of options. And it’s not as if the function doesn’t exist in the app, there just needs to be a shortcut that doesn’t take 6+ clicks to get to.  And on a sidenote, I’m not sure why you didn’t think of this already but shouldn’t ‘night sound’ in the control panel turn off the subwoofer? The whole point is to make it less loud at night time and doesn’t it seem like it would be smart to turn off the sub at night? The button is right

Hello, I have four Era 100 speakers set up in my apartment. I have them all grouped in the Sonos app and use Spotify to play music on them (from my phone and desktop computer).There is some weird issue popping up occasionally, though. When trying to play a song, sometimes only a few or a single speaker starts playing. Sometimes none of them plays. Sometimes they all start playing, then suddenly stops for a few seconds and then jump to the next song.I've tried to switch channels on my router. I've also given each speaker a static IP on my network. I've checked the network diagnostic when the issues occur, but can't see any signs of any degraded connectivity through my routers app.I'm at a loss here. Anyone got some suggestions?One thing worth noting is that if I reset everything and set it up from scratch, then everything works flawlessly for a few days. And then it's back to square one.Best regards! And any ideas or suggestions are greatly appreciated!

Connecting issues beam with sub and one sl

Spent a few unfruitful hours with the nice people at tech support.  Any idea why a system would suddenly not be able to connect?  Speakers show up in app.  App says internet connection lost, try again later, connection timed out etc.I’ve tried wired connection to router.

My speakers hooked up to TV via Port mysteriously turn on…. I’m sleeping or away and find the last TV station playing even though TV is off

I’ve gone through all the conversations already. One member mentioned replacing this part with a new one, but the rest are just asking if anyone can help find the part. The part in question is an enhanced P-Channel MOSFET, "M054". I’m aware that some boards have the "G64", which corresponds to the DMP3050LVT, but that’s not what I’m looking for. I’m trying to find someone who has actually replaced this component. If there’s any information from the SONOS tech department, I would really appreciate it.It’s unbelievable how cheap electrolytics caused this issue. The only capacitor that didn’t have ESR and was within its nominal capacitance was a Nichicon, which is quite ironic. As for the JACKCON capacitors, well… let’s just say, not the best choice—unless the developer intentionally programmed it that way, perhaps to push obsolescence under the radar. 

Which one of these options should I go for? A single Era 300 or a pair of Era 100 and connect them as stereo pair?I have a small room. I will connect these speakers with my iPhone, MacBook and Sony Bravia 3 TV. My primary aim of having these speakers is listening to music, watching movies live streaming channel and play games using latest PS game controller.

ahhh … hours spent with the ridiculous system.  After being unable to update the wifi, I finally got the Boost to be recognised only to get the “sign in as the system owner” message.  I am signed in.  On the app and on the PC. where else am I supposed to sign in?  Please let me know where I can sell Sonos equipment  I am done with this.

Hello everyone, I'm new to the forum.I hope I'm writing in the right section, if not I apologize.I'm asking for your help on the "Sonos Five" product.I just bought it but I have some doubts, I can't adjust the highs and lows through the application, I move the cursor but nothing changes, while the balance and volume work regularly.What could it depend on?I also have another problem with the sound, on the highs it is too bright/sibilant, while the mid range is not very present, could it change with the break-in time? the bass is fabulous!!!Has anyone had the chance to compare the Era300 with the Five?Can the Era 300 have more relaxed highs and a more present mid-high? For the bass, can I add a subwoofer because I don't think it's at the same level as the Five.It's just my simple thought, but if it's worth it I could do it.Thanks in advance for your help.

https://professionalsupport.dolby.com/s/article/Dolby-Atmos-and-Dolby-Audio-over-AirPlay-Application-Developer-Guide?language=en_US just went through this site with detailed guide on how developers can enable Dolby atmos via AirPlay on their devices with AirPlay 2 support yet Sonos maintains the same response that Apple hasn’t allowed third party speakers to use AirPlay 2 for Dolby atmos streaming what is going on? Need clarity as my Sonos era 300 system has been a pain to use via the Sonos app and if I just AirPlay then there’s no point of buying the era 300 as Dolby atmos doesnt work I could’ve just bought the era 100 which is way cheaper and still decent enough for a bedroom sound system

Hi there , my Sonos 1play fell on the floor and I have tried to reset it ,still flashing yellow and can’t connect?

Arc dialogue sounds metallic and like it’s peakingDiagnostic: ********* Moderator Note: Diagnostic number recorded and removed. Modified in accordance with the Community Code of Conduct.

I have a 5 second delay in streaming anything to my play 1’s which are in another room to all my other sonos components.and am wondering if its the way I have them setup on my network.My equipment is that I have a virgin hub but a netgear orbi mesh system plugged into the hub. On my netgear mesh I have the router and two satelites.  My sonos estate is such - in lounge arc/sub/2 play 5’s, in conservatory - beam and in a more distant room two play 1’s which is where I have the issue. The room where I have the play 1’s is where one of the orbi satelites (ap’s) lives.I have a ethernet connection from the orbi router (via a small switch) connected into the arc. My orbi mesh system gui shows all sonos compponents as being ‘wired’ as they all are seen as going through that one wired connection (even though of course they connect wirelessly between themselves). I am thinking that if I can get the play 1’s to connect via their nearby satelite that the connection will be better.   How do i do th

I'm almost at the end of my patience here. I have a large ish setup (3 x play 1, 4 x play 3, 2 IKEA lamps, beam gen 1, sub mini, playbase, roam, move gen 1, boost) I'm using a technicolour router (supplied by Internet provider) and have a deco mesh network with half a dozen S4 style units. I have 80mb/s WiFi which, for everything else, is more than enough. Been having constant issues with various devices disappearing, becoming unresponsive, not playing, I even had to switch one of the play 1s off at the plug socket the other day as even the physical button couldn't pause my music.I reached out to sonos support, spoke to an agent and submitted diagnostics, we then tried switching my sonos net channel to 1 from the previous setting of 6 and this seemed to work. Until today. I'm back to where I was last week. Same issues, several speakers not showing up, even one half of a stereo pair just not working.Everything connected to the system is up to date (literally JUST checked), I've switched

Hi , Set up a full system for a friend recently then set up an another Beam Gen 2 yesterday for him. Added the Beam to the system and it asked for a “sign in from owner”  When I signed in he gave me a different email address and the same password. The system now works in both areas together by linking them or not but one room (beam) has voice control and the main room doesn’t. Both work through the app. We’ve reset passwords etc but no luck. It’s like it’s two different set ups with different login details. Every time I try to do something on the app it’s asking for sign in. Should I delete both accounts or add another system and forget existing system? Haven’t set these up in a while. Thanks  Scott