Answered

Registered products not showing in system settings

  • 27 March 2023
  • 2 replies
  • 147 views
J

I recently logged into my app and none of my registered products are showing. In fact, the app says I have no registered products. We setup the registered products 1 year ago and have not changed anything since. How do I recover them?

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Best answer by AjTrek1 27 March 2023, 16:10

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2 replies

AjTrek1
Userlevel 7

Are you logging in under the same account? Are you connected to your network? If all the above is true try unplugging all devices and rebooting your router and then refreshing the Sonos app. Afterwards plug each device into power one at a time to see if they reappear.

EDIT: Do not factory reset your products as doing so requires you setup your system from ground zero. ☹️

Together Everyone Achieves More = T.E.A.M.
Airgetlam

I’d be tempted, at least in the beginning, to ensure one device is wired directly to the router with an Ethernet cable, which could be either a temporary, or permanent thing. 

Bruce
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