Speakers

I have a simple system using three Play:1 units and two Play:5 (gen2) devices.  I was using the Sonos S1 app on iOS, but after trying to resolve this issue I decided to see if the S2 app would resolve the issue.  Spoiler, it didn’t.The system has been up and running for several years without issue.  Yesterday none of the devices were showing up on the app interface.  I called Sonos support and they helped troubleshoot for about 2 hours, but ultimately laid blame with my ISP router.  They indicated that the problem appeared to be that my router was “converting multicast into unicast”.  So I reached out to my ISP (AT&T) for support and we proceeded to troubleshoot for 5 additional hours with only a tiny bit of success.I gave up and went to sleep and resumed troubleshooting on my own this morning.   I was able to get some of the devices connected to my account again, but one of the Play:5 units gave me trouble.  I reset all the devices back to factory settings and started over.  But t

Hello. Ever since Generation 2 of Sonos 5, my PLAY;5 gen 1, on random Looses the connection to the router.really annoying, since everythin used to work.I tried changing channel to 1,6, and on.https://support.sonos.com/s/article/1219?language=en_US Too bad that a perfectly working system has been broken, because of new prduct updates?or is it just me?appriciated, a few working solutions. (and its not try restart your router… :-) 

I have two play 5 gen1 and sonos one SL, one of the p5 went silent but is connected.The silent speaker is connected, white light on, volume button and mute works for other paired p5 and it also shows line-in as active when i tried plugging it.I’ve tried factory resetting the speaker, plugging it to ethernet and also switched routers. Any ideas what could be wrong? I’m starting to think it’s hardware related.Thx, Robert ref: 1717545994  

My sonos play one will not connect to my wifi network at all, even after a hard reset. I have deleted and reinstalled the app, made no difference.  it connects ok via ethernet but connecting via wifi just says unable to connect every time. I need help as i don’t see any other options to get it working

I have a play one (location bedroom) and a one SL (location living room) that to all intents and purposes worked perfectly other than losing connection with my phone at the extreme points of the home. I moved the play one to a closer bedroom in a central location to stop the above issue, and since then I have a whole host of issues arising from this relocation exercise.The worst problem is that I now cannot use the s2 app at all, I have a constant ‘ghosting’ appearance when in use, and the only use the app allows is the settings cog tab. In this section, the system suggests it only sees the one SL. This is regardless of where I am, the problem exists when my phone is leaning up against the Sonos product - so I don’t think location is the issue.My wife can actually access our Sonos network through her mobile and app, however, once she commences a radio station or chooses something from spotify, she no longer has any connectivity and cannot adjust the volume, change track or even turn th

Hi, I’ve searched and tried a few things but I keep having this really annoying issue when I change a record.  Complete novice, just got the system so I’m fairly certain there is some setting I am missing that is causing this.I’ve got a play 5 connected to my Audio-Technica LP120 turntable.  I also have a oneSL set up in my living room and when it works, it works great.  But it keeps disconnecting when I change a record.  The 5 will all of a sudden be full blast and the two speakers will be un-grouped and the App will say it can’t find my network.  I’ll have to sit and restart the app multiple times until it decides to find the signal again.I’ve reset the router, checked the wireless connection during it’s “outage” but the App just keeps losing the network. Please help if you can, and thank you.

Hi,My Sonos Play 3 and  3x Sonos Play 1s have all just randomly stopped working. I work in IT, I have a dedicated 2.4Ghz SSID for Sonos to use, all was working fine but randomly on occassions I see one speaker, then two, then none. I have CAT6 around my house and have tried connecting the speakers to this but this has not had the desired effect. When I review my wireless, which is emterprise grade Aruba WiFi I see the devices connected on the SSID. All have a valid IP address. I have no traffic filtering, etc. It just randomly stopped working. I looked in the Google Play store at the S2 app and it seems a common problem. I also have the same problem on my iPhone and iPad. It is incredibly frustrating as nothing changed in my setup. I even tried disconnecting them all and wiring them directly into an enterprise Cisco switch I have that I run my network over and this fails too. My system has been reliable for 5 years plus and has now become completely useless and unstable. Other services

I have multiple speaker spread around the house. The one in the kitchen keeps disconnecting. Power cycling fixes the issue temporarily but then it disconnects from the Sonos app after a while again. This speaker has worked flawlessly for several years and stood in the same position. Issues started when I swapped to a mesh router, so I suspect network issues. diagnostic: 1609197692

All other speakers are fine, one speaker receives connection was lost to Spotify because wifi was unstable.  it is around 3 meters from wifi ap with strong signal, it’s about 4 m from 2 other Sonos, and the other Sonos all seem to connect via each other to a Sonos play one which is direct connected to network  diagnostics 703065622 

I also have the problem with 2x Sonos PLay1 can't play together “both” over WiFi.I have 1 connected over WiFi wireless & 1 directly connected wired and it works fine.But both over wirless = WiFi doesn’t work!I seen them both in the ISP modem and they getting both an IP address!I have made some month ago a call to Sonos but still can’t fix the problem because it is a multicast problem. I don’t think that this will the issue.I have plugged 2 Sonos Play1 directly connected wired to the ISP modem behind. But still no luck!Submit support diagnostic: 279263876It makes me mad that I still not can connect 1 Sonos Play1 together and I have spended many times  and effort to find a solution. I have checked the Internet as well, but no luck.How to solve it? 

I've got 9 devices running happily on sonosnet (S1), and a single Play 5 Gen1 on WiFi in a distant room which sonosnet doesn't reach but which is strongly covered by mesh wifi (Asus AX Zenwifi mini). The WiFi connected device disappears and reappears from the list of devices randomly... it plays absolutely fine when it's there, and there's no problem with the WiFi connectivity on the mesh. The sonos is still shown as a WiFi connected device to the mesh node when it's disappeared. I can re add it each time to speed up the reappearance process, but it's obviously pretty tiresome doing that.Connection report below.... the troublesome device is the one called Storage, and it is about 2 metres away from the mesh node so definitely has a good signal.Any suggestions?Thanks  

Since recent upgrade of S1 app on Android, I can only play S 1 by grouping it with S 5 gen 1. S1 app will not allow any streaming to Play 1 as a stand alone player. It was working fine until recent upgrade. Any clues please? I have rebooted everything, checked network, etc. It definitely feels like a problem since Android S 1 app update. E.g. errors “701, cannot add to queue” on Mixcloud, and “unable to play the radio station” on TuneIn.

its been a rough week trying to go through these forums trying to get my Sonos and unifi to play nice. Set up -network unifi dream marine pro. Poe 24 switch. ap ac pro.sonos- arc, sub gen 3, 2 fives, oneto make it easier I am only using the one and 1 five.I reset the sonos app and I can add one of the two speakers to the app but not the other, doesn't matter which I add, second one doesn't link. I downloaded the sonos app on my Mac and was able to add the other speaker but on the app on the phone I can see 5 and on the laptop I can see the one.  if I use spotify I can airplay to both speaker but I can't see them in Sonos Controller app. I have tried many of the unifi suggestions in this forum. Any assistance on how to get my sound system running will be greatly appreciated. I have an ethernet cord going to the one atm. tried a lot of things but can't seem to solve it.  

Hey there! I’ve set up Pocket Casts but no matter what I try, Sonos doesn’t return anything when I search on it. I’ve tried finding podcasts on the Pocket Casts mobile app, starring them, etc. and reauthorising Sonos… but nothing works. Am I missing something obvious?

Hi, I had a routine change or power cord to the router and since then my two Play 1’s can’t re-connect. I tried hard resets and all other things mentioned in this forum related to this issue but still nothing. Ethernet cable doesn’t work either. Usually the last step where it ends is “waiting on a flashing white light” signal which never appears (stays green or red). I doubt that both speakers would be malfunctioning at the same time, and wifi/router setting works with all other devices. my diagnostics report number is 1033274976many thanks for any help.

Hello! I have a play 5 gen 2 speaker that simply will not connect to Wi-Fi.  I have done everything I have read, then done multiple factory resets, and when I get to the point where I select the found Play 5 and then connect to the temporary network I get a message that says “UNABLE TO JOIN THE SONOS… network”. I have tried a million times. Unplugged routers, models, sonos...reset phone and the app etc. No luck. Works great if using Ethernet but doesn’t let me set up with Wi-Fi.  I read some things saying to install with Ethernet then go to Advanced Settings and switch to Wi-Fi, but the Sonos 2 app has no such setting.  Any ideas? Might I just need a replacement? 

I have a ton of Sonos products across my whole house, and have several rooms with multi-speaker set-up.  At random, I had a play5 drop off my Basement room (which had a two play5 set-up).The network has had zero changes, so nothing has changed other than Sonos software and firmware updates.  I have attempted to add the device back with no luck.i have even relocated the speaker closer to my mesh wifi extender, run a factory re-set on the Play5, and attempted to install it as a new device.My phone can recognize the product and serial number during install...but when I try to link the Play5 to my network, it will hang on the “you should hear a chime” screen and it Eventually says that the device is not found after several minutes.After working with a community Rep (Simon), I submitted a diagnostic report (submit a diagnostic report) for them to investigate further to see what could be causing this issue.  Simon was able to confirm that he saw 2 online and 1 offline.  This was the speaker

No alarms are set.  It happens some days, not others.  It has happened at night.  It has happened in the afternoon.  It happens with a wired network.  It happens with a wireless network.  It happens if I’m awake.  It happens if I’m asleep.  It happens in the workshop.  It happens in the bedroom.  It happens when it happens.  Same song, every time:  The 2016 remaster of Phil Collins’ I Don’t Care Anymore from Spotify.Today, it played the song twice -- about an hour apart -- at a time when the Sonos app wasn’t even installed on my phone and the desktop app was not running.I like this song just fine, but I’d like to decide for myself when it plays and when it does not play.My network is both secure and shared with nobody.  I live alone except for my cat, but the cat does not have the Sonos or Spotify apps on his phone.I submitted diagnostics:   205521904

My Play5 gen 2 has suddenly stopped connecting to WiFi (noting changed, the whole family was around the table). I've tried the trouble shooting tips (reset my router, another access-point, factory reset, changing wireless password in router/accesspoint, changing channels). The unit will only connect when plugged into ethernet. As soon as I try wireless it doesn't work. If I try it via the app (android - S2) I get an error 'Incorrect password’ in Dutch 'Wachtwoord is onjuist’I've submitted diagnostics: 1902613812Can you please provide support?Thanks,Aart

Hi,I would like to add a music library via a NAS drive. Adding works fine, but right after adding the system hangs refreshing the music library (for hours).Not sure this is relevant: In the past this worked well via my USB drive connected to the wifi router, activating SAMBA file share. I changed internet provider and use a newer router now. Connecting USB drive via SAMBA to this router results in the same issue, ie can add but hangs refreshing (I can access the USB drive via file explorer in Win 10 though).I re-installed the Sonos 2 app so Windows firewall settings are done. System: Sonos Play:5 (gen 2), update via Windows 10 software. What could be the issue? Thank you 

I just received my new Play 5 and after installation I noticed that the volume or the sound is not loud at all! The volume is more than 50% in Sonos app and still very weak compared to the Play One. Also the sound is kind of cheap flat..ets i added Sub gen 3 and the sound quality or loudness is not improved? It just like music without bass at all. PS:EQ bass on +2Trueplay ON Voulum limit OFF Line In Disconnected

I recently purchased a Sonos Five and have not found it to be particularly loud. I do not listen to my music at very high levels, however, I was surprised that even when the slider is half way—as in the photo below—it is not as immersive or room-filling as I expected. I was curious how others find the volume level or if I’m missing something here?I like to listen to my music, not be deafened by it. Certainly when I slide the volume up to ¾ it gets plenty loud, as measured by pure output of sound, but I do not find that it has the same fullness or presence of my 20 year-old stereo bookshelf speakers. The clarity is very good, and modern music is fine, but in the subtleties of classical music I’m afraid I find it lacking the fullness I’m seeking. Any thoughts or tips?  

I have several Play: 1 speakers, sub, playbar, boost and a Sonos One SL speaker. I’m running wifi on Mesh system (as my house is pretty big).A month ago or so the system was running just fine and I was able to group One SL speaker with older Play:1 speakers. Now I’m unable to use One SL speaker because in the S2 app it requires to be updated. So when I try to update it the process just stops at some point and shows an error message 1 (of which I couldn’t find any info in support section). I’ve tried rebooting the whole system and router. When I unplug the One SL speaker the rest of the system is running fine. Why can’t One SL speaker finish update?Here’s couple of pics of the app and thebupdate error. Apologies for the Finnish language.  

My Play 5 gen 1 has stopped working. The LED is flashing very rapidly - not like the slow ‘ready to connect’ blink. I’ve tried holding down the play/pause button whilst powering up to reset the device but the LED just blinks white once and then goes back to the rapid green flashes. The app (S1) can’t find the speaker. Is this a hardware problem? Is my beloved Sonos dead?

HI!One of my Play1 speakers, part of pair with a Beam, just suddenly started flashing red / white.Steps taken so far:Reset Plugged into router via ethernet Factory RestsNo luck so far. From what I’ve read so far this seems to be a failed update (?).The Sonos App tries to add the speaker to the system - finds it, makes it chime, indicates that it’s been added, but doesn’t appear on the system. So the speaker seems to have some level of functionality, but seems bricked on the software side of things??? Is there any way to get the update to start again and un-brick the device?Thanks!