Skip to main content

 

Hello,

 

I had purchased a refurbished Era 300 from Sonos on 06/07/24. I have installed it with the Arc, Subwoofer g3, and another Era 300 (replacing my Ones) as surrounds. For some reason the speaker keeps flashing white and red. I have searched on numerous web forums and looked on YouTube but cannot find an answer to why this is happening. I have tried a hard reset on the speaker, taking the speaker off my system and adding on to it again several times, rebooting my WiFi but the same issue persists. Last night I played again with the system and found out the problem stopped when I turned off the microphone on the speaker. I noticed on the app the microphone was flashing on and off corresponding with the flashing lights on the speaker. I am getting sound from the speaker as it flashes. I am unsure if this is a hardware issue. I have no issues with my other Era 300.

Please advise.

 

 

I would suggest that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Thank you, Bruce.

 

 

It was a hardware issue. The top panel was malfunctioning. 

Terms & ConditionsCookie settings