Speakers

I have an older Sonos system and just bought one more sub (gen3) I tried to update to S2 and at the same time i updated the speakers to fit this while trying to add the 2nd sub. I am not able to install the 2nd sub. I dont even see it when trying. (Frustrated) Has anybody tried this with success? I disconnected the 1st sub and tried to install the 3gen sub. Still didnt see it. 

Should I be waving the iPad from floor to ceiling while aiming towards the walls or should I be walking around the room waving and aiming directly at the Arc. Any advice or tips would be greatly appreciated. Arc/2 gen 3 subs/2 ones using iPad gen8. Thanks.

When I transfer my music from Spotify to my Sonos Five, the sound is heard as when you have trueplay activated but in my case I have it turned off, I have to go to the settings to turn the trueplay button on and off so that it sounds normal again.  I don't know if this has to do with the Sonos Roam when it used the Sound Swap function with the five and it would have had something configured from the other speaker, this problem did not happen to me before, I hope someone knows about it.

Hello! I would like to find out the best recommended  connectors to connect two sonos 5 speakers to a record player with standard RCA jacks. any links to the correct connectors would be appreciated.  I am using a U Turn record player and two sonos 5 speakers.   

Yesterday I swapped Broadband suppliers and now none of my Sonus speakers work. I’ve tried changing the network and they get so far they say no connection to any of the speakers that I try to reset.I have a 6 Sonos system that is totally scrapped at the moment so hope someone can help me fix it I’ve tried hardwiring them and no different Moderator edit: combined two posts

A little background: I’ve had my system since the ZonePlayer and big standalone controller days. Today it consists of Play:1 and One SL speakers, with S2 Android apps and also Windows apps. I have a large library of MP3 and WMA songs on a Synology NAS. I have many imported playlists in old school WPL format, and generally play from these playlists. The imported playlists number below the 1,000 max and 40,000 total songs limits I found in this support article. I do have 2 of the speakers plugged into ethernet; I figured it wouldn’t hurt.In recent months, I’ve started to see sporadic issues in which during playback of an imported playlist, the current song will stop about halfway in, and Sonos will advance to the next song. And often this cycle will repeat, sometimes righting itself and playing normally, but just as often starting and skipping songs continually going forward. Because I generally play these imported playlists, I’m not sure whether the issue would also occur during playbac

I am Selling my Sonos one sl.buyer is asking for picture of the buttom. Does anybody knows why?

Hello,I have been reading the problems and solutions that others have had and tried with Sonos and the BT Homehub. We have BT and I have a Sonos Boost. We keep losing connection to our Sonos system, usually at night and in the morning. Is this likely a BT problem with their hub and Sonos not getting on with it or is the Boost solving that and it’s an issue with the Sonos system?  Thanks for your help. 

Hi all,I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. The speaker is connected via WiFi to my local network (confirmed in router) I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music The status light on the speaker is off, but configures in the app as turned on The status page of the speaker (when accessing via ip-address of the speaker) is accessible. My other speakers are all working fine.Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. Thanks!

I have just change my password on my router and now my Sonos system doesn’t work. I don’t have the option to change system. It asks me to look up all my products and reconnect them. I cannot believe this is the level of technology of a system that cost as much as it does. 

About two weeks ago a Play 5 I had in a stereo pair setup with another Play 5 started to occasionally disconnect or just freeze so I had to pull the power plug. This behavior has now started to get worse and worse to a point where it happens every 3 to 5 minutes now where before it was only perhaps once a day. It is usually a self reboot of the device, then the second time it fully freezes. Ethernet ports stop blinking the device stops doing anything.  So things I tried:=============I disabled wireless and tried Ethernet only, then the other way aroundSwitched places with the other Play 5Changed the Line-in source from one device to the other and vice versaChanged ethernet cablesSwitched from direct router port to powerline adapter where the other play 5 was connectedTried DHCP and fixed IP on the routerRelease the stereo pair and used the Play 5 standaloneTried just grouping with the other Play 5Put it into another room to another ethernet port Full factory reset and putting it back i

I’d like to temporarily unplug the cord from the Sonos One Gen 2. Because that end of the cord is narrower, I’d like to use that end to feed though a cord hider. But when I set it up, I think it must have snapped into place. Am I able to un-snap that connection without harming the speaker? I’ll add this: it does not come easily unplugged by wiggling and gently pulling.  

I sold my house and the buyer took some of the sonos gear. I dont have access to the system anymore and want to delete them from my account and music services. How do I do this?

Everything was working fine, until I had to switch off the electrical supply to the house to solve a power point issue. Power goes back on, my Sonos App shows my system in all three rooms is working. Until, that is, I try to get it to play anything. I find Tune In for a radio programme, and nothing. I tried music from my Tidal streaming account. Again, nothing. Help please! 

Every night at around 3 / 4 AM my play 1 omits a low pitch ‘ping’ around a dozen or so times. They happen every 20 seconds or so. At first I thought it was my Alexa so unplugged it to find out it must be the Play 1 in our kitchen.  It is a mid / low pitch ping that lasts a split second and repeats around a dozen times. Wakes me up every night, any help appreciated. 

New speaker out of the box — works great when plugged into router with Ethernet cable, but immediately stops playing when cord is unplugged. How do I get it to connect wirelessly so we can put it in the desired room (where the cable can’t reach)?

What brand of 3.5 jack recommended for sonos 5I put one of my cables in and it sticks out,  I don’t want to force it in any furtherWould you recommend these.https://www.amazon.ca/dp/B00NO73IN2?th=1&ref_=as_li_ss_tl&language=en_US&linkCode=gg2&linkId=38b5ee65db279c4324291d257c238485&tag=ehcables-20I search this topic but no answer to what is recommended or does the sight have any cables.I tried the bottom cable pretty generic only that much goes in the jackno difference between the two cables except the bottom one are male on both ends 

Returning these to Costco and buying another product but this time Bluetooth. Sprt NG

I just bought two Sonos One SL shadow edition speakers from Costco.  I want them to play the same music in two different rooms of the house.  I read online I could group them, but my Sonos App has the “Group” feature greyed out and says I need three or more rooms to group.  Is setting up a stereo pair a good option if the 2 speakers are on two different levels of the house? Is there a way to create a group for two speakers?

I seem to be having network issues and it now seems to point to Sonos.  I have many zones in my house.  Several Sonos devices have the same MAC address (example below is 34-7e-5c-9f-8f-dc).  How is this possible? This can’t be good for my network and in fact I do get connectivity issues indicative of dups.  Interface: 192.168.1.141 --- 0xc  Internet Address      Physical Address      Type  192.168.1.1           34-98-b5-d5-b1-13     dynamic     192.168.1.10          48-a6-b8-e6-7a-a4     dynamic     192.168.1.11          5c-aa-fd-20-ed-aa     dynamic     192.168.1.21          e4-4c-6c-02-7e-a1     dynamic     192.168.1.53          e0-70-ea-e9-92-f0     dynamic     192.168.1.60          54-2a-1b-90-2b-20     dynamic     192.168.1.64          34-7e-5c-9f-8f-dc     dynamic     192.168.1.66          34-7e-5c-9f-8f-dc     dynamic     192.168.1.69          34-7e-5c-9f-8f-dc     dynamic     192.168.1.77          54-2a-1b-90-2b-20     dynamic     192.168.1.79          c0-d2-f3-51-f7-e6     dyn

My S1 SL speakers connect to my WI-FI and can be seen by the app for only one minute before disconnecting. I have an EERO router and the Sonos speakers are within close range and getting a full signal. I’ve had the speakers for about a year, but the sketchy reliability has really turned me off to this product. Anyone have an idea before this system goes back to Costco?

Does anyone else have issues with Sonos speakers when playing from Amazon music? I have 8 Sonos One and EVERY TIME I attempt to play an Amazon playlist the music just continuously cuts out from one speaker to the next. Also, after about a minute, the track cuts to the next. I’ve done the usual Sonos recommendations: reboot modem, boost, each speaker…. Nothing works. If I play any of my own music it does not happen. Any help would be greatly appreciated.

I have followed the procedure to get BBC Sounds listed as a music service for my Play1 but it never appears in the list. I have deleted the Sonos app, reloaded it, switched my phone off and on again, updated my Sonos via the app but there is still no sign of BBC Sounds!  I read that I need to ensure that everything is setup for the UK in my profile....can't find "my profile" anywhere in the app. Has anyone any idea or suggestions as to why I can't get hold of BBC Sounds?

I bought a refurbished Play 1, and am trying to connect it to the WiFi. After no luck, I connected it to the router via ethernet, and it worked fine! I then disconnected it from the ethernet and tried to connect it to the WiFi again, but it still won’t work. Anyone know how to solve this?

Will I get 24 bit ausio on a play 1 if it is connected with the Arc? I would love a technical explanation of the sonos ecosystem to understand better. Does each speaker have a DAC? Can I override this with an external DAC if needed?