Speakers

How can I get a new wireless charging adapter for my Sonos roam through warranty… it no longer charges from the little “puck”… but does charge from the same power block and different USB C cable...

Sonos Move Bluetooth is connected and supposed to play from my Wondows PC  but there is no any sound

I recently unplugged my sub and then had to reset it, now it flashes white, won't go green, even when I connect it to router via Ethernet. And so so app won't find sub

Have 16 speakers older and new, have the issues only with older “Sonos 3 and 1” although they are still in the family. Sometimes never know when “Lost signal or no grouping with others” The SONOS 3, one of the pair connected ethernet directly to wifi router 6 ASUS plays fine, another SONOS 3 on wiFI only 3 meters away is often silent, lottery, Should I get rid of them and buy new era speakers ? Sonos 3 has great sound and you don’t give me a choice,  I am Really disapointed not with sound quality but your software upgrades. Before many software upgrades everything was great.

I’ve been gifted a set of S1 speakers that were previously connected to my Dads network … how do I get them configured to mine? Have tried wiring them directly to the router but doesn’t seem to be working.Just going round in circles now with network connection issue which there’s not. I’m confused 🤪 

My ARC stopped playing music and is making a constant noise that I can’t turn off

I recently connected my Sony record player to my Era 100 using the Combo Adapter (RCA > Aux > USB-C), and when I play records there is a solid 2-3 second delay between the player and the speaker. (The speaker keeps playing after the needle lifts off the record, or you can hear the music faintly coming off the surface of the record and it’s very different from what’s coming out of the speaker.)I’ve never had an issue like this with a speaker, and I’m wondering if it’s some error I made in setting it up. Anyone have advice for changes I could make to the setup, or changes within the app? Is it running through too many connections?

Hi Team, My new flat seems to come with two ceiling speakers (non Sonos/Unidentified Brand). They have a a 4 conductor wire running internally through the walls and currently the wires are clipped i.e.not going into anything. Since I already have an arc, can I just buy a Sonos Amp which would work with the 4 conductor wire ? If yes, how can I then make sure the TV which is currently connected to Sonos Arc through the HDMI Arc set up will have it's sound output not just from the Sonos Arc but also the ceiling speakers ? Do I need to connect the amp and arc through LAN for the wireless connectivity ?Can someone guide me ? Thanks 

Hi,I have 2 old Sonos Play 1 working i S1, in stereo mode, and I bought recently a Sonos Ray surround. How can I combine them in a single app ,S2 ?

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now 

I have a number of Sonos speakers including two play 5 speakers.  For some reason the play 5 speakers stopped working with Apple Airplay.  They still work with the Sonos app.  They show up in the Airplay list but none of our Apple devices can connect to the play 5s via Airplay.  The other Sonos speakers still work with Airplay.   How can I get the play 5s to start working on Airplay again?

I have just received my new Sonos ERA 300 speaker and have had nothing but trouble in getting it to work.  It does not play Apple Music streaming and can only play music that is actually recorded and stored on your computer   I had a second speaker ordered but am cancelling it NOW!  Avoid this company! 

I no longer have access to my Sonos 1 system…..my controller keeps referring to Sonos 2 

Hello,I’d like to setup 4 Sonos One speakers in 4 different rooms (1 speaker in each room), and play music on all of them simultaneously.I’d like to confirm is this possible? Finally, I also assume they all need to connect to the same wifi network right, or is it possible to connect 2 speakers to a different network? Reason I ask is one of the rooms is quite far and has its own wifi. Thanks  

Dispongo un play 5, quisiera emparejarlo. Sólo es posible con ptro play 5?

So my company uses Sonos in the office, we started with 2 Sonos One’s, they worked fine together once we synced them together. The issue came about two weeks ago when we got the Beam, amazing speaker..when you only want to listen on that. The whole system won’t play music on all three, that includes having them all on ethernet, all on wifi, factory resetting, nothing has worked. I thought it was a Gen 1 vs Gen 2 issue with the old Sonos Ones and the new Beam, so we ordered 2 Era 100’s to even try syncing with just the beam. Still to no avail, only two speakers will play at a time. Any help would be appreciated.

 Hi, Is it possible to use the new SONOS Era 100 or Era 300 speakers as audio output for a Mac, using only a direct USB-C to USB-C cable, without the SONOS audio adapter, selecting the necessary audio output in System Settings.Should this work? 

I’m trying to create a studio pair between Play:five gen 2 and a Sonos five. When I select either speaker and then select create studio pair none of my Sonos speakers show up as an option for pairing. I also have a Move, a Play: three and a Sonos one. None of these show up for pairing when I select any of them to set up a studio pair yet they are all on the same Wi-Fi net work.  Any ideas? All are operated through the Sonos 2 app.  

Am I able to pair the Arc, Move, and roam together as one to play TV or music together? Whenever I try to select them as a group I get a “unable to save group” message. 

Hi allSo I have a children’s party on the weekend, in a nearby hall.  I’ve got a Sonos Roam and several Sonos Ones at home.Last year when I attempted to use one of the Sonos Ones in a similar situation it didn’t work, and had to resort to the Sonos Roam, which is probably big enough for the space.i am looking for some advice on what to do, I think the cheapest thing would be to take one of the Sonos One speakers to the hall and use that.  However I’m not sure if there is wifi.I assume if there was no wifi this would be not usable? If there was Wifi could I use one of the Sonos One’s?I am extremely tempted to use this opportunity to buy another speaker.  If I were to get and Era 100, set it up at home, could I then use it as a Bluetooth speaker at this other location? Is the main benefit of a Move the battery?thanks!

Hi, I have become really exasperated with trying to connect my new Ray to a Sony TV. In regards to this problem, I have tried everything. Resetting both, disconnecting, a new optical cable, I am now at my wits end! Both live in my holiday home.However, my Ray will play Spotify with no problem and very good it is too! Almost as good as my Move….Can someone help? TV model is in the title. The Ray was purchased as the TV speakers are not the best….My Sonos playbar I have at home is brilliant.  regards,Chris Berrisford

if I have 5 play 1’s no voice activation can i purchase 1 voice activated Play 1 to control the 5?

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.   Anyone else notice this issue?I’m hoping it’s a software issue, but I’m not waiting to see if it is   

Hello, i have problem with my Symfonisk Frame speakers. I have Apple TV 4K, in front Symfonisk Frames in stereo mode and rear two homepods. While i play something on TV, sound goes only from rear homepods. So i must stop playing and continue, sound goes from front speakers with rear homepods.  In Apple Tv have set all speakers on, i was trying change channel of 5 Ghz wifi on my router, but this not changing. It doesn't happen to you all the time, but about every third boot the front speakers have no sound. Just stop the playback and start it again, the sound on the front speakers will start. Any idea, where is the problem? Thank you.

When you use two Era 100’s in a stereo pair, do all 4 tweeters still work, or do they switch off the inner facing ones and send stereo to use just the outside tweeters please?