Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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1108 Topics

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WoebegonebuttonContributor I
asked in Speakers

Issues

I have a Playbar, Sonos Five and four Sonos Ones. They have always worked seamlessly but now there are always connection issues and the app doesn't see certain speakers. I try all the fixes (turning on and off the router, wifi on phone, speakers, etc.) And it is a lottery. Sometimes my app won't connect when I open it. I am stumped as nothing with my network has changed and am a loss. Any help would be great.

1
Stanley_4
2 years ago
Redjenko
RedjenkoContributor I
posted in Speakers

Sonos 5 pauses, Sonos one carries on playing

Seriously getting annoyed with my Sonos 5, I have it cabled to my router in the living room, whilst my Sonos one is on wifi in the kitchen. The sonos 5 will randomly pause for 5-10 seconds at a time whilst the Sonos one carries on playing normally. This happens when it’s playing alone without the one being used. I usually play music directly from Spotify. What can I do to fix this ?

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Redjenko
2 years ago
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Joechua73Contributor I
asked in Speakers

Can't connect Sonos 5 to netwrok

My Sonos Play 5 can’t connect to network, flashing white 4 times, turn orange, flash white once and then red, and turn back to green, and the cycle repeating itself.  Anyone could advice how to resolve this issue.Daignostic info : 772673488

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Ken_Griffiths
2 years ago
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EdieContributor I
asked in Speakers

Sonos and DNS

I live outside the US, so I use a DNS masking device to get a US-based TV streaming services like Netflix and Hulu.  I would like to be able to also play my own music - not just Spotify’s playlists.  I have thousands of my own songs and music playlists that I have put together and spent hundreds of dollars on that are stuck in iTunes.  I don’t pay for Apple Music and don’t want to pay for more services.  But I can’t seem to be able to get my music to be able to play on Sonos speakers (Play 1 and Play 3).  I spent a few hours on the phone with the Sonos technicians who concluded that my DNS device was causing the music in my iTunes library not to be able to sync with their Sonos system.   The DNS device is not something that you can just turn on and off - it’s web based.  It’s a bit of a pain to turn off and reset every time I want to be able to want to listen to watch TV or listen to music.  I also contacted the DNS service to see what they could do but they told me that they only deal

1
controlav
2 years ago
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KeneticContributor I
asked in Speakers

TruePlay gone (latest Sonos app for Android)

Hey peeps,I’m very puzzled as I can’t find TruePlay anywhere in my Sonos app. Is this feature simply gone?App version 12.2.2Looking forward hearing from you.

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ratty
2 years ago
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ruggcgContributor I
asked in Speakers

Issue connecting to a Play:5

I recently moved and am setting up my sonos in the new house. I’ve had to factory reset each speaker to install in the new location. (No Issue) I have successfully installed the other systems so far, but my play:5 is not connecting to my phone at set up. (see pic 1) I then plug into my google wifi router and successfully install the speaker. I then update the network settings and when i unplug the ethernet the sonos system can no longer find the speaker. I have tried restarting the router during every step of the process, I have deleted and reinstalled the sonos app, i have tried installing from multiple devices.  Any help would be great! 

4
Paul A
2 years ago
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Pissed off!Contributor I
posted in Speakers

Dropping out

I have 3 off Play 1 speakers and 2off Play 3 speakers, the Play 3 are linked as a pair, they are in the same room as my router.Why do the play 3 speakers drop out? very frustrating!!The play one’s, are all in different rooms and work perfectly.Trying to contact SONOS is a proper pain!ARE THEY INTERESTED? DO THEY CARE?

2
P
2 years ago
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Jason FrenzelContributor I
posted in Speakers

Can only register one speaker

I got a new router, so needed to reset my speakers (5 total, 2nd gen and Move). The methods online and in the app didn’t work. (spent 90 minutes trying, so let’s move on.) So I unplugged all my speakers with the intention of factory resetting them. I removed the app from my phone. Reinstalled the app with my account. I reset one speaker and linked it to my new wifi. This worked fine. When I attempted to reset and install another speaker it appeared to work correctly. Then it stated it had a connection error and I needed to re-login. Which worked. However, the original speaker and my linked music services were removed. I’ve tried this a few times with the same result. Starting with different speakers and using different speakers second. Any ideas on next things to try? Thanks, CJF

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J
2 years ago
C
Craig 09876Contributor I
asked in Speakers

Play:3 problem - no power

Play 3 no longer works and led does not light at all despite plugging in again holding mute button. Is it broken completely?

3
Airgetlam
2 years ago
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Lozzer304050Contributor I
posted in Speakers

Sonos 5 dropped out of WiFi group

My Sonos 5 has dropped out of network.  It’s not been moved or router changed.   All 3 other Sonos products still work I’ve tried all the trouble shooting.   It will work on the Ethernet but once unplugged stops not sure what else to do?? 

5
Stanley_4
2 years ago
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Username2020Contributor I
posted in Speakers

Sonos Boost dropping out system repeatedly

I’m sure this question has been asked before, however I apologize that I am not very IT savvy.  I have a boost connected to my router by ethernet cable.  It’s about 2 feet away.  Next to the boost I have a Play:1.  I have 1 Play:5 and 7 additional Play:1’s scattered throughout the house.  I believe I set the boost up per the directions.  Any ideas?  Also - explain it to me like I’m 5 please. Cheers!

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C
2 years ago
D
dekaakbeenContributor I
posted in Speakers

Sonos does not play music form SD card

Hi,I have 2 play 5, that I control with Sonos S1 app on an android tablet. My music is stored on the SD-card. When I say “Play from this device”  the app shows all tracks and artists from the SD-card, but gives an error message when I want to play these. It says “xxx is no longer available …. “.Any help is much appreciated.  

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J
2 years ago
S
ShakContributor I
posted in Speakers

Play:5g2 won't connect to router

Unable to connect Play5(2 gen) to my new router

1
controlav
2 years ago
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eyalbisContributor I
asked in Speakers

Cant add play:5 gen 2 wirelessly

Hi,I have reseted the device in order to connect it to a new system setup. The s2 app recognize the device but is unable to join network. When I try to connect it using an Ethernet cable it works smoothly. I have 4 other devices in the same location that were connected wirelessly so it is not an app or router issue, I also restarted my router just in case. Does anyone has an idea?I've try to run diagnostic but the only thing I could do is submit diagnostic to the customer support. Thanks a lot,Eyal  

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Airgetlam
2 years ago
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jacintojContributor I
asked in Speakers

Play 1's and Playbar no longer streaming music

My Play 1s and Playbar all of a sudden stopped working last night. My 2 Sonos One’s work fine but the others do not. I reset one of the Play 1’s and tried to link it to my account but it wasn’t working. For a while, the speaker showed up on my app as Not Registered but eventually it registered. Unfortunately, I still cannot play any music on it from any service (Apple, Pandora, Amazon, etc.)Before all this happened, the error I’d get when trying to play a song was “Unable to play ‘<song name>’ - unable to connect to <service>. Another error I’d get was “Unable to add tracks to the queue”The only way I can get music to play is if I start a track on one of my Sonos One’s and then select the Play 1’s. I’ve checked the wifi settings mentioned in other posts:a. Auto channel must be set to Offb. Choose best non-overlapping channel (1,6,11)c. Set channel bandwidth to 20MHzd. Both 2.4GHz and 5GHz should be enablede. 802.11 band should be set to b/g/nf. Airtime Fairness should be di

1
J
2 years ago
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UghworkplsContributor I
asked in Speakers

Sonos Play 1 not working on new wifi

We have 3 Sonos Play 1s and was able to set up one of them on our new wifi, the other 2 I have already spent 15 hrs trying to set these up with zero success. Tried connecting directly to router, turn on/off router and sonos, updating software, factory resetting sonos.. still not working. Beginning to think they did this on purpose so you buy more of their expensive speakers. Way too hard to get these onto a different wifi! Why??

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Mark P
2 years ago
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Lennart8Contributor I
posted in Speakers

Can't set up Play 1 or Play 5 speaker to system with bridge

Hello everyone, I bought a Sonos system a few years ago and used it constantly without problems. Now I moved from Germany to the Netherlands and I am unable to connect the System to the new router, after not using it for 2 years. I changed the country in my profile, reset all the speakers and the bridge, connected the Play 1 speaker per cable to the router and tried the other troubleshooting tips on the website. There is no Mac filtering and I also tried setting it up with the 5Ghz frequency turned off. But nothing really seems to work.Only the Bridge is shown in the S1 App, but the App constantly shows “Unable to connect to Sonos”.When trying to set up the Play 1 by pressing “Add product” it recognizes the speaker I want to set up (and ask for the wifi password when not connected by cable), however it always stops during the last step and says the speaker couldn’t be found.So far I couldn't reach the German or Dutch support as the numbers don’t seem to work and the chat is constantly

2
L
2 years ago
A
alexyediContributor I
posted in Speakers

Play:1 has died - any tips?

Hi everyone,My trusty Play:1 seems to have died. When plugged in there is an occasional dim flicker of the white LED but nothing else. Doesn’t show up in app etc. Have tried resetting and an alternative power cable but no joy.Any advice or tips for where to go from here?Thanks!

1
Mark P
2 years ago
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DJVContributor I
posted in Speakers

app mix up

I have been using the s2 app for my newer product purchases. 4 rooms with multiple products. I have an older play 5 which has been working fine on the s1 app until the lastfew days. Now when I open the s1 app it say incompatible and a screen comes up to flip to s2 where it will not recognize the older play 5 product. Tried chat support but difficult to explain what is happening. Did some resets but still not right. Seems like an app issue???  Anyone else having this problem. ??

3
D
2 years ago
L
LouisJames88Contributor I
posted in Speakers

Sonos Connection Problems.

I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.This also happens with Sonos Boost.Please advise.

1
Simon B
2 years ago
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pcweaveContributor I
posted in Speakers

Pairing sSonos 1 with Play 3

I used to be able to pair my two Sonos products - my older Play 3 and my newer Sonos 1 with Alexa built in. Now it seems to have been removed… am I doing something wrong? We used to be able to tell the Alexa what to play on the Play 3.. but now we can’t?

2
J
2 years ago
G
gillrobert81Contributor II
posted in Speakers

Legacy Sonos products stopped working?

Hi, late last week my sonos play 1, 3 and 5 (all legacy models) just stopped working one night. Woke up and they were no longer listed as devices on the app. Have tried re-adding them, they don’t seem to be able to connect to my wifi network (password is correct but the error I get says it’s not) and then I’ve tried adding them as wired devices. This seems to work, however I then have to move to their room which involves unplugging them and then they disappear from the setup. Vicious cycle! Seems suspicious they all stopped at the same time?

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Mark P
2 years ago
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ZaphodBeeblebroxContributor I
asked in Speakers

One Paly:5 gen2 in a pair "lost" after upgrade to S2

I have 3 speakers, two Play:5 gen2 and one Play:5 gen1 and have been using them with the Sonos S1 app. The gen2 speakers are placed in the same room and configured as a stereo pair.I have decided to “split” my system to allow the gen2 speakers to be controlled by the S2 app.So, following the instructions, I first removed the gen1 speaker from the system using the S1 controller, I then “upgraded the S1 app to S2 (all system settings should then stay as before), but when I started the S2 app the stereo pair showed as Vardagsrum (V+?) (translated = Livingroom (L+?) ) and only the left speaker was still connected and able to play sound.I have unplugged the gen1 speaker from power to avoid any interference.I first tried to add the lost speaker (S2 app on iPhone iOS 14.2 and Bluetooth) but the app was not able to detect the speaker. According to the instructions given by the app (when speaker cannot be found) the speaker has to be reset if it has been used/installed in another system before,

3
Ken_Griffiths
2 years ago
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petesotmusicContributor I
posted in Speakers

Sonos Play 3 and Play 5 (gen 1) keeps dropping out

As described, Sonos Play 3 and Play 5 keep dropping out. Music is pausing throughout the day. We are connected over wifi and using a very stable internet connection. I’ve run and sent a diagnostic. Confirmation number: 1633682018 Any help would be greatly appreciated, it’s definitely killing the mood at our busy cafe when the music keeps cutting out. Pete

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Ken_Griffiths
2 years ago
A
acepmemoriContributor I
posted in Speakers

My Sonos Play:1 Can't Boot

Please help me. My sonos play 1 cant work right now. I have tried to reset it, but it cant. The white light is blur. I tried to unplug for a minutes then plug again, the white light is blur and there is no flash.

3
Paul A
2 years ago

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