Hi all,

For many years I’ve used two Play 1s with no issue. Two or three weeks ago however they both disconnected from my system. I was able to readd one (however it doesn’t show in my Sonos app, just in Spotify?), but the other won’t. I’m able to get to the point where it says the Play 1 should “chime” to be registered by my phone, but it never does chime.

I tried calling support but after waiting 1 hour + and getting ahold of a person, the call was disconnected and I received no call back. 
 

Any advice?

Thanks.