Speakers

Hello ! My firts connection with my Ray fails… « Your Ray has been added, but cannot appear in your audio system. If this is the case, unplug the power cable and then plug it back in to complete the setup from System Settings. »What should I do ?THX! 

Hi, looking for help.Something went wrong when trying to play playlist. Lag between song skip and volume control. Missing playlists even though Sonos’s have told me they should be there(not happy 10 years of playlists) Can’t find system after uninstalling app on iPhone. can I go back to Sonos’s S1 if I have first gen products ?If this isn’t sorted Sonos’s will be kicked into touch, awful update.thx if anybody responds 

I recently hooked up our Sonos Era 300 and am wondering is there a way that you can shutoff the start up and shutdown chime? It’s so loud and we don’t want to wake others in the house in the evening or in the morning.

HelloI’d like to wall mount a stereo pair of Play:5s. I live in a Victorian terrace, which has (I think) a single brick wall separating my house from next door. This is the best wall to mount the speakers on, but I’m a little concerned about sound affecting/annoying my neighbours. Has anybody got experience of this - is it an issue?  I’m encouraged by the fact that there’s no bass port at the back - does this mean that almost all sound is projected forward?TIADavid

Hi All, I hope someone might be able to help me. I can’t get through to Sonos Support.  Had a new WiFi and Router installed. Connected Sonos with Ethernet. Factory Re set  Finds Product  when I want to add WiFi so can disconnect Ethernet - still coming up with no WiFi on the app.

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

Who on earth at Sonos signed off on this update?It has rendered my 7 speakers practically unusable now:app is impossible to navigatecannot connect half the time harder to find musicAll these bright people in their labs and this is the best they could do. Bring back the simplicity or I’ll be buying my audio products elsewhere and selling what I. 

Everyday I’m having to adjust the settings to all my rooms.   The base, treble and balance all go back to standard settings.  Plus the loudness & true play return back to off.  I’ve deleted and reinstalled the Sonos app but the problems is still there.   Can anyone help? 

I recently switched to Google Fiber and my Sonos devices are frequently dropping off the Wifi network. As a result, I need to reboot the router every time. Anyone know of a solution for this? Any help would be greatly appreciated.

Can I connect my recently purchased secondhand sonos 5 gen 1 to my pair of play 1s that are running in the sonos app, of which I can't connect them to the sonos 1 app but will allow me to connect the sonos5, been at it ages, getting contradicting information saying I could downgrade my play 1s to the sonos 1 app,But with no success. Could someone please help me before I go mad.Regards Marko.0121 

Can’t connect my app and speakers in another house

Sonos chime plays each morning instead of my scheduled alarm…. Whichever radio station I change the alarm to; whichever music source I reprogram them to; even if I cancel the alarms, delete them, and recreate them, they sound the chime sound …. But connectivity is fine - I literally play the radio and then chime alarm sounds in the middle of the radio …. And immediately after I stop chime, the radio works…  this was never a problem before the app update……  Other alarms (timed turning on of the radio) work perfectly every day.   can you help me? 

Why is there a delay of up to 15 sec before the music starts playing when you choose a new tune after the new update? Very irritating. And once in a while the music stops a second. Only after update. 

Hi I'm trying to log into the app and I can't get past the Terms and Conditions. I have selected UK and then there's nothing after that and the screen will not progress. Can anyone help? 

The queue does not work (error). The current song shown is wrong. And adding to queue does not work reliably. I cannot add a whole album to the queue or get a whole album to play anymore.I am so tired of this garbage update, please roll it back now. 

SOLVEDAll my devices disappeared from the app after a power outage. They are blinking orange and the app wants me to completely start fresh, which was a nightmarish experience to begin with.UPDATE: Second try at rebooting router did the trick. Maybe useful for someone in a similar situation. If at first you don’t succeed…

I have spent several days trying to add 4 speakers to the system.  Upon setting up the first Era 100 the set up takes me through the audio pin, it connects to the local network successfully but then the speakers don’t show up.   We have tried to restore to factory settings, unplugged and re-plugged in, followed all the suggestions online.   When you try to call Sonos support, there is ALWAYS an hour wait.  No one ever answers. The chat option says no representatives are available. When I reset the location it tells me there is representatives available. But then I end up chatting with a Sonos Bot who does not understand the issue and not helping to resolve.  

When playing on a stereo setup, I cannot add a second stereo set as this breaks the stereo pairing of the first set (right channel goes silent)

Why can’t I group speakers anymore?? Since the update when I try to group speakers I get “unable to connect. Try again” this new update has broken so much, can I roll back?

Can you pair an Era 100 and Move 2 and set them to stereo? if so, How.

Since the new Sonos app, life is hell with my Sonos. Cannot get my old speaker connected. Tried everything I think. Tried calling and gave up after 90 minutes.It finds the speaker on my android phone app but then says it's lost connection. I've reset it, I've hard wired it.Anyone have any ideas

Still waiting for the promised RMA Email after several calls and chats.  This is not a good service. Since one week I am in contact with Sonos. 

My Sonos ARC was updated today and since the update the sound cuts out (not small drops, full drop).  The App shows it is receiving a signal and the volume can be raised and lowered.  The problem is nothing is coming out of the speaker.  The TV shows it connected, and the ARC shows a connection.It is using 80.00.05-release+20240510.78d060bNot sure what else to do??? 

Right out of the box, first my Beam Gen 2 was found by the app but it couldn’t connect to my WiFi. Then the app stopped being able to find it at all. I did a factory reset of the Beam.