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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4849 Topics
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VonbContributor I
asked in Speakers
Play1 S2 to S1 downgrade

I need to reset 2 of my Play1 units.These are 'seen' in my Sonos 2app.I have factory reset the units but when the app tries to rewind to S1 it states it cannot find them see pic.I have tried physically connecting via a ethernet cable still with no success 

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Corry P
10 months ago
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mosstim1Contributor I
asked in Speakers
Sonos 1 app not working

My Sonos 1 app is saying 5 of my 7 Sonos products are incompatible. When I go through the menus and select continue using S1 nothing happens and they are still incompatible. Having spent significant money on older sonos product I can’t afford to change them to s2 products and am perfectly happy to continue with s1 but it doesn’t work now

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Corry P
10 months ago
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editgodlasTrending Lyricist I
asked in Speakers
soundbar cuts out

Hi everyone, So I have a soundbar with Sub and surrounds in my living room and multiple different Sonos speakers of different generations throughout the rest of my house.  For some reason the living room audio cuts in and out randomly when I’m trying to play music throughout the whole home (it never does it when I’m watching TV and it’s just in the living room).  I have a mesh NetGear router and 2 extenders and the whole house is wired with cat6.  Recently, I tried to change  the configuration of my Living Room by connecting via ethernet but when I then tried to connect the other speakers throughout the house the Sonos app gave me an error, saying It wasn’t possible because of the extenders, which is odd as it’s all one and the same network if you know what I mean. Any thoughts on how to fix this ? guy

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10 months ago
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NeilFerriterContributor I
asked in Speakers
Sonos 1 not connecting since wifi changedHi

Hi Folks, I recently upgraded my WiFi to fibre broadband and since then I cannot connect to my Sonos 1.This is via my smart phone. I've followed the steps via the app to update my WiFi details but when it gets to the enter the WiFi code it says there is a problem and its not recognising the password. Can anyone kindly suggest a fix to this issue ? Kind Regards Neil

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ratty
10 months ago
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ZielwolfContributor II
asked in Speakers
Sonos USB-C Adapter Issues

I have a Sonos USB-C adapter for line in audio sources but when I plug it in only the “Line-In (L)” component connects. The “Line-In (R)” component never does. This happens after trying a number of different RCA leads with a number of different sources.The audio still comes through both speakers but presumably in monaural and the right speaker constantly drops out.I’ve tried rebooting the system, rebooting the app etc.Is my Sonos USB-C line adapter faulty? Is it something to do with the app?EDIT: So 1) I figured out that the “Line-In (L)/(R)” indicator probably refers to which speaker the adapter is physically plugged into, not whether the speakers are “virtually” connected to the Line input or not. 2) The issue seems to be with the Stereo pair not communicating properly, or an issue with the router causing dropouts and then the Right speaker to stop outputting sound altogether, not with the adapter. Probably best to totally reset the speakers when they start doing that...

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10 months ago
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MrGlad8Contributor I
asked in Speakers
Question about how to use Sonos in a network

Heya! So I like the idea with a soundbar that is NOT a bluetooth-device. I’m looking for a sound-device that works like my Chromecast-device = everyone in my network should be able to quickly and easy cast whatever they want to the device. Is this how Sonos One works?I understand you need the app for the first setup, but when the device is connected to my network I guess the Sonos One will pop-up to anyone in my network as a Speaker? Is this how Sonos Work? Thank you!

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buzz
10 months ago
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LeyanmaContributor I
posted in Speakers
inherited sonos in house purchase

HelloWe have recently moved house to one with a Sonos system installed throughout.We have 5 speakers in the living room2 in the kitchen/diner.1 in the bathroom and a zp100 under the stairs which they are wired into We have reset the system but can only pick up one set of speakers (kitchen) which we are able to play music through, though we can pick up static from living room so they appear to be on.  I'm sure it's something quite simple but I've run out of things to try, can anyone talk me through what I need to do to find these other 2 rooms on my app? Thanks

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buzz
10 months ago
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MeganmaccContributor I
posted in Speakers
Era 300 or Play 5 to connect to sonos 1

We have 2 pairs of sonos 1 speakers that were purchased in the last year - 1 pair is Sonos SL and other is Sonos 1.  We are looking  to add either an  Era 300 or sonos play 5 with 2 goals:New speaker needs to direct connect to a turntable with a preamp new speaker needs to connect to the 4 sonos 1 speakers we already have to play turntable and any other music through wi-fi (since the they are not bluetooth capable)thank you

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ratty
10 months ago
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Stephen_107Contributor I
asked in Speakers
Lost all Sonos Speakers after installing a TP-Link Deco P9 Mesh system

HiThere’s a few other questions over mesh & router & password changes but not sure I really understand them or maybe don’t fully apply to my situation.I have: PlayBar with 2 Play1s, Play3, Play5, another Play1. Gen1 system (getting on for 10 yrs old now)   with a Sonos Bridge.All was fine (mostly) using the existing WiFi via a PlusNet router (possible a HobOne?).As I live in an old stone house with 3ft thick walls all over the place I struggle with WiFi in the house so I’ve invested in a TP-Link Deco P9 system (these units use a Powerline method for connecting the various stations). The house coverage is now much more stable and even, which is good. BUT… I now can’t get any of the Sonos speakers to work on the new mesh system. I’ve tried all the app suggests, repowering first and then I connect a Play3 to the router as another option suggested. Nothing seems to find the speaker. Any ideas on how I can fix this please?The original WiFi is still up and running (at the moment but

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10 months ago
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Rockhouse86Contributor I
asked in Speakers
Marantz CD6007 / Sonos 5 speakers

I want to play my cd collection again. Will a Marantz cd6007 connect to my two play 5 speakers to give me stereo output. My play 5 speakers were purchased 5 years between but I believe they are generation 1 speakers.

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AjTrek1
10 months ago
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cortylContributor I
posted in Speakers
How dismantling a Play:5 Gen1 speaker ?

My Play5:1 Gen1 speaker no longer works, no power supply. Also, does anyone know how to dismantle this speaker?

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C
10 months ago
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jeppis1Contributor I
posted in Speakers
How to connect my zoneplayer s5 with any application?

How to connect my  zoneplayer s5 wia any application?Any help?Connecting via RJ45? Would appreciate any help. BrJeppis

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Airgetlam
10 months ago
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VintroneContributor I
posted in Speakers
unable to connect to verizon home internet

I switched my internet from frontier to Verizon home internet. I can only connect play 3 to the new service. Move and Roam cannot connect. It’s frustrating. I was on the Sonos tech support for over 1 hour and they suggested I ask Verizon to create a second WiFi but Verizon had no clue about that fix. I may go back to my old provider rather than buy other speakers.

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buzz
10 months ago
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jamie3215Contributor I
asked in Speakers
Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

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ratty
10 months ago
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Charliecat5Contributor I
asked in Speakers
I am fed up

I am sick of Sonos and wish I hadn’t invested so much.  The speakers are fantastic, but the software interface is awful.  We are constantly losing connection to speakers.  Speakers not being found. Speakers are dropping out.  Volumes changing.   And before you start telling me it is the wifi connection - it isn’t.  That is stable, and we don’t have any problems with anything else.   I want proper help and don’t want to be given the runaround.   D

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buzz
10 months ago
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MichaëlRenardContributor I
asked in Speakers
Sécurité WPA 3

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

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10 months ago
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Tay.rContributor I
asked in Speakers
Sonos move won't connect to my phone after I connect it to the internet.

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

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J
10 months ago
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NavkaurContributor I
asked in Speakers
Where should the in-ceiling speakers be placed?

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

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G
10 months ago
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SmnitroContributor I
posted in Speakers
speakers

Room size 

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Airgetlam
10 months ago
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jphughanContributor I
posted in Speakers
Era 300 line-in and stereo pair issues

Short version:Currently, it appears that when two Era 300 speakers are in a stereo pair, using the line-in for one of the speakers causes that speaker to play audio, while the other remains silent, even though the stereo pair operates as expected with other sources. Additional background:A few days ago I was helping a fellow Sonos owner with a setup she was trying to achieve. She has two Era 300s and a Sub, which she planned to use as a 2.1 unit. Her intended audio source was a third-party mixing board connected to the line-in of one of the Eras. In this setup, the Era physically receiving the line-in signal played audio as expected, while the other Era in the stereo pair remained silent. This was true even when the Sub was dropped from the equation. When testing other “regular” sources such as Spotify through the Sonos app, the 2.0 or 2.1 setup performed exactly as expected. All firmware was current as of 12/26.The workaround we found was to keep the Era 300s independent, pair the Sub

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J
10 months ago
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DanielGDContributor I
posted in Speakers
Sonos used to be better

Honestly just disappointed with Sonos overall lately.  Used to be great audio and an easy system to interface with Spotify.  Now it just seems like constant disconnects, and delayed pickups, and Sonos wants to blame the router or Spotify, but it’s them.  The router is fine after numerous reboots and diagnostics, all other WiFi devices in the home are fine.  Doesn’t make sense and Sonos is the outlier. 

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Stanley_4
10 months ago
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PULContributor I
asked in Speakers
Era 300 stands on carpet

I would like to purchase the Sonos Era 300 stands but am concerned about their stability on carpet, given the speaker’s weight.  I know Sanus makes a version with carpet spikes but the speaker height is too low for my setup.  Does anyone have experience with using the Sonos stands on thick carpet? 

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P
10 months ago
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TeaTimeContributor I
asked in Speakers
Using Sonos bluetooth to handoff to existing Sonos speakers

Hi - would love to buy a Sonos speaker to connect to my Bluetooth record player and then handoff via WiFi to my pair of Play:1s in another roomIs that possible?! If so would a Roam work ?Many thanks

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Airgetlam
10 months ago
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JesperBandersenContributor I
posted in Speakers
Dead Play:5 need schematics or tips

Hi Play:5, manufacturing date sometime around 2009, is completely dead. No light in LED. Found several cases of this online, but no solutions. Does anyone have any knowledge about the problem, og better yet, schematics.. I mainly suspect problem in switch mode power supply. Have only done very basic measuring, but I find 220VAC on primary side, no power on secondary side. I think about ordering a mosfet, and/or a diode I suspect, but if I had schematics I could do some more pinpointing..

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10 months ago
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gacooganContributor I
asked in Speakers
Balance issue ERA 300 with Line In

Hello,  I have just received a second Sonos ERA 300 for Christmas and have added it to my first 300 with a sub mini. They work great together except when I used my turntable through Line In. Then just one of the speakers plays correctly and the other one at a greatly reduced volume. I’ve even swapped the speakers and the new one still plays about half volume even when it is the one with line in connected. Sonos support couldn’t help. Can you offer any guidance? Also balance isn’t an options at all in the app for this pair which seems odd. If I could adjust that I would think it would work.  Greg

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Stanley_4
10 months ago
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