Skip to main content
Question

problems connecting to new WiFi - anyone else have this Issue?

  • 27 June 2024
  • 3 replies
  • 72 views

Is there anyone else having problems with changing the wifi? 

 

I have updated the app, connected to ehternet cable and cant change to a new wifi network.

 

Im going to network>administrate network, and it will not show my speakers. Im open for any suggestions. 

 

Thanx 

3 replies

Userlevel 7
Badge +23

You can’t change your wifi config in the new app. Its courageous, no?

Userlevel 7
Badge +22

Look through the “new App” instructions, I think the method to change your WiFi settings is a full system-wide Factory Reset and then starting over from a blank state to rebuild your setup.

Far better to set your router to use the WiFi settings your Sonos is expecting to see for now and saving any changes until the App is sorted out.

Userlevel 2
Badge

Seems like they have removed this option altogether:

 

https://support.sonos.com/en-us/article/issues-during-wireless-setup

Unsupported products

Currently, the Sonos app can update WiFi settings on Sonos products that are capable of using Bluetooth Low Energy (BLE). Some Sonos products don’t have BLE capabilities, so the Sonos app will not be able to discover them in order to update their WiFi network information. These products are:

  • Connect (Gen 2)
  • Connect:Amp (Gen 2)
  • One (Gen 1)
  • Play:1
  • Play:3
  • Play:5 (Gen 2)
  • Playbar
  • Playbase
  • Sub (Gen 1)
  • Sub (Gen 2)
  • SYMFONISK Bookshelf (Gen 1)
  • SYMFONISK Table lamp (Gen 1)

Reply