Translation:

Good morning,

I'm having problems on one of the one sl speakers, when sound is played especially from the sound of the television and they are loud sounds the speaker emits like a crisp sound, I don't know if I explain myself, it's like a vibration sound, I thought it was because of the support but I removed it from the support and it continues to do it. It does it with the medium volume, if I already turn it up more, the sound it makes is unbearable.

Any solution? Will it have broken?

I'm waiting for an answer.

Response:

Potentially a hardware issue. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Respuesta:

Potencialmente un problema de hardware.

Le recomendaría que envíe un diagnóstico del sistema dentro de los 10 minutos posteriores a la experiencia de este problema, y llame al soporte de Sonos para discutirlo. No publiques el número de diagnóstico resultante aquí, se vuelven sensibles sobre el RGPD.

Puede haber información incluida en el diagnóstico que ayudará a Sonos a identificar el problema y a encontrar una solución.

Cuando hablas directamente con el personal de soporte, tienen herramientas a su disposición que les permitirán darte consejos específicos sobre tu red y el sistema Sonos.