Speakers

I preordered the Sonos Era 300 (2x) hoping that they will be here before the store availability date. My preorders have still not been shipped. It does not make sense that people who have preordered get their stuff last. I could have waited and walk into Bestbuy on 3/28/2023 and get the speakers that same day. I will never preorder with Sonos. It doesn’t make sense. 

Went out on the boat Thursday came back and sitting on the dock wanted to play music via my iPhone  and SONO to a Play 1 on the dock. I could not get Wifi, (usually I do) so just listened to Pandora at the dock on the iPhone. Came back in the house and started working the issue. Have had other issues with HomeKit and Meross switches. and I have moved routers around etc. This morning I noticed that 3 of my speakers were not found. Tried all the plug unplug etc. One complaint is that SONOs had to run Update required 3 times as I was getting everything reenabled, assume it was for each of the speakers, wish it could have been all at one time. I have a SONOS Net Mesh Network. I have a Boost that I have placed up flat against a window pointing at the dock to get better coverage. What I found today is that sitting at the dock, like Thursday, SONOS will work great but I need Wifi on my iphone to get it started. I am assuming that my SONOS Net Boost is getting the signal to the dock. Is there

We had to turn power off to our whole house briefly and now Sonos will not play music. Tried rebooting modem and Arc. Tried updating system and get error code 1101. 

Hi, I have a TV sonos beam bought in 2019, ref 1.23.1.10-2.2Is it possible to connect this beam on WIFI 5ghz ??I succeeded to have it connected on WIFI 2,4 ghzThanks for your return

Hello all. I’m thinking of purchasing an ARC and SUB with two ERA 300s in the rear. I’m looking for the ATMOS experience plus  superior music from streaming apps and line in from a CD player.My question is what are the max amount of speakers I can connect together in the same room? For instance, could I also add two Sonos ones for side speakers? Or is this overkill?thanks,Jmsblckhll 

I’ve reset the lamp several times. Sometimes while plugged into the router and other times not. When I plug it into the router the speaker works with streaming services, when it’s on wifi only nothing works. Still shows up in the Sonos app on wifi and I can control status light and touch controls so it’s somewhat connected, but no streaming services work with it. 

I’ve had my system for several years.  When it works, love it.  But it is very high maintenance and always has been.  I can never just open it up and start playing something.  When it’s not error messages due to path to music folder that breaks for no known reason, it just won’t play w/o resetting the controller, every single time.  I can’t just play music, it gets really old to go through this monkey dance every single time I want to turn it on - which is daily since I use it to help keep some of our rescue dogs calm.  Why am I forced to reset my controller every single day in order to use the app?  I tried support chat but just looping in unhelpful AI responses.  No thank you.

Hi all,Been using Sonos for about 7 yrs now. Currently use it in 4 rooms in the house. Have a boost and all devices are static IP via binding.In our master bedroom we have an Arc, SUB G2 and two Ones.All working fine until today. App said 2 ONES offline. So reset them, re added, all well. Over the next few hours the sub and two ones fluctuated between offline and connected.As of right now, it’s all working, one ONE is still showing as offline but it’s clearly not as there is audio coming out of it.Any ideas????

Hi, I need help. I have a big delay between sound and vidéo. I have a projector who is connected with hdmi on fire tv stick. And my sonos five is connected with aux cable to my projector. My delay is about à couple seconds. I try the synchronisation audio of fire tv stick but absolutly nothing changed. I love my speaker and I want it to work correctly 

Hi all, I operate a yoga studio that is ~2200 SF and have six Play:1 speakers throughout the space. It’s a relatively open space with some concrete support walls down the middle. We’ve been having a HELL of a time with our Sonos system and I’m tempted to replace the whole system with something that is reliable! But before that, I’m giving it one last effort to see if there’s something I’m just not seeing.Here is what’s happening:Speakers drop out sporadically -- all of them at different times, usually for 20-30 seconds at a time. They seem to take turns dropping out. Sometimes two at a time will drop, but usually it’s just one :) Not all speakers kick on when we hit “play.” While teaching, I’ll hit “play” and it will often be 30 seconds before the speakers in the studio actually start playing. The music is playing on the other speakers in the space, so the song is starting abruptly.    We frequently receive “the connection to Spotify was lost” messages, and entire songs will skip, or e

Hi, I have two play 3 speakers paired in my kitchen and had a power cut, once the power was back on only one speaker worked. Tried the reset options but still no joy. I have play 5 speakers paired in the conservatory, living room and play 3 speakers paired in the dining room all are working fine. Can you help.regards. Dave

Each time, I or my wife open the app we get different rooms showing up, most of the time one of our 4 speakers disappear.we have 2 Play 1’s a Play 3 - all older and a TV speaker think it’s a boom. We are using the latest app and it’s not like they are. not connected as if you shut down and restart the app they reappear but it’s so frustrating.  Any idea why this is happening?? If have rebooted the speakers, removed and reattached them to the app and it works for a few days and then they start to disappear again - nothing seems to be a long term fix.

Up until the weekend my Play:1 was functioning perfectly. It has been powered on for months and used weekly with no issues. On Sunday I unplugged it to take it out into the garden while it was a nice day but the app would not see it. I have power cycled the Play:1 and the router Moved next to the router Hard wired with an Ethernet cable Downloaded the Windows app to try that Reset the device and attempted to setup as new I cannot even join the SONOS wifi when trying to set the device upI can see it on the router, I can ping it’s IP and the MAC matches the MAC on the bottom of the device. I suspect the firmware has failed on the device, can I force this again over the Ethernet with a rescue tool?

Hi all,My Play 3, obviously a fair few years old now, it no longer seems to power on. I’ve tried different power cords and plug sockets but no luck. Has it died of old age? ☹️Thanks.

Hi all,I’ve started experiencing issue with my Sonos speaker. This is a new issue, I’ve first noticed it on Tuesday, and my own trouble shooting (Even resetting the device fully), and help from support hasn’t fixed this. The speaker will play for 2-10 minutes, after that it will stop playing music, not be available to connect to, and offline according to the sonos app. Sonos app still shows that the music is playing. The device also shows as still connected to my network (Checking through router). Sometimes (1 out of 5 times) the speaker will then start playing my music after an hour or so, and the only way to stop it is to press the play pause button on the speaker. I’m absolutely lost on what else to check, I’ve gone as far as to reset my router, checked all DNS settings I could think of, even hard wired the speaker… Nothing seems to fix it. I’ve played it from 3 different devices, asked my friends and family to play from their speakers, and tried using a different wifi in a separate

So I’ve had a Sonos One for years, but have recently moved to a new house and with that comes a new router. Now obviously I want to change the wi-fi network on my Sonos One, but I’m stuck in a catch-22 here: Sonos tells me it can’t find wifi I press “Add Network” or whatever it’s called in the app App can’t find Sonos because it’s not on the network (duh) I also can’t access any of the settings in the app because the Sonos doesn’t have wifi access. I’ve done a factory reset but to no avail. So no way to fix this from my end I think. Any help? 

Does anyone know if there’s a black power cord for the Symphonix picture frame?

I have a Sonos Arc and Play 1 connected to S2. I also have a Play 5 Gen 1 connected to S1. Both are connected to the same network When I connect to S2, it keeps suggesting that I connect connect the Play5 or open S1. This simply prevents me from listening to the Arc. How can I prevent this message from showing and thus blocking my listening. Disconnecting the Play 5 does work, but is not really practical.Sonos report number 1415913151 Moderator edit: combined posts

Hi,So i've upsated my router yesturday, was able to connect 3 symfonisk bookshelves  via the app, but no matter what I try I cant connect my lamp. IT CLEARS all the steps viao SONOS 2 app at the end I get a message that its connected but it might not show, if thats the case unplug the lampe and pluge it back and it should appear. This did work but for  bookselves speacker. The Lampe remains MIA in the system. Can anyone help. 

We’ve moved office, one of our speakers connects fine - serial ************* but I’m struggling to get the other speaker working - serial ***************. Both speakers are Play:1I’ve tried a factory reset on the speaker, then made it discoverable by pressing the play/pause and volume button simultaneously. This didn’t work as my phone couldn’t find the device. I also tried forgetting the wifi network and resetting it up. Unfortunately, only the speaker that already connected fine was discoverable and could connect to the wifi. When I tried to add the other device, it still wasn’t discoverable. Not really sure what to do next, would be great if someone knew what to do? Moderator edit: removed serial numbers

I was repainting a room in my house and decided to move my Sonos One SL that has been sitting there for about 8 months, never really moved it before. As I lift it up, ants come swarming out from under the bottom of the speaker. I’m completely shocked and have no clue what to do. Do I put it in the freezer in a bag? Do I spray insecticide on it? I don’t know what to do that doesn’t destroy the speaker. I looked this issue up and it seems like a common problem as well.

Hello. I’m lost… I have Several Sonos products with zero issues.  Except one Play 5 stopped connecting to Wi-Fi after about 4 years of use  (2017 purchase) issues. Except one play 5. After two years one of my play 5 surrounds stopped connecting to wifi. I’ve tried re-adding this speaker, deleting and re-adding etc. Multiple calls to tech support haven’t been helpful. When I connected via LAN it works perfect and I can connect it as a surround speaker. The minute I try and set up wifi or disconnect LAN I lose audio.  Diagnostics as of 2/7/2023 @ 819pm CDT. Diagnostic # 1717621083wifi: 1g Metro Net Fiber running two Ubiquiti AP’s with one being about 6-10 feet away. Minimal packet loss and stable speeds of 300mb+ on heavy load days.  Sonos app and local routers and AP’s are up to date. Any guidance would be greatly appreciated.  cheers 

Hi all,I have just purchased a Sonos Beam Gen 2, but I’m an Android User.  Is it worth it to borrow an iPhone so I can set it up using TruePlay?  Will I be able to return the iPhone once it is setup?TIA

Sonos sent me a replacement for my sub and I’m returning the defective one. I’ve removed the old sub from the system and then reset it. I then added the new one. However the old one is showing as not connected in the app and it’s prompting me to connect. How can I make sure the old sub disappears from my system? When I access my account on the Sonos website I can still see in the system page.