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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4848 Topics
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PatrickschmidtContributor I
asked in Speakers
Play 5 only works with ethernet cable connected, remainder of system fine

I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  I submitted a diagnostic 251709449

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P
10 months ago
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scapingborgContributor I
posted in Speakers
USB-C to USB-C cable ?

Hello, I’ve recently bought an Era 100 and find it really disappointing that a USB-C to UBC-C connection is not considered as a possible line-in. This would definitely make sense since more and more phones just offer a USB-C connection without a 3,5 jack.

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ratty
10 months ago
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Garf255Contributor II
asked in Speakers
Playbar dropping out

HiI have a Playbar connected to the TV via optical cable and the network via WiFi. The Playbar is 5ft away from the main broadband/WiFi router.I also have a Play:3 that is also connected via WiFi that sits in another room, about 15ft and 2 walls away.I've read some of the other threads about Playbar dropping out and have tried a number of the suggestions from those (that fit my setup) but I'm now getting to a point where I'm thinking of ditching Sonos all together.The Playbar was connected via ethernet and one of the suggestions was to use WiFi which I thought had improved it but the drop outs are back. In the past 30 minutes whilst listening to the radio with the TV off, it's been dropping out every couple of minutes for up to 10 seconds.The Play:3 does not drop out.The TV is a Panasonic and this problem only started within the last 2 months..... same TV, same WiFi, same setup.Unplugging the Playbar power cable, leaving it a couple of minutes, plugging back in seems to resolve it for

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Ken_Griffiths
10 months ago
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Rockym19Trending Lyricist I
posted in Speakers
only sound stereo PCM

hello everyone.I would like to ask you for help. I use kodi streaming services and all my movies play in audio track: stereo PCM. I own a sonos Beam gen 2 + 2x ikea symphonisks. The last movie I saw now, John Wick 4, had audio features: codec atcs a/52b (ac-3, e ac-3); 6 channels; layout 5.1 (side). Could I ask You for advice on how to get my movies to play at least in 5.1 format (when the side speakers are connected)? Thank you very much

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E
10 months ago
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UUmbachContributor I
asked in Speakers
Adding Sonos 5 speakers to existing Sonos system

I currently have a Sonos playbar and sub and want to add a set of Sonos 5 speakers to my system.Do the Sonos 5 need to be connected to my router or will the connect to my existing speakers wireless through the app?

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Airgetlam
10 months ago
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RogercantoContributor I
asked in Speakers
sonos disconnected to apple tv gen 4 hd, after minutes

Hello.  I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( help! 

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Airgetlam
10 months ago
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ledeutschContributor I
posted in Speakers
can't group / play party mode

Every time I try to group speakers or select all to play party mode, nothing happens.  Nothing changes, even when I select a single speaker and them select party mode, it stays with the same speaker and doesn’t add any speakers

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L
10 months ago
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EamonndoContributor I
asked in Speakers
pairing

Is it possible to pair or sync a Sonos Play 1 or 3 to a cable tv system? I live in Ireland. I have Virgin Media. The system does not seem to be able to find my Sonos. 

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Airgetlam
10 months ago
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jag99Contributor I
asked in Speakers
I would like to add two rear wireless speakers to a traditional surround sound wired system. Is this possible?

I have a Yamaha RX 700 Aventage receiver. I would like to use two wireless speakers on the rear surround speakers. Can this be done?

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J
10 months ago
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ScottJCContributor I
asked in Speakers
Wired Play 3 connection problems

Hi all,I have Sonos in 7 rooms around my house, but the one I have most problems with is part of a stereo pair of Play 3s in my Study.The incoming electricity cable travels in the ceiling space directly above it, so I assumed that that was part of the problem, so I wired it back to an access point.Even though it is wired I have to restart it pretty much every day as it loses connection.Any obvious reasons that I may have missed?Thanks in advance.Scott

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Airgetlam
10 months ago
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DanBradley98Contributor I
asked in Speakers
Sonos Play:1 not connecting to new Network

I have two play:1s that were connected to a previous system on a previous WiFi Network, they have now moved and need to connect to a new system on a new network.  I have factory reset them so the LEDs are flashing green but when I go to add the product they do not appear after waiting a considerable amount of time (5 mins)  There is a Sonos Ray already on the system and works fine, all devices are connected using Ethernet cable to a switch and the switch is flashing green so they are all live.  Any suggestions on why they aren’t showing up when I go to add the product? Have tried Resets, Reboots and the sort.. 

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Jamie A
10 months ago
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GarysevernContributor I
posted in Speakers
Era 100’s and Static IP

I have 7 Era 100s now. Originally I had 4 but upgraded the other 3 Sonos One speakers in attempt to resolve my issue. The seven speakers are configured as 3 stereo pairs and a single. My problem is that the system can be ok for days and then a speaker drops out suddenly. It can take hours to get it stable again. I suspect that it’s not a coincidence that the two speakers that drop out are the two furthest away from the router. Anyway, I read that it might help to have the speakers set to Static IP in the router. On inspection of the devices in my BT Hub setup I see that two of my 100s are already setup ‘reserved’ but I cannot change the setting of the other 5. I change the setting from No to YES and Save and when I look again It’s back to No. Cn anyone suggest why two of the 100s have configured themselves differently of the router compared to the other 5? Thanks for any input.   

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G
10 months ago
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francesco_it_83Contributor I
asked in Speakers
symfonisk wifi disconnection

Hi All, followed all topics about, but still having wifi disconnection problems uploade diagnostic with n. 735693583please help me understanding what’s wrong with my couple of bookshelves. Thanks 

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F
10 months ago
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PhiledneyContributor I
posted in Speakers
group audio

What group audio setting is best

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N
10 months ago
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houlamContributor I
asked in Speakers
Charging Cable for Era 300

Hi Everyone,I just set up Era 300 on the Era 300 stand but noticed the charging power cable for Er 300 now has a bit crack on the external rubber material of the cable. I can’t seem to find a cable accessory on Sonos website. Does anyone know where I can buy one?Thanks!

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10 months ago
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JeremyCWContributor I
asked in Speakers
Era 300 Positioning

Hi ThereNew owner of 2x Era 300’s, Arc & Gen 3 Sub.Looking for advice on the positioning of the Era 300’s. As you can see from the photo I’ve temporarily positioned them on small stands so they are behind my listening position. However this is restricting the downward firing speakers and I need to consider long term solution.The bookcase is a hindrance although I could look to move this to the other side of the room and consider wall mounting but that would mean speakers aren’t positioned behind me but to the side.Any advice/suggestions on location, mounting options etc welcome.ThanksJeremy   

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Stanley_4
10 months ago
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Dgs2828Contributor I
posted in Speakers
converting older generation products

I purchased a Move a few months ago. I have 2 Play 3s, a Play 1, 2 Play 5s and a soundbar that I love but am unable to use with the new app ‘upgrade’. When will the compatibility issues be solved?

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Stanley_4
10 months ago
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ForrestChromatic Producer I
asked in Speakers
Sonos speakers lose sync after one speaker power cycles

I have 3 Sonos One’s and a Sonos Move that I use regularly.   Today, I had to move one of my Sonos One speakers which involved unplugging it.   Since that time, they have been out of sync.  That is, the controller on iOS vs MacOS are playing different speakers.  Even after a time, they have not sync’d up and it’s very frustrating (and disappointing).I restarted each Sonos application, that has had no impact, and the Sonos application and firmware is up to date on all.   I power cycled my iOS device (iPhone 15 Pro), no effect.   When I did this, I played my music from iOS, but even restarting the MacOS app shows that nothing is playing.My network is very, very simple.  There’s one /24 LAN, the WIFI router is literally just 10 feet away.This feels like a software bug I’m hitting -- as I would expect the speakers to sync back, however the proprietary Sonos protocol operates.Anyone know what the problem is?   

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Airgetlam
10 months ago
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JMP2024Contributor I
asked in Speakers
Apple TV controlling Sonos groups volume

I currently have a Beam and two One SL speakers for my family room. I just purchased Era 100 speakers. I know Sonos has a limitation for only two surround speakers. I can group two rooms to include all of the speakers, but then the remote can’t control the volume. (Using the Sonos app isn’t practical)  My question is if I can use Apple TV to stream and control the volume?  I’ve seen some threads on this but it didn’t include my specific scenario. Thanks!

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Ken_Griffiths
10 months ago
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ZuberatorContributor I
asked in Speakers
SONOS APP do not stream audio to another room

Hello,I have Sonos Ray connected to the TV by Optical Line and IKEA Symfonisk Picture Speaker in another part of the room. Symfonisk is grouped with Ray as another room. When I turn on the sound on TV, Ray is playing. Then I want to stream this audio to Symfonisk, so I opening a Sonos App, and checkbox the Symfonisk in playing now tab. And nothing happening, despite Sonos App is showing playing animation next to Symfonisk name. If I want to fix it, I have to go to network tab and manually connect SYMFONISK to router once again. When it finish connecting to router it automatically start playing. And I have to do this almost every time. AirPlay is working fine and it streaming to both speakers every time without problems, so i assuming Symfonisk is connected to the router all the time.Thanks for help. Zuberator

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Z
10 months ago
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Howard1Contributor I
posted in Speakers
lost speaker

One speaker stopped working and cannot retrieve despite following instructions 

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Ken_Griffiths
10 months ago
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chriskimberTrending Lyricist I
posted in Speakers
Sonos One being discontinued?

Looks like the Sonos One and One SL are not available on the Sonos.com UK shop. Wondering if this is a sign they are about to be discontinued, or just sold out after Christmas?i’m considering adding another One to make a stereo pair with an older Play 1, which might not be such a good idea if they are going to be discontinued soon…

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D
10 months ago
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HughlmContributor II
asked in Speakers
groups function being amended to sell more speakers!!

so i added an addiotion speaker to my TV set up, as a group as you cnan have trhee surround spreakers,  That taditional speaker was showing as part of te group and working fine, but the audio dropped.  So i chatted with support and they advised a need to power off and on .  i did that and now its gone from the group and the app says you need three rooms now.  A ploy to sell more spreakers  or reduce past functionality.  tey did this with the removal of the ability to play from your tablet memory,  so I bought a NAS, theyen the app for the Nas was withdrawn  and not this.  Someone in Sonos knows how to annoy its customers,  Should I have gone with BOSE!! Any one else had this or has a work around. The group funtion is unavailable on the app so i can reinstate.  I can t see a news release on the system upgrade”

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10 months ago
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AvskedsfestContributor I
asked in Speakers
sonos change spotify songs by itself

My sonos is skipping to next song in the middle of a song. I sit and enjoy music and suddenly it just starting the next song i use sonos and Spotify  any idea what could be causing this?

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S
10 months ago
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VonbContributor I
asked in Speakers
Play1 S2 to S1 downgrade

I need to reset 2 of my Play1 units.These are 'seen' in my Sonos 2app.I have factory reset the units but when the app tries to rewind to S1 it states it cannot find them see pic.I have tried physically connecting via a ethernet cable still with no success 

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Corry P
10 months ago
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