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canezmd
Contributor II
April 22, 2023
Answered

When will roam battery replacement be offered?

I have about 20 Sonos speakers in my house, so I’m very into the ecosystem… the roam makes me want to never buy another Sonos product. 
 

My roam lasted about a year… just out of warranty… when the battery died. It’s now a paper weight. I refuse to drop another $180 for a product that will last about a year and then it goes in the trash. 
 

This is a widespread, well known issue. It’s unfathomable that Sonos doesn’t offer either a battery replacement service or a discontinued whole unit replacement. 
 

Either offer the service or ripping everyone off by selling the roam. 

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    Grand Maestro
    April 22, 2023

    Have you contacted SONOS support?

    View in thread

    17 replies

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    Grand Maestro
    April 22, 2023

    The industry norm for batteries is approximately 800-1000 full discharge-charge cycles. Has your use been in that range? What are your symptoms of battery failure?

    Sometimes the ROAM charging circuit gets its knickers in a knot. You can reset this by keeping ROAM on its charger for an hour or so, even if it does not indicate that it is charging. Then remove ROAM from the charger then hold the power button for 15 seconds. If your finger slips off the button, restart the 15 second interval. Roam will probably acknowledge the reset. Place ROAM back on the charger and fully charge. 

    Refrain from Factory reset without further consult.

    Make sure that the charger is functional and meets the requirements.

      canezmdAuthor
      Contributor II
      April 22, 2023

      It’s been on its charger for the last 6 months. 
       

      It was only off its charger for 2 trips. About 10 cycles total. 
       

      I did every reset procedure known to man. 
       

      I have multiple ultimate ears booms that are 3-5 years old and they all still work. My Sonos move is the same age and it’s fine too. 
       

      Sonos needs better support for a product with a 1 year warranty that dies frequently right after the 1 year mark. Even Apple offers battery replacement on watches and AirPods and everything else. 

        GuitarSuperstar
        Lead Maestro
        April 22, 2023

        This issue is widespread and well-known? I’ve been using my Roam for about two years. My wife uses it almost every day and it still works great. Am I the exception?

        "Receive with simplicity everything that happens to you." - Rashi
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        Grand Maestro
        April 22, 2023

        Have you contacted SONOS support?

          canezmdAuthor
          Contributor II
          April 22, 2023

          Search up roam battery and look at all the complaints 

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            Grand Maestro
            April 22, 2023

            This is a hospital. Here “everyone” is sick.

              canezmdAuthor
              Contributor II
              April 23, 2023

              Fair. Glad your roam has worked well for you. Nevertheless, many of us have roams that died early. 

                106rallye
                106rallye
                April 23, 2023

                Have you contacted SONOS support?

                This is important advice.

                  soundman60
                  Lyricist I
                  May 1, 2023

                  I experienced the same problem with 2 Roam speakers.   After exhausting all troubleshooting procedures, I decided to take it apart and replaced the battery myself. I found new nickel cadmium battery replacements on Amazon and now both speakers work perfectly.   

                   

                    106rallye
                    106rallye
                    May 1, 2023

                    Good to know, but l’d advise to call Sonos first!

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