I have some troubleshootings with the configuration of my ONE SL device. The devices never appear into the SONOS app.
I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :
Unfortunately it still not woking properly.
I always have a 1101 error code during the process.
Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.
Does anybody could help ?
Best answer by hector29
Problem solved, here after is the way to fix the issue :
Reset to factory settings your devices and your app (on your phone or tablet)
Install one device with your phone until the 1101 error occures
Open the software on your computer, it should find you device and update it
After the update, reset it to factory settings and unplug it from power
Make this for all the devices you have, one after another
Reset the app on your phone
Now your devices are updated and the installation can proceed to the end
Enjoy !
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