Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,121 Topics
  • 22,201 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5121 Topics
V
Volume11Contributor I
asked in Speakers
Volume

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

496
ratty
11 months ago
M
MarlenaContributor I
asked in Speakers
upgrade offer- disposal of old product

I recently took advantage of the upgrade offer. Do I need to return my old product to Sonos? The instructions were not clear on what to do w my old product. 

9194
A
11 months ago
A
AvrilContributor I
asked in Speakers
Sonos One SL no connecting

Hi, I have a Sonos One SL which has decided to stop working and is unable to connect to the WiFi. For the last 2 hours I gave gone through the  factory resetting, listening to it chime with no connection. Final messages vary from there is a router issue and is not compatible with 5G. I haven’t changed internet providers so not sure what has happened. Also error 1001 was displayed when clicking on options!  I have a Sonos Player 1 which works fine and I’ve checked the WiFi connection on Sonos and it says good!  Any ideas or what the problem is and how to solve it.  Thanks from a very frustrated user!!

25895
Airgetlam
11 months ago
Ct_Pirate
Ct_PirateContributor I
asked in Speakers
Speaker and Room naming

Hi everyone,  I have a massed a bunch of speakers mainly SL1’s and a few ARC’s and subs. My question is naming the speakers and rooms. I have a room say “Garage” and in it is 4 SL1’s one each corner of the room and a sub and a arc.  How would you go about naming them all and setting up the room? I’m just getting confused a bit on the differences of the hierarchy.Then the subs seem to disappear from the main app is that because it’s already added to the room? Thanks in advance for any guidance.

22810
Ct_Pirate
11 months ago
E
EsaHContributor I
asked in Speakers
Changing wifi for Sonos system

Here is my issue: I have a Sonos system with 9 speakers. I have two active wifis: Wifi A and wifi B. The system/speakers are connected to wifi A but I would like to connect them to wifi B. How to do this? How to the change the wifi for all speakers / system?I managed to switch a few speakers to wifi B by going to the network settings in S2 app but it is not working for all speakers. There is a help: https://support.sonos.com/en/article/connect-sonos-to-a-new-router-or-wi-fi-network However this is not working because I am not getting the message: Unable to connect… because all my speakers are connect to some wifi.Also if I connect my Android phone to wifi B and try to add speakers to my system with S2 app, the app is not finding the speakers.

2924
E
11 months ago
N
Nigel BradyContributor I
asked in Speakers
Upgrading from S1 to S2 with aged devices

hi there.I have a mixture of devices including older models of one, three and five.  Also a sound bar.  There are also some newer one’s.I have been avoiding upgrading as I am not sure all will continue to work as they do today.I get the pop up all the time, but ignore.BBC sounds has today stoped working and I am being told Must I upgrade and will my devices still work…any help appreciated, as they cost a lot of money and I don’t want to have to start to replace, when they are working perfectly.thanks in advance 

258010
J
11 months ago
K
King-GContributor I
posted in Speakers
playbar wont connect or reset

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

186412
L
11 months ago
R
RmerwinContributor I
asked in Speakers
Account, System, Services & Voice greyed out and Unable to find my Sonos System

I am using the Sonos App on and XR10 iPhone with all software up to date for both the phone and the app. I follow the initial directions to set up my move speaker, The speaker and the phone see each other and connect, the app then says lets connect to my WiFi network. It is the correct one and I confirm it is the same one my phone is logged into. It asks me for the password. I type it in. After that it takes a few minutes and then I see the message that the set up was successful but it may not show on my system menu (well considering my system menu is grey and I can’t get to it no great surprise)it tells me if I can’t see it to press the power button for 5 seconds, and then turn it back on. I do this and now I have messages in settings that say unable to find my sonos systemIf I go to my internet provider app and look at devices, it shows my speaker is in fact connected to my router. I also check groups as I set up a group specific for my Sonos devices called Sonos sound systemIf in th

8406
Stanley_4
11 months ago
K
KribContributor I
asked in Speakers
Sonos One SL with Spectrum SAX1V1R

Hi, I bought my elderly father the Sonos One SL and was able to set it up on his wifi. Then, he got a new iphone and the speaker stopped working. Over the phone, I couldn’t walk him through setting it back up (we even tried a factory reset), so I had him call Sonos. They told him his router, Spectrum SAX1V1R, is the culprit, with the only solution being to wire the speaker. And that is definitely not an acceptable solution. I’m seeing that SAX1V1S is incompatible with Sonos - and that router is the sister model to his, so I have to assume the router is the problem. But, I’m mystified how I was ever able to set it up successfully. Tomorrow, we’ll try to enable/disable UPnP, but is there anything else we can try? He’s not too keen on calling Spectrum and asking them to replace his router. If the router is the problem, I’m rather surprised that Sonos doesn’t support it. This router has been on the market since 2022 and is commonly installed by the second-largest internet provider in the U

3595
Airgetlam
11 months ago
K
kwilson.homeContributor I
asked in Speakers
Weird issue with stereo Era 100s are grouped with stereo Play:1s in another room

Hey all,So for Christmas I invested in a Victrola Stream Onyx and a pair of Era 100s for my Dining Room. They look great and sound great, but whenever I attempt to add my Backyard Play:1s (stereo mode) in a group, it only plays audio out of the left channel Play:1 in the Backyard. To be honest, I have noticed it with other audio sources as well too, not just the Victrola record player. It works fine in other rooms grouped when I play it on my Arc (w/ surround Era 300s and Sub), my bedroom Beam, my Move and even my Era 300s in the Garage (in stereo mode).The only solution I have found is to take my Play:1s out of stereo mode and treat them as their own speakers in the Backyard and add them to a group individually, but that seems so counterintuitive. Any thoughts, solutions or help on this matter would be greatly appreciated. Thank you.

901
N
11 months ago
M
Monty42Contributor I
asked in Speakers
Sonos not playing ABC News Radio station not playing

I get an error when trying to play the ABC News Radio station. It worked fine in the past and other ABC stations still play. I've tried accessing the station directly through Sonos Radio and via TuneIn radio but no luck. The error says that the station is no longer available. I checked the ABC website and a recent post shows that they have responded to similar questions and do not know of any reason.

17411
Airgetlam
11 months ago
D
DavidJSAvid Contributor I
asked in Speakers
Era 100 as wired

I have just bought an Era100 and want to use it a the ethernet wired source to set up the “wired” network.  I have had issues with the standard wifi set up so this is a recommended path.I have done this but none of my other speakers are showing as WM:0.  They are all still showing as WM:1.Any ideas?thanks in advance

14934
D
11 months ago
F
FillePContributor I
asked in Speakers
Produkter försvinner vid stream

Hallå hallå,flyttade nyligen och fick ny router i bostaden. Har en One och Beam som verkar störa ut varandra när jag streamar musik. Båda är installerade på nätverket men när jag börjar spela musik i den ena högtalaren försvinner den andra i listan och jag kan inte parkoppla. Någon som upplevt samma och har lösning på problemet?  Moderator edit:Google Translate- Hello Hello,recently moved and got a new router in the home.Have a One and Beam that seem to interfere with each other when I stream music.Both are installed on the network but when I start playing music on one speaker the other disappears from the list and I can't pair.Anyone experienced the same and have a solution to the problem?

323
Jamie A
11 months ago
J
juliannemeth81Contributor III
asked in Speakers
Sonos 5 Stereo Pair for Turntables (Worth It?)

Hello! I'm considering buying a second Sonos 5 speaker so as to have a true "stereo" experience with my turntable. My question is whether this would be worth it. Does a second Sonos five, paired for stereo, make a major difference in terms of sound quality/audio separation? Or is pretty similar?   For context, right now I have Gen 2 Sonos 5 plugged into a Pro-Ject T1 turntable. Generally, the sound is great. The room isn't too big and I don't have complaints.  BUT...If there's a chance sound would be substantially improved, I might make the leap. The set up is such so that speakers would have to be laid out horizontally rather than vertically. I was also wondering about line in issues, as with a paired set, only one of the speakers would have the advantage of being directly "plugged in" into the speaker. Would this make left/right channel sound slightly different from each other?  If anyone has actually made the change from a turntable hooked into one sonos 5, and then added a second, 

10901
G
11 months ago
N
nashieAvid Contributor I
asked in Speakers
Sonos Play:1 poor wifi

Hi,I have a few Sonos devices in the house. Most work fine, but two Play:1 speakers upstairs have poor wifi.What are my options to improve it? Can I wire them into the network? Or will that cause issues for the rest of my Sonos setup?

372
N
11 months ago
N
NDLContributor I
asked in Speakers
Beam 2.4 vs 5G WiFI connectivity

It seems all my SONOS equipment can connect to my router on the “5G” network, except for my Beam. It’s still looking for a 2.4G network.  I’ve done some band steering on my router to create the 2.4G network and it seems to be happy; however, I’d like to have everything on the same band if I can (no biggie if I can’t).  My equipment seems to be up-to-date with software - according to the app.  I’m using the T-Mobile 5G Gateway as my Router/WiFi system.  Also, how do I verify if I have a Gen 1 or 2 Beam?I have the following SONOS equipment:2x Move1Arc+2 SL One+SubBean+2x SL One+mini-Sub2x Ports Thanks,Nick. 

4053
ratty
11 months ago
W
WrhugheContributor I
posted in Speakers
Era 300 wall mounts

I’m wanting to mount my era 300’s to the wall and conceal the wires.  I know there is a solution for the sonos 1 but I can’t find one for the era 300.  Aside from running the power through the wall. Or installing an outlet near by and simply plugging it in, are there any products that support power and mount together?

5906
Corry P
11 months ago
H
Hammer32Contributor I
asked in Speakers
Room with a Beam drops out of Group on it's own.

I’ve got two rooms with a single Sonos OneSL each.  The third room had two Sonos OneSLs in a stereo pair.  All the speakers are wired to ethernet.  Grouping the rooms worked flawlessly.I recently added a tv and a Beam to the third room.  The Beam is paired with the two Sonos OneSLs.  The beam was not initially wired to ethernet.  When this third room is put into a group, music will play throughout the building, but after some random amount of time the third room drops out of the group and will be listed in the Sonos app separately from the group.For the first week or two the Beam was not wired to ethernet, so I wired it up hoping to resolve this issue.  After about a month, the issue repeats each time I group the third room with another room.

312
S
11 months ago
V
VandykeContributor I
asked in Speakers
Syncing Speakers

Can I turn the sync between the speakers on and off

485
V
11 months ago
P
PatrickschmidtContributor I
asked in Speakers
Play 5 only works with ethernet cable connected, remainder of system fine

I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  I submitted a diagnostic 251709449

3692
P
11 months ago
G
Garf255Contributor II
asked in Speakers
Playbar dropping out

HiI have a Playbar connected to the TV via optical cable and the network via WiFi. The Playbar is 5ft away from the main broadband/WiFi router.I also have a Play:3 that is also connected via WiFi that sits in another room, about 15ft and 2 walls away.I've read some of the other threads about Playbar dropping out and have tried a number of the suggestions from those (that fit my setup) but I'm now getting to a point where I'm thinking of ditching Sonos all together.The Playbar was connected via ethernet and one of the suggestions was to use WiFi which I thought had improved it but the drop outs are back. In the past 30 minutes whilst listening to the radio with the TV off, it's been dropping out every couple of minutes for up to 10 seconds.The Play:3 does not drop out.The TV is a Panasonic and this problem only started within the last 2 months..... same TV, same WiFi, same setup.Unplugging the Playbar power cable, leaving it a couple of minutes, plugging back in seems to resolve it for

834
Ken_Griffiths
11 months ago
R
Rockym19Trending Lyricist I
posted in Speakers
only sound stereo PCM

hello everyone.I would like to ask you for help. I use kodi streaming services and all my movies play in audio track: stereo PCM. I own a sonos Beam gen 2 + 2x ikea symphonisks. The last movie I saw now, John Wick 4, had audio features: codec atcs a/52b (ac-3, e ac-3); 6 channels; layout 5.1 (side). Could I ask You for advice on how to get my movies to play at least in 5.1 format (when the side speakers are connected)? Thank you very much

133017
E
11 months ago
U
UUmbachContributor I
asked in Speakers
Adding Sonos 5 speakers to existing Sonos system

I currently have a Sonos playbar and sub and want to add a set of Sonos 5 speakers to my system.Do the Sonos 5 need to be connected to my router or will the connect to my existing speakers wireless through the app?

2062
Airgetlam
11 months ago
R
RogercantoContributor I
asked in Speakers
sonos disconnected to apple tv gen 4 hd, after minutes

Hello.  I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( help! 

1881
Airgetlam
11 months ago
S
scapingborgContributor I
posted in Speakers
USB-C to USB-C cable ?

Hello, I’ve recently bought an Era 100 and find it really disappointing that a USB-C to UBC-C connection is not considered as a possible line-in. This would definitely make sense since more and more phones just offer a USB-C connection without a 3,5 jack.

68810
ratty
11 months ago
Terms & ConditionsCookie settings