Speakers

When talking with Sonos support they want me to send in a diagnostic, BUT the diagnostic won’t provide the information they need. Support informs me “everything is fine” because I assume the app sees the devices and thinks “all is good”. However, my use case is outside of the app (seriously who uses the Sonos app for anything other than setup?). We play music and then the speaker drops, sometimes we connect and the it says it’s playing music but there is no audio. iOSOne SL Everything is up to date.How can I get sonos to understand that their app won’t give them enough information and that I am enraged by their equipment everyday?All I know is I am never recommending sonos to a friend or even my future self. 

Not sure if this has been asked before but I’m curious if I can use USB A out from a Wiim Amp to the USB C in to the Sonos Era 100s? I’d have an SVS subwoofer also hooked up to the Wiim Amp which would act as the overall brain. Inputs into the amp would be bluetooth from a peloton bike and HDMI arc from a TV. Wiim confirms USB A is an output from their amp.The scenario I’m trying to justify is keeping the Sonos Eras while using an external subwoofer since I’m unable to use them without grouping with the Sonos Amp. Anyone tried this? If so, any audio lag between the Wiim and Eras using the usb output from the Wiim and input to the Eras?

I used to shut it off by removing the music from all the different speaker groups… it would acknowledge it would shut down … not anymore… how do you turn it off?

Roam 2.Question 2.  I cannot use the daily morning alarm as the speaker sleeps after 30 minutes. Seems useless. Bought a power charger it sits on but still alarm doesn't work.Question 2.  ...apparently you can turn the display lights off so not lit if speakers is set up on bedroom. This speaker doesn't give this option in settings Edit: Seems it must be fully charged and stay on charging station day and night for it to work. Hopefully the display lights can be turned off so doesnt light up a bedroom? Moderator Edit - Combined posts.

I spent 1 hour 15 minutes with a customer service rep. The system will not update from Iphone or windows app. Very frustrating that we have been without Sonos for over 2 weeks. 

Love your products, I have a 5.1 system that I would love to have it remember where it was when I turnoff the TV and start playing the playlist already on the system. Also it would be great if the speakers could remember their playlist after a power outage (which I experience too often) or a default playlist on boot up.

I have a Sonos play 5 gen 2 speaker that I love but recently I haven’t been able to connect it to my app with out the use of a Ethernet cable. The speaker is outside of warranty so is there something you can do or am I out of luck.

Yieaouwl! I usually just turn it off and on again, sometimes I have to hard reset it and re-add it to my system, yet now I'm attempting to re-add it through my iPhone iOS app, it does show up as an option, yet I'm being prompted with a message in Portuguese-Brasil demanding me to login as the system's owner, although I'm already logged in as the owner. Router is usually fine and with a stable connection. Feeling lost and confused. Need help. What should I do? Thanks and all the best, a.k.a. _wonderwiz

So I posted This post a while ago. I tried a bunch of things, including that which was suggested in connecting a speaker to the mesh directly and none of these thing helped me keep a stable connection with a couple of the speakers.  I did further looking around and eventually found something that mentioned changing the wifi 2.4Ghz channel from “auto” to 11 and since then it's been rock solid.  Can't remember where I found the answer but if all else fails try that. There was no way I was turfing my mesh network. That seemed a silly option from the start. 

L application ne retrouve plus le système après etre sortie et donc reconnecté au wifi de la maison. Toute la procédure d installation doit être refaite à  chaque fois.Je regrette tellement d avoir acheté ce système il y a qq années.  Moderator Edit - Translation by Google:The app no ​​longer finds the system after logging out and reconnecting to the home Wi-Fi. The entire installation procedure must be repeated each time.I so regret buying this system a few years ago.

I haven't updated the barely functioning Sonos app so I checked for updates and read the reviews first. It sounds like the latest update is worse than the useless outdated version I have. The question is, is the OG useless app better than the updated useless app?  Just a thought - the primary product offered by sonos is THE APP - without it they sell speakers that are comparable to others that don't rely on a disfunctional app. Seems like a little more resources should be dedicated to app development. Just saying....

I purchased 2 sonos move 2 olive green at a goodwill. One works great the other was open box in a beta test box that says prima evt and has a flower pit on the front as well as a disclaimer sticker.   Both have the same serial numbers A100 2301WC ************One works great the other from the beta box wont register or update.  Any help would be great. I called sonos and they have no serial # like that. Want to know if i have a giant paper weight or if theres a fix. ( YES i did all the steps to try and fix, yes its plugged in..lol)Moderator edit: recorded and removed serial number

I haven’t used my Sonos for a few months.  I trued to use today and only one of my speakers are working and n one room.  The other won’t sync—it’s on. Account tells me to sign in and sign out.  Having trouble doing both/either so I can’t get anything done Moderator Edit - Edited thread title.

Buenos días, estoy teniendo problemas en una de los altavoces one sl, cuando se reproduce sonido sobre todo del sonido de la televisión y son sonidos fuertes el altavoz emite como un sonido crujiente, no sé si me explico, es como un sonido de vibración, pensé que era por el soporte pero lo he quitado del soporte y lo sigue haciendo. Lo hace con el volumen medio , si ya lo subo más es insoportable el sonido que hace.alguna solución? Se habrá roto?. espero respuesta. gracias.

Just finally caved in and added Spotify to our Sonos.Have Sonos Playbar, a pair of Play3’s and a Sonos Move.  Spotify within Sonos will not play on the Play3’s, alone!  Have to play Spotify tracks on the Playbar first and add the Play3’s!! Then they’ll play the music??  If I then remove the Playbar.  Then they’ll play music will STOP playing!!REALLY SONOS!!  apart from a really slow system l, how much more useless is this system going to become?

Background. I have 2 x PLAY:1 configured as a stereo pair and 2 x Sonos ONE configured as a separate stereo pair which had been working as well as the current version of the app would allow. I had to reset the router and since then have been unable to successfully add back in the 4 speakers. I had another attempt this morning and managed to add back in the SONOS ONE’s, but no joy with the PLAY:1’s either cable or wifi connected. The app cant find them. Successfully managed to play a track using the SONOS One’s, but then couldnt stop the track playing. Reset my phone (a Google Pixel 6) and the Sonos app now tells me it cant find any products. I despair…..

Trying to connect Sonos to Alexa but when go to settings to add component or speaker it won’t let me click on add button. Why is that?

I have been searching around, reading forums, contacting support several times, tried router settings and so on but I notice that many threads regarding Sonos and Asus are old so I thought I would create a new one for my specific case as I still have issues..I had the feeling that things had improved recently with all the updates, but then there are still situations where everything just goes off the rails—sound disappears, it stutters, then disappears again. The app won’t pause music or change tracks, and I end up giving up, wanting to shut everything down and try again later. And when the app finally realizes I’m trying to stop the music, it takes 3–4 attempts before it actually works.I have two Asus AX58U routers, latest firmware, did a factory reset on everything a week ago, including the speakers. I’ve set up all the recommended settings that Sonos suggests for Asus.I do have Airtime Fairness Off, Snooping on, and everything else that is recommended for Asus routers. Wifi Channel

I just bought a 2nd Era 300 speaker to add to my present Era 300. How come the power light of the 2nd Era 300 just keeps on blinking after plugging it in to a wall outlet. I’m unable to set it up. 

Hi i need help , it s impossible to connect my IKEA symphonic lamp , I tried all but nothing works ... If someone con help me please . I sicces to connect of the Sonos application but not with the TV , and impossible to put my music from my phone too.... 

My wired Kitchen pair of Play:1s (set to static IP) have been a problem for weeks now.  They keep dropping out and when they do they are greyed out on the app.  I restarted my router there that appeared to fix the problem for now, but obviously that isn’t very convenient.  Before I contact tech support, is there any things I should be looking out for? 

Hi, I know nothing! Just moved to new apartment and have new WiFi but can’t get any connection. Trying to reboot for factory setting but struggling with 1000 versions. All know is I bought the system pre-Covid sometime. Any ideas at all…other than buy a new one?cheers Claus

Can the era 300 plays in Dolby atmos when paired in stereo?

I just bought my first Sonos product and I have to say, so far it’s been underwhelming.I have my Sonos Five in my living room and it’s just not loud enough. Anything below 50% is ridiculously low and I was surprised I could even push it to 100% without being blown away.It’s loud, but not so loud that 100% becomes as unbearable as one would expect.I don’t have volume limit on. I did the truesound thing and volume is pushed to max on my Spotify app as well as on my phone.I’ve googled a bit and this doesn’t seem to be a very uncommon issue people experience. Some say already at 50% it’s really loud and others say they have to crank it like I do to even get loudness from it.Not sure what to expect here. How do I know if I have a defect unit?

I have a worrying problem here - since yesterday, I have only been able to get sound via Airplay (very important for how I listen to music) in my Hallway (Symfonisk bookshelf), Bedroom (2x Symfonisk lamps),and Sonos Roam. ALL of them are wired via ethernet (except Roam).My other speakers are Kitchen (2x Play:1), Shower Room (Play:1) and Living Room (Sonos Connect: AMP Gen 2 into stereo).   All Ethernet wired.  I simply cannot get any sound from any of these, but yesterday they were completely fine.  When I connect to Airplay the usual way, the Sonos app displays that there are selected, but there is simply no audio coming through.  Surely an update can’t have killed these older speakers for me in an instant?When I transmit audio from within the Sonos app itself, every speaker is reached as normal.  However I NEVER use the app - I’m completely dependant on Apple’s music app for local files and playlists.  I need to broadcast via Airplay.  It’s like all three of them have just decided to