Speakers

My Sub Mini doesn’t respond to setting commands

I added a new Victrola Stream turntable to an existing Sonos system in my home. I don't have any problems with this Sonos system, no dropouts, it's reliable (yes, there are app related issues like everyone else but things otherwise work well). All the Sonos speakers are connected via WiFi. The turntable is connected wirelessly to the Sonos system via WiFi. Streaming settings on the turntable currently set to lossless and medium delay. The turntable is in a room with two identical Era 100 speakers. The WiFi access point is also in this room. All devices, speakers and turntable, report strong WiFi signals. The turntable is able to play music on all but one of my Sonos speakers throughout my property flawlessly. No dropouts, no issues.… Except on one of the Era 100 speakers in the room with the turntable. If streaming to that speaker there is at least one dropout per song, sometimes more. As mentioned I have another identical Sonos Era 100 speaker in the room with the turntable, and if th

Howdy. I am trying to find something that will facilitate the following: Current setup: Sonos Amp, Klipsch rock speaker (uses both left and right channel), Klipsh aw-650 (left and right speakers) Let’s call the above ‘pool speakers’ Another aw-650, let’s call this pair ‘hot tub speakers’ Right now i double stack the pool speakers to the sonos amp in the summer when using the pool In the winter I manually rewire by detaching the pool speakers and plugging in the hot tub speakers which works fine. But in the shoulder seasons I want to be able to quickly switch between the two and due to the placement of the sonos box it is a pain to do frequently and is less than quick. I want a simple way to accomplish a quick and easy switch when I want it. I do not want a volume control device or anything that is going to add notable or problematic impedance. I also do not want to buy another sonos amp which would be an overkill expense for my use case since I never want the pool and hot tub speakers

Hi All, I’ve been perplexed with the following problem for the last 6 months, wondering if anyone can help. I have a 12+ unit system (speakers, amps, connects etc) mainly connected via ethernet lan gradually built over 3-4 years. the music is library is on a nas box. My problem is that “all of sudden” most of the speakers are unable to access the music library even when I delete and then re install the NAS music library.  I get a “no authorisation” or “cannot access music library” message when I try. if i create a group and include one of the first speakers originally added to the sonos system the music library can be accessed.any ideas on how to solve this annoying issue thanks in advance 

Po twardym resecie głośnik na chwilę laczy  się z systemem i nie chce się połączyć z siecią WiFi to samo w ustawieniach nie mogę wyswietlcdostepnych sieci WiFi Moderator edit:Google Translate- After a hard reset, the speaker connects to the system for a moment and does not want to connect to the WiFi network, the same in the settings I cannot displayavailable WiFi networks

I haven’t used my Sonos speaker in quite a whilke however I went to use it today and it is not showing up in my Sonos app when I login. When I try and add a new speaker it never shows up in the app. Not discovered. Kinda stumped now. I have unplugged it and moved it top the table here beside me and plugged it back in and gone through the steps on the app again but no luck. Any ideas ?

Hi there - I’m sure I’m one of thousands that’s potentially having the same issue. I recently had to update my rooter and am now trying to connect my 3 speakers back up. I’ve lost a good few hours trying to do something that should be relatively simple. I’ve managed to get them onto the new WiFi but they now don’t come up in the Sonos app. Would someone be able to guide me to the next steps! Thanks 

Can I place a Sonos PLAY:1 in my sauna?

Having a horrendous time with Sonos since changing wifi router. Audio constantly keeps dropping out, the app is totally * and keeps coming up with an error message “something went wrong, please try again” whenever I try to switch between Spotify and TuneIn. Alexa able Sonos devices also seem to now struggle to do the most basic of things - like ‘Alexa, play some music”. support is non-existent and when I post my diagnostics numbers they remove it from this feed. any suggestions on what I can do? Other than just get rid of Sonos, which right now is a strong possibility  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

How come we can no longer control volume for separate speakers once they are grouped? It has disappeared…a new or returning glitch with the latest app?

Sono i changed my router and then reconnected the Sonos. My app said that my Sonos was not detected and I needed to upgrade the app. I attempted this many times but the upgrade never completed. Now a new message appears saying that I need the Sonos 2 app which I cannot find anywhere on Apple Store. The only Sonos 2 apps I can find are pay for apps not by Sonos and I have noticed that there is also some strange disclaimer about using Sonos in conjunction with other apps. My Sonos has now been unfit for purpose for 2 months. My questions has anyone risolver this problem and has anyone set up a consumer litigation group to bring legal action. I am aware  of precedent of a similar case with Audi

Sonos speakers really are bad, I’ve tried everything. Rebooted so many times the play button is wearing away. i have three play 1’s in our pub. All on the same WiFi. The WiFi’s not great but it does it’s job. i connect them all together and they work. WiFi goes off and it’s chaos with Sonos. Reboot them all again and start again. Now a common issue is one speaker will connect and play and the other two won’t. Or the two others work and the single speak won’t. So we have a very quiet room without music. They are all updated recently and rebooted.  so what do I do now? I surely just need to replace these rubbish things?

My 18 month old Sonos One just stopped working. It will not power up. I have switched cable, plugged directly into outlet but still not powering up. It was working perfectly the day prior.  Thoughts? 

Is it normal to have just one entry in the devices list in the router app if I have multiple devices grouped into one? On Google/Nest WiFi I think I saw each show up as their own entry but I recently switched to TP-Link Deco and I am only seeing one IP address. All the speakers work, fyi. 

What a terrible customer experience!  I have changed router and wanted to connect two SL ones. After many days and hours I have not succeeded.  Speakers have been resetted Sonos app have been updated. Sonos app have been deleted as installed again.  I have read the instructions on how to connect to speakers, connecting to WiFi etc. When connecting a speaker to the system it pass through:Add productDetect sound codeAdd to local WiFi networkAnd I get the message: …. Is now a WiFi network your Sonos system trust.  …however when selecting “done” the speaker doesn’t show and there is no connection.  How can Sonos make such a terrible guide and yet the speaker is still not connected? What am I supposed to do here?  Your help is much appreciated.  

When I play the Sonos music app both my era300 and beam play fine, but when I try to play my tv the era 300 cuts in and out. Any ideas?

Hi,I can’t connect/add Spotify on the S1 app (both iOS and macOS). The option simple doesn’t exist. I have just set the system up (I’m listening on old speakers) and both speakers (play:5) does show up as devices in the Spotify app but won’t connect. I’ve tried removing Sonos from Spotify but still only let me connect with S2.Any ideas for how I’m going to get it fixed or add Spotify on the app. /P

How do you take it off of music and set it to pair with my Beam Gen 2. As I haven't figured it out. Beam works great hdmi connection. Need to have it set so both can play from the TV Any help is appreciated Thx skip

Hi eveyoneI've been having trouble setting up my Play 5 outside (after resetting it) and connecting it to my Sonos system. For some reason when I try to connect it keeps failing (iOS and latest app update) - so I walk it inside and connect it via Ethernet to register it.  PROBLEM is, I think it’s then trying to connect to my Sonos Beam (7 brick walls away) on Sonos Net…..instead I want it to connect to my TpLink mesh access point which is literally 2meters from where I have it setup outside.  How can I disable SonosNet and force the Play 5 to just simply connect to the Mesh Wifi Access point? I feel like the new app is substandard and doesn’t give the diagnostic information I need (eg WM:0 etc or how it’s connected). My hypothesis that the Play 5 is on SonosNet is my TPLINK shows it connected via Ethernet.  Plz Help! 

I got a pair of the Era 100’s, and I’m quite disappointed by the bass extension. It is noticeably worse than the Sonos One. I did a nearfield measurement on them and it confirmed what I heard. The brown curve is the Era 100 and the green curve is the One. This is measured with no bass boost, no loudness, and at very low volumes to not trigger the limiter. The -3dB point on the Era 100 is at 50Hz when the -3dB point on the One is at 40Hz.  In the video below from Sonos’s own YouTube channel, Sonos claims “a 25% larger woofer increases bass extension, while the volume is turned up, delivering a much deeper low end than the Sonos One” (timestamp 0:48). This is clearly not true. The Era 100 clearly has less bass extension than the Sonos One. To make sure I didn’t have a defective speaker, I even measured 3 different Era 100’s, the response is identical. This is measured on a MacBook Pro with Room EQ Wizard using a cross spectrum calibrated UMIK-1 microphone, placed 1mm away from the speake

Hi. Just moved house and wanting to set up Sonos 1.  However getting error message saying can’t connect to your account…? 

I am currently listening to a station and the ballgame because sonis won’t turn off. I can’t reach Sonos customer service because they don’t care. At least crowdstrike gave customers $10 for ruining their lives.

I have 2 Sonos speakers and would never recommend this product to anyone. You need to go elsewhere! I constantly have connection problems, and Sonos Support takes hours to assist. This is a terrible product!!!

I have two Sonos Play 1’s bought in 2017 and rarely used.  I like the look of the speakers which are stylish and discrete.  They were set up on my wifi in England and I thought I would use them more in my house in France.  I stream Apple music from my ipad.  However, the wifi network in France is not great as we have 500mm thick stone walls between the router and the sitting room - which is where I want to use the speakers as a connected pair.  I have lost the will to live whilst trying to get them onto the French wifi network and am thinking that I will upgrade to Era 100s using the 15% upgrade discount.   These speakers are advertised as offering Bluetooth connectivity.  However, my blood ran cold when I saw that you need to set them up initially using wifi!!!I now have two questions before I buy:Will the speakers work as a pair when connecting via Bluetooth?if so,Could I set them up on my English wifi and stream from my Ipad there and then bring them to France to continue to connect

So I have spent HOURS on calls with Sonos support, and with HP Aruba to try to fix issues that were down to a badly tested app?I’ve even bought a new network to replace ArubaI’ve lost all my Sonos favourites, and playlists built over many yearsMy speakers either won’t connect or won’t react to controlThe desktop controller app (Mac) is now in an endless update loop WHAT A MESS!  And now we get some half baked apology and statements about fixing some issues over THREE MONTHS What are the best alternatives to Sonos? Where is everyone going to go to?