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Why do I have to restart my router in order for Sonos to work ?

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Before the update, Sonos worked just fine.

Now, I need to restart my router, in order for Sonos to play streams from TuneIn or other radio. Otherwise I am getting the "Something went wrong" message.

I shouldn't need to do this, but it looks like I have to. Why does it need a restart every day in order to work?

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achillesukAnswer

Trending Lyricist I

I had a chat on then phone with Sonos support.

For me at least, it turns out it was my private VPN in my router that was causing the Sonos speakers to not be able to communicate with Sonos cloud.

The tech support person told me that they couldn’t see my speakers online (even if they were) through a couple of diagnostics that we ran.

He pointed me to the Sonos “incompatibility” page, where it states that Sonos doesn’t work with a VPN.

Therefore, I put my speakers to my VPN router’s exempt list, and ever since (2 days now) they seem to be working fine. No “Something went wrong message” since, so I trust this did it for me.

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achillesukAuthor

Trending Lyricist I

Well, so much for changing the topology. After a few hours of the speakers being on, I still get the message “something went wrong” when I try to play a station from TuneIn saved in my favourites; the same behaviour as before.

Airgetlam

Do you get the same issue if you select the station directly by searching for it, rather than choosing it from your favorites?

Bruce

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achillesukAuthor

Trending Lyricist I

Do you get the same issue if you select the station directly by searching for it, rather than choosing it from your favorites?

It’s a weird one, seems to be temperamental. Sometimes I open the Sonos app and it works from the recently played (note that I had to add URLs separetly from TuneIn, because TuneIn won’t play non-UK stations). Most of the times though I am getting the error message.

Again, there must be some sort of change with the new upgrades around how the Sonso ecosystem works.

Another kind of related thread that I have started is here, regarding a surround cluster (Beam + 2 Sonos SL), whereby the Beam jumps from on IP to another.

P

paulrw

Prodigy II

Do you get the same issue if you select the station directly by searching for it, rather than choosing it from your favorites?

It’s a weird one, seems to be temperamental. Sometimes I open the Sonos app and it works from the recently played (note that I had to add URLs separetly from TuneIn, because TuneIn won’t play non-UK stations). Most of the times though I am getting the error message.

Again, there must be some sort of change with the new upgrades around how the Sonso ecosystem works.

Another kind of related thread that I have started is here, regarding a surround cluster (Beam + 2 Sonos SL), whereby the Beam jumps from on IP to another.

Does Tunein(new) play non UK stations?

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achillesukAuthor

Trending Lyricist I

It does but you have to manually add the station's url to your library in the app (can't do it via the desktop website)

A

achillesukAuthorAnswer

Trending Lyricist I

I had a chat on then phone with Sonos support.

For me at least, it turns out it was my private VPN in my router that was causing the Sonos speakers to not be able to communicate with Sonos cloud.

The tech support person told me that they couldn’t see my speakers online (even if they were) through a couple of diagnostics that we ran.

He pointed me to the Sonos “incompatibility” page, where it states that Sonos doesn’t work with a VPN.

Therefore, I put my speakers to my VPN router’s exempt list, and ever since (2 days now) they seem to be working fine. No “Something went wrong message” since, so I trust this did it for me.

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