Unknow serial # & wont register

You should have Factory Reset both units prior to setup. Where are you reading serial numbers? They are printed on the units, don’t trust the boxes. Sometimes they are hard to read. On black units, I’ve seen serial numbers printed in dark gray on black. I’ve not seen any olive MOVE 2’s.

I can imagine that beta units are not processed through the normal registration process prior to shipping out to users. That might be why support did not have any records. Note that we are discouraged from posting serial numbers here.

Maybe there will be a change if you remove the battery for a few hours, then Factory Reset.

You can remove the battery?  Yes the serial number on the unit itself on the back.  I did factory reset them. One came up the other did not.  There are olive green ones. Maybe its the move 1?  Dunno what else besides what ive done. If you can remove the battery that may help but again not sure.  Wasnt aware of the serial number policy in the group. My apologies.  

Sonos app is recognizing it as a move 2.  I took the battery out maybe that will hard reset besides just the holding down power and bluetooth.   But if all else fails..guess its a paperweight..lol

Make sure that you hold the button long enough to initiate a factory reset.

There is no guaranty that a ‘beta’ device will work. 

Can you post a picture of the speaker?