Speakers

We recently dug our Sonos 3 out of the closet (used only during our wedding) to start using it again but it will not update - and it states an update is necessary to use the device. Now I find out it’s not supported?? 

We continue to have issues with the sonos app staying connected to our system. When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. When I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 10-15 second delay where it will not connect to the system. If I press skip or try to change the volume, nothing happens.  Eventually if I wait long enough, it connects and is reasonably responsive again.I don’t have the issue when I use the app on my mac. Any suggestions?Thanks

Noticed this week that all the speakers associated with my TV have disappeared from my system.  Absolutely no sign of themPlaybarPlay 1 x 2 Tried adding them and that doesn’t work.  Now begining to worry that the other speakers in my network will soon go the same way.  Tried using the speakers using Tidal and they’re not there either.Its been 2 months now since you “upgraded” your app and since then its been nothing but trouble.  I’d like to know how I can use my system please.

Since the IT outage my two Sonos one SL’s have stopped working. I’ve factory reset them, found them and attached them to the WiFi but they are not showing on the app and I can’t turn on the speaker sound to give it commands. My beam and Roam are fine. Any help would be amazing, thank you. 

How can I improve the sound quality of my Sonos system without upgrading to new speakers?

I’ve read here that users who never left S1 have less problems, so I was considering applying this to my SONOS Beam.Does anybody know if applying the Factory reset process will also downgrade the controller from S2 to S1 ?

Comment connecter une enceinte sonos de chez Ikea Moderator edit:Google Translate-How to connect a Sonos speaker from Ikea

I keep having to factory reset the era 300 due it disappearing from the Sonos System in the App.   I go through the processs and it says it’s worked then it still doesn’t appear in the App.  Can someone advise please? 

Is there a SR-150AMP? 

Unable to change music channel on sonos 5 speaker

Who designed this terrible app and WHY? I have many Sonos speakers and give them as gifts all the time. I am DONE with Sonos if they don’t fix this truly terrible app. Looking at different options and will switch if I have too. Not accepting this!

Sonos Amp working on WiFi or ethernet no problem at all. All the other sonos not working. All working fine up to a week ago now only Amp. 

Thank goodness they finally allowed alarms again after the new app did not include them. But I am still having a problem. Though I can set alarms and turn them off, once music is started with an alarm, I cannot navigate to it in the app to stop it, or see what song is playing. If I navigate to the speaker that it is playing on, the app does not seem to know that it is playing so I cannot adjust anything. Am I missing something or is SONOS app missing more functionality?

After an update in ~May 2024, now my Sonos Connect disconnects after a little over a minute of playing anything (approximately 1 minute and 15 seconds). It briefly disappears from the app, and then reappears a minute later with an empty playlist. I assume the device is crashing and rebooting. This happens if I try to play it independently as well as part of a group of other Sonos devices. I have tried factory resetting it, to no avail, still happens. I keep patiently hoping this is a known issue and a new update will fix it but I just applied the July 2024 update and it still happens. My Connect is sadly basically useless now. Thankfully, my Roam, Beam, and Five work fine; this just affects the Connect.Here are some specific details:Sonos OS: S2Version: 16.3 (build 80155014)Hardware Version: 1.17.5.5-1.0Series ID: C100WM: 0OTP: 1.1.1(1-17-5-zp90-2.1)

I have an ARC, (5) FIVES, (5) 3rd Gen Subs and (4) One's. Going on 4 years now.  Everything was working fine, until my router died. I have since replaced the router but now my speakers won't connect. 

Bonjour,j'ai 2 enceintes Sonos Era 100 connectées à mon Wi-Fi. Je peux très bien écouter la musique de mon téléphone via l'application et via le Wi-Fi. Ma question est la suivante : j'ai une TV Samsung avec une connexion Wi-Fi et Bluetooth. Est-il possible de connecter ma TV à mes enceintes Sonos via le Wi-Fi ? Ou faut-il nécessairement passer par un hub style Sonos Amp ?Merci pour votre retourMarinGood morning,I have 2 Sonos Era 100 speakers connected to my wifi. I can listen to music from my phone very well via the app and via wifi. My question is this: I have a Samsung TV with a wifi and Bluetooth connection. Is it possible to connect my TV to my Sonos speakers via wifi? Or do you necessarily have to go through a Sonos Amp style hub?Thank you for your feedbackMarin

 I have a Sonos system with 5 speakers. 3 of these speakers disappeared from my application and I cannot connect to them.I performed all possible operations correctly, i.e. I reset and returned to factory settings, updated the sonos application, reset the router, During the process of adding a product, a message appears that the speaker has been added but may not be visible in the application. The speaker cannot connect to the Wi-Fi network. The other 2 speakers are visible and working properly. What else can I do ?

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

I have a pair of Sonos One SL and one speaker suddenly stopped working. The lights are not going on, even though there was no power outage and it has been plugged into the same place since purchase. Coincidentally this occurred on the same day as the software upgrade on my iphone.Sadly this happened to me previously with my original One speaker and I replaced it with this one. Why does this equipment suddenly die? Is there a part that can be replaced or a software change that can make it power up again?I should have cut my losses and switched out of this system.

I recently bought sub mini to improve music quality of my stereo play 5s so that it is a perfect 2.1 setup. but disappointed that sub hardly made a difference. Am i missing something or mini is not a good sub. Thanks for your help.

When I change the volume via the app the volume goes up on one side more than the other when I go past 40 and then up on one as I lower volume below 40. Should they not sound equal as I raise or lower the volume?

After moving house my friends managed to get their ONE and 3 x PLAY:1’s connected but the fourth Play:1 is stubbornly resisting being recognised. The light flashes orange but never goes to green and no chimes ring out.  Can anyone advise what is going wrong.

We have tried all the suggested fixes. Is there a way to submit a diagnostic report?  

Good Day,My neighbor across the street has two Sonos Play:1 speakers. I am not at her house at this time. I am trying to help her get the speakers re-connected. They were playing fine and then she went away for two weeks to bury her husband. Now, she cannot get her speakers to connect to her wifi network (Comcast modem/router combo). I have followed all of the instructions for rebooting the modem, the speakers, resetting the speakers to factory settings, but nothing works. When we plug in one of the speakers the Sonos app sees the speaker and correctly shows the serial number. It then tries to access a temporary network which turns off the wifi...apparently trying to connect via 4G. It gets a no internet connection when doing this. When we try the older app it connects, but then it tells us that the speaker has the more recent firmware and to use the most current app which we do without success. I have followed all of the instruction on the support pages including connecting the speake

Hallo!Ich habe einen Sonos Play:3 vor kurzem gebraucht gekauft. Der Lautsprecher hat seinerzeit ein Upgrade auf S2 bekommen. Da ich mein Sonos-System über die S1 App bzw. noch über den Sonos Controllee bediene, würde ich den Play:3 gerne wieder auf S1 downgraden. Kann mir eventuell hierbei jemand helfen? Ich finde in der App leider die Funktion dafür nicht. Aber ich habe gelesen, dass das eigentlich funktionieren sollte. Gruß Chicoree Moderator edit:Google Translate- Hello!I recently bought a used Sonos Play:3. The speaker was upgraded to S2 at the time. Since I operate my Sonos system via the S1 app or the Sonos Controller, I would like to downgrade the Play:3 back to S1. Can someone help me with this? Unfortunately, I can't find the function for this in the app. But I read that it should actually work.Regards, Chicoree