Speakers

Why my music can't play he said Song Not Encoded Correctly.. Let me know how to fix thankyou

Really irritating that it seems only a Sonos line in adapter will work with my new Era 300  (how very Apple!) but absolutely infuriating that they don’t have any in stock and I can’t find them anywhere. How do I get hold of one, please? 

I’m thinking of buying a pair of Sonos Architecture speakers to use outdoors but I’m not comfortable with leaving them in the elements because the grills will eventually rust and the speakers will break down sooner so I plan to disconnect them and bring them in after use. Then I thought why not just spend a few more bucks and buy a pair of Play 5 which I’ll be able to use indoors and bring them outdoors when needed. My only concern with the Play 5 is if it rains while I’m using them outside they could get wet if I’m not able to detach them and bring them in fast enough. Will any amount of water penetration ruin the Play 5 or do they have some level of water resistance. Thanks. 

My System Runs flawlessly when the “Associated Product” is a Wired Sonos Play Bar (Gen 1) wired as part of a 5.1 System.Regularly the “Associated Product” switches to a Play 1 (Gen1) on the Sonosmesh. This causes songs to skip to next track halfway through etc … all the regularly sonos issues. How Can I lock the “Associated Product” to a wired ethernet producted??

It is only cosmetics but still bothers a little :) Why no picture for OneSL when Arc, Sub, 300s are showing a picture - Is it because they are now deemed obsolete? I can see this when I go to Sonos.com > My Account > System

I am building a covered patio.  I want to use the Sonos Five.  Can the Five be wall mounted?  Is it also recommended to be used in this manner?  The overview states it is humanity proof.  The unit will be high up on the wall near the ceiling an not exposed to the elements - just humidity and heat.   Please advise.

Hi Sonos community,Anyone having issues to install the Sonos official wall mount in a plasterboard wall?I drilled and installed a wall plug but the screws included with the kit won’t stop twisting… The Sonos Era 300 haven’t arrived yet but I tested with a similar weight and not feeling very confident as you can see the wall mount coming off a bit from the wall…Any ideas or suggestions?Thanks in advance.

I'm considering upgrade pair of One's to 100's and Sonos should offer this plastic base separately because rest of stand is the same and I would to use them with new speakers. I know that it’s not in their interest but sometimes be OK worth more. 

Hi I've just purchased a symfonisk picture speaker and I would like to play it along with a pair of sonos ones and a mini sub  can this be done and how? 

Is there any possibility to connect sonos ray to samsung freestyle? Moderator note: added titular question to post

I own a sonos Arc.sub gen 3 and 2 era 300’s and im trying to figure out how much power they draw when in use.

On my new ERA 100 the voice services light is so dim as to be useless in a normally lit room. Support tells me this is not a defect. I also noticed that light will get brighter temporarily while I touch and hold the voice services icon. What’s that about?

Hello,How and where do I see which mail address my profile has been created with?Can I change the mail address if I want to?Thank you in advance. 

If I stereo pair a One and a OneSL, will the pair then work as a pair with Google Assistant? Or will only one of the speakers work? Want to hear Spotify in stereo via Google Assistant, but worried it won’t work.

I have a 17 year old Pro-Ject Debut SE which I hooked up to a pair of Fives plus a Sub last year. I was very happy with the sound but recently I've made some upgrades to the turntable. Main one being a much better cartridge - the Ortofon MM Blue. It sounds so much better and really makes the Fives and Sub shine. So well worth doing if you love your vinyl. It easily sounds on a par with hi-res streaming now.  

Will it be possible to use a generic USB-C to Ethernet adapter with the new Era speakers? That’s instead of the $39 Sonos adapter. Cheers! 

Hello!   I am at the end of my trial period for a pair of Era 300s.  In a nut shell I really like them (using Apple Music). BUT I am getting ear fatigue as I think it’s due to the pair competing with each other. And I cannot get the imaging to balance out. What I mean is the only way to experience a center stage for vocals is sitting dead center between the pair, just like old school audiophile days. However, I tend to sit on either end of my living room sofa. I’ve done Trueplay multiple times, as well as place the speakers in different parts of the room. Note, I have high ceilings on half of the living room. And I’ve placed the speakers about 7 feet apart at an angle to the sofa, in order for both speaker to have the same ceiling height (You can see two pictures where I’ve experimented with speaker placement). I’ve spoken with Sonos support several times, and they’ve mainly stated Sonos removed the L/R Balance adjustment on Era 300s because of Spatial Audio. :(  They didn’t offer much

Can i use a pair of Fives instead of Arc for my home theatre set up? Will i then be able to listen to Music in 2.1 & movies in 5.1 when desired?

Hi, appears this is a common one so apologies in advance.The bass has started distorting sometimes on my One, it's not always and not necessarily on high bass music(I mostly listen to Indie/Rock/Alternative so punchy drums and bass guitar) Its been set to 90% max from the day we bought it, to protect it) and always been setup with Trueplay, then bass and treble turned up to 5 & 7 respectively.I’ve done the usual reset and redo true play but it still does it…...is the speaker dead? If there are any Sonos tech people reading, I submitted diagnostics a few minutes after it did it quite bad recently, ref 566694998, if it helps.Thanks in advance, Mark

Can Peloton bike stream through Sonos (wifi) One SL or do i need to hardwire?

I have an existing USB C to RCA adapter and assumed would work with my turntable but line in showing as disconnected? Does that mean it only works with the dedicated Sonos adapter ? 

Thought I'd play some vinyl this evening on my turntable which is hooked up to a pair of Fives. I was playing with the line in level and found I can actually have it set to the lowest - level 1, and still get decent sound volume through the Fives. Is it better to have it set as low as possible or doesn't it really make a difference to the sound quality? What do others have theirs set to? 

my sonos system consists of 2 Roams and a Move all in different rooms of my house. I have a Deco mesh wifi system consisting of my main router and a mesh pod upstairs, they each provide full coverage for my entire home (home size is 3600 sq feet).  My sonos system rarely is always functioning at the same time, one, two or all three speakers are usually not on the network. when i turn them all off, turn them all on, reset the router sonos rarely if ever connects all the speakers. the speakers magically just appear and start working again after an hour or two and them disconnect randomly so i have reset them all and redo the router. it’s very frustrating. i ordered a Sonos blast to see if that will help. If it doesn’t i’m giving up on Sonos and switching to something more reliable for my home stereo. Anyone have any suggestions before I bail on Sonos?  Moderator note: We updated this article in October 2023 with new information below.Please also have a look at this troubleshooting guide

I would like to know if the era 100 IS still really good with a Android système instead of a iOS système?