Speakers

I have a new network and made all the system changes, but most of my 8 Sonos products won’t stay connected. Other than the usual, what ideas does anyone have?Coincidentally, the two products that remain connected are my oldest ones. 

I have an existing system with an ARC, Sub 3, and two SL One as surround sound used as theater listening and linked to a TV all of which are in my family room. These are on my sonos app showing under family room. I just got a ERA-300 which I intend to put in my office in home room. This will be the first item in this new office in home room. In adding this new speaker to the SONOS app, there appear to be two options, Get started with setup which is “white box” or “Join existing sytem “a non white box” to click on.  Which one do I check?

I have a brand new in box One speaker that I purchased about 6 years ago.  I bought a bunch of them anticipating expanding at home and the office where I have it set up.  I'm trying to set up this new speaker at home, i have no sonos products at home. I have sonos set up at the office This new speaker fails at the update stage of setup every time,  regardless of wifi or wired.  I get error 30 on wifi and 1014 with Ethernet.   Any help would be appreciated.   I'm using android with what I think is the s1 app ( doesn't actually say on the icon like it used to, but the icon is black) .

What am I doing wrong? Sonos used to work for me, but in recent history, anytime I attempt to use it, something goes wrong. It will play random things and not what I put on, it will freeze, not respond and generally be unusable. Is this the new normal? 

Cannot reconnect my beam (error 1000)

Player, Amp, Sub and Play 1s.   it seems like nothing works together.   I need multiple apps?   90% of the time I want the speakers to play what is on TV.  It once worked perfectly but now i need multiple apps, additional hardware purchases, etc… how do I get help before I throw this crap in the garbage?

I can't find the 5 digit pin on my zoneplayer s5 speaker. Can someone direct me where to find it?

I have 3 era 300’s which stopped working 60 days ago.   I have factory reset them hundreds of times , tried to delete the system , create a new account , etc , etc .    Why is this so hard ?  Why does sonos sort of manage my system ?    I should be able to delete speakers , accounts , etc from the web and app.    I feel like big brother will not let these speakers roll onto a new system.    I hate sonos ….bigtime

On IPhone, the Sonos app connects and plays its own built in stations just fine.   The other apps on the phone such as Music, Safari, do not connect.   Confirmed both are on the same network, and that the speakers are selected.  I rebooted the router, too.     

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

My beam stopped working while in use and would not power up, I put it aside after a number of attempts to get it going. Some months later I decided to try again, it worked for about twenty minutes and has not worked since.Can it be repaired and if so is there a recommended repairer in New Zealand?

No issues with internet speed (consistently above Sonos requirements) no data limit issues either ans we consistently use only 50-60% of monthly allotment.  Only the ERA 300 speaker having connection issues.  Have an older Play speaker that is outside in a shop that works just fine where the wi-fi signal has to pass through grarage walls and shop walls.  The SL speaker is connected by ethernet to ISP router.  ERA 300 is “ganged” with the SL speaker as it had been constantly disconnecting from wi-fi.  No walls between SL and ERA 300.  ERA 300 shows green light.  App shows the speaker is connected and streaming…. but no audio.  I see that wi-fi extenders are not supported by Sonos.  Looking for a solution to ERA 300 connection issues.

Hello,All of my speakers except my Sonos Move are showing not connected. I went through and re-added each speaker but was having delay issues so I restarted the app and all speakers went "Not Connected" again. This is the same on multiple controllers. Help. 

I cannot find my playbar in my speakers after a router upgrade 

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

The Living room has two Play 5 (Gen 1) configured with stereo and a Sub. One speaker (on the left) won’t play the split stereo sound.  I’ve disconnected the power to the Bridge and re-started it.  When I try TRuplay, it stops because it can’t hear the one speaker.  I switched the sides of where the Play 5s, and the trouble switched from the right side to the left.  I disconnected the sub and that did nothing.  I repeatedly disconnected the stereo configuration and then reconnected it.  In the media room has a soundbar connected to the TV and a Sonos Connect that runs our turntable.  So far the problems have been isolated to the Living Room.Any advice is appreciated.  Do I have a dead Play 5?  Thanks. 

After some update I suppose, my sub has disconnected and will not register.  It is stuck on an update and just will not update.   Have been on with support twice where they have tried to force the update and both hung up on me after failing to resolve this issue.   Scheduled a level 2 callback who never called.   All suggestions they have dont work.  I don't think they know how to resolve.   

Has anyone else had this problem?I bought a new set 12/24 from costco of era 100s I couldn't get them to pair, and they only showed up on the app as optimo1. 

I have been using the Spotify playlist alarm feature for a while. I have recently moved home and re set up my 2 Sonos era 100's which included setting up my alarms.Even though I have selected the Spotify playlist, they still use the chime alert for all alarms.My Internet is fine and I have done the following:Deleted all alarms, reset the app, uninstalled it, reinstalled it and then re set up the alarms with no success. Someone mentioned re setting the speakers. Is that a feature I can do from the app or is is simply doing the reset where you hold the bluetooth button whilst plugging it in? Any advice?

I have several Sonos speakers amps, all of the older generation (Play 3, Play 1, AMP).They are all integrated into our domotics and power is automatically cut to the speakers when not in use.This saves about 10 kWh of stand-by energy/year for the Sonos speakers alone (all our devices with stand-by current use are as far as possible automatically cut from power when not in use).  I never had an issue with Sonos stuff with this configuration until I bought a set of Era 100’s to replace some Play 1’s.When they are cut from the power, they loose their configuration.They start up after resuming power with a blinking green LED and I have to add them to the app again, every time.It looks like the configuration in the Era 100 is stored in volatile memory instead of non-volatile memory and can only survive a short power interruption. It’s not a network issue (I’m into IT and run a professional Wifi network in my home with a seperate 2.4 GHz SSID for the Sonos stuff). I never have issues with th

My play 5 gen 1 will not reset. I folled the instructions but it never blinked orange and white?

After installing the new software upgrade the optical input no longer plays tv audio. I bought a new Tosslink cable -- still no sound.  I can get the Playbar to play music from the Sonos app, but not from the TV as before.  There are on controls for the optical out on the Samsung TV. I’m at wit’s end since the TV sound is so inferior. I spent one hour with tech support with little help.  Is there someone with a similar problem.

My speakers start out at a high volume and as soon as the bass kicks in, it turns down. I’m not sure what to do. Does anyone have suggestions?

i have a play 3 in the kitchen and a Move in the sitting room. Both have always worked fine, as has the app. two weeks ago, the app no longer connects in the sitting room and i can only play music if i go to the kitchen. when there, the play 3 always works, and sometimes i can get music playing on the Move as well. but when i come back to the sitting room, i again cant connect to the app. Is anyone able to suggest any fixes? i have tried the live chat with Sonos but they have suggested i change my entire wifi set up - which doesnt seem appropriate given every other wifi device in the house works perfectly. I have also tried calling Sonos support but the advertised wait is usually 120 minutes. If anyone has a suggestion i would be very grateful - thank you very much

La musique ne passe que sur une seule enceinte de mes deux enceintes, sonos Five, alors qu’elles sont bien été reliées au wi-fi et qu’elle porte le même nom comment faire ? Moderator Edit - Translation by Google:The music only plays on one speaker of my two speakers, Sonos Five, even though they are connected to Wi-Fi and it has the same name, what should I do?