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further update on previous post (connection issues)

  • March 30, 2025
  • 4 replies
  • 64 views
R

So I posted This post a while ago. I tried a bunch of things, including that which was suggested in connecting a speaker to the mesh directly and none of these thing helped me keep a stable connection with a couple of the speakers. 

 

I did further looking around and eventually found something that mentioned changing the wifi 2.4Ghz channel from “auto” to 11 and since then it's been rock solid. 

 

Can't remember where I found the answer but if all else fails try that. There was no way I was turfing my mesh network. That seemed a silly option from the start. 

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4 replies

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • March 31, 2025

Hello ​@Reynastus, welcome back!

I’m glad you were able to resolve your issue by changing the Wireless Channel your Sonos connects to via the Sonos App.

You can find more helpful information in our Support Article Reduce wireless interference.

Thank you for sharing and I hope this helps others experiencing connection issues with their Sonos system.

 

Moderator Edit: Added additional information to clarify.

You can adjust the Wireless Channel while you have at least one Sonos product wired to your network with an Ethernet cable. If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.

In order to change the WiFi channel your Sonos connects on your home Wi-Fi, you would need to configure your router.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
Airgetlam
Dogdad
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  • Dogdad
  • Headliner III
  • March 31, 2025

So I posted This post a while ago. I tried a bunch of things, including that which was suggested in connecting a speaker to the mesh directly and none of these thing helped me keep a stable connection with a couple of the speakers. 

 

I did further looking around and eventually found something that mentioned changing the wifi 2.4Ghz channel from “auto” to 11 and since then it's been rock solid. 

 

Can't remember where I found the answer but if all else fails try that. There was no way I was turfing my mesh network. That seemed a silly option from the start. 

Out of curiosity.. for future options, how does one change the WiFi channel? Thanks

R
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  • r0seb
  • Enthusiast II
  • March 31, 2025

So I posted This post a while ago. I tried a bunch of things, including that which was suggested in connecting a speaker to the mesh directly and none of these thing helped me keep a stable connection with a couple of the speakers. 

 

I did further looking around and eventually found something that mentioned changing the wifi 2.4Ghz channel from “auto” to 11 and since then it's been rock solid. 

 

Can't remember where I found the answer but if all else fails try that. There was no way I was turfing my mesh network. That seemed a silly option from the start. 

Out of curiosity.. for future options, how does one change the WiFi channel? Thanks

In the app - Settings/Network/SonosNet Channel

Dogdad
R
  • Reynastus
  • Author
  • Contributor II
  • March 31, 2025

Depends on your router. 
 

My Netgear Orbi router had the setting under the “WiFi” tab in the basic screen. Under there was a "2.4Ghz Channel” option. Changed that from auto to 11. 

A little bit more info on this…. Pacing this info as bits that I found out about while trying to get my head around this and ended up asking a friend who's a network admin guy. 
 

Depending on the age of the equipment running the network and the protocols being used this might not be necessary if you keep your devices connected to the 2.4Ghz network, infact you can keep all your Internet of things (IoT) on your 2.4Ghz network and then you run the rest of your interface devices on your 5Ghz network. Examples of IoT devices include smart switches for air conditioners or garage doors, lights, automation hubs, and then the interface devices are you phones, laptops etc.

Keeping three two separate just keeps the 5ghz less congested for your personal use items making less issues or maybe it's just too keep everything cleaner from a network perspective. 2.4ghz Networks typically have longer range and slower speeds than 5ghz but the speed difference is much more noted when you use the 5ghz network for interface devices. 

This didn't work for me because my router supports MI-MO which I can't remember what it stands for but I read it and went "oh that's why I don't have a 2.4Ghz network” it's something like it's all just integrated together and there's priority sorting for packets as they are being sent back and forth and toss allows for better experience for everyone at peak times. 

The real problem lay with the fact that Sonos have their own mesh network protocol and my router was using the Auto channel for the 2.4Ghz portion of my network which just so happened to be the same channel that the Sonos speakers used. You can't change the one Sonos uses, changing the default one for the router meant that the discuss system was able to talk to each other without interference. 

 

Any I hope this helps someone at some point

Rey

Dogdad
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