Play 1 fails with new internet

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I have a Play 1 device and have recently changed internet provider. If the device is plugged into the new router, all works fine as far as the set up goes, but as soon as I unplug to go wireless, the app stops working, as if there is no device. I have factory reset, and the device works normally with the green light and chime, etc. The problem appears to be localised to the wireless end of things, but I can’t think what it might be. Any help would be appreciated.

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Bumper

If you have 2.4ghz and 5ghz wifi networks do they have the same name?

Ken_Griffiths

When you have the Play:1 wired to your new router and working in the Sonos App (as described), what are you seeing when you follow the “Update Networks” option to add the new routers WiFi SSID/credentials to the speaker?

Sonos App: "Settings (gear icon)/System/Manage/Network/Manage Networks/Update Networks"

J

JCollinsAuthor

Contributor I

Bumper: Not sure. I’ve just moved to Spain and a friend sorted out the internet for me.

Ken: Ah, I can’t recall seeing that option. The device just plays normally, when plugged in, so I assumed that the internet had been correctly identified. I need to manually update too? I’ll try that.

Many thanks - appreciated.

J

JCollinsAuthor

Contributor I

Hi Ken,

On trying to update the network, the app tells me that it doesn’t identify any speaker and suggests that I factory reset. I’ll try that again:)

J

JCollinsAuthor

Contributor I

Just tried… same thing. The device is not recognised.

J

JCollinsAuthor