Spaces & Setups

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ?    ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

help I am trying to connect my ion vinyl motion air record player built-in Bluetooth to my Sonos play bar how do I do this.    Thanks

Set up the Arc on Friday. Played Atmos on both Netflix and Amazon Prime Video. Saturday morning the Atmos had switched to 5.1. I’m in the UK and thought perhaps it was due to lower bit rates due to Covid-19. Saturday night Atmos was back. Sunday and today, just getting 5.1.   Is anyone else experiencing similar issues or perhaps has an idea why this might be happening? Very frustrating.

Hello, Following the S2 OS annoncement, I’d like to know if mine is GEN1 or GEN2 (the GEN2 seems to be supported not the 1). Thanks for your help. Denis P.S : in the web support UI it has : HardwareVersion 1.16.5.5-2 DspVersion 0.25.3 HwFlags 0x3    

Hi Sonos,   it’s great that you launched the ARC but why limit that with just front height channels? Why can’t you allow us to add rear height channels using ceiling or ONE SLs speakers? It would blow everything else out of the water...plus it will give us true Atmos experience with physical speakers?  

How can I double check that my particular Connect devices are in fact classified as "modern" and will still be supported?  (After all the furore, I was surprised to see on my Sonos account that they are listed as “modern”. Is this actually the case?) Is there anywhere on the Sonos site that states definitively which build / serial numbers make the cut (other than the vague “pre vs post 2015” - I can’t remember exactly when I bought my first Connect)?  Bit nail biting, this move towards obsolescence. Related question... Is this process of discontinuing support for legacy items likely to “creep” (will any devices still supported after May 2020 be subject to another later cut)?  Thanks...

Despite that fact that all my sonos components qualify for S2 status, only the S1 app downloaded. I can’t even see S2 when I search for it. How do I get the appropriate updates? I definitely only have sonos components that qualify.

With the recent release of the S2 OS; I wanted to ask if 7.1 could be available in the future?   I know this question has been asked before, but I don't know if anyone has clarified if this is a software or hardware limitation.

I’ve always enjoyed and got on well with my Sonos equipment, which I would hope as I’ve invested a lot of money in it over the last 6 years. However, more recently, almost every time I use the app, it fails to pick up multiple speakers (I have 7 speakers and 1 Playbar in 5 rooms) until eventually they appear. I’m also a bit fed up with the connection dropping regularly 

Hi, Today Sonos announced the S2 software for their latest speakers. Will the Play:1 and Play:3 speakers be compatible with the S2 release?

I currently have a Play 5 (Gen 1) and just use it to stream music from my Sonos app.  But I would like to connect BOTH a CD player and turntable.  Not sure how to do this. Thanks!

Hi all, I’m new to Sonos Community and just bought the Arc as my first product since it had Atmos support and good reviews. I’m a general noob when it comes to these things.    However I’m not sure how to get Atmos to actually run. My Sonos app shows the audio as just Dolby Digital 5.1 no matter what I do.  It never shows Atmos playing.  I’m running an LG CX and the Sonos ARC over eArc. I have audio set to go through hdmi out(which is the Sonos ARC) and all 4 of the  HDMI’s audio outputs are set to bitstream. My setup is Sonos Arc by itself no Sub or surround speakers.    Was trying to Watch Jack Ryan on Amazon Prime Video via FireTV stick 4k.    The TV show supports ATMOS and so does the fire tv and the prime video app and my LG CX TV even has native Dolby Atmos decoding and supports passthrough. It even shows audio outputting as Atmos on the Prime TV show.     I know that Atmos format itself is a container and streaming services use Dolby digital plus as the track. So my questio

I’m a bit lost on this.  I have a new Sonos Arc. I Have it hooked up to my Samsung tv which has eARC. I have an Apple TV. I am getting Atmos from the Apple TV Netflix and also Dinsey +. However oddly, the my iTunes movies which say they are Atmos are not coming through in Atmos and default to Dolby 5.1. Why would it play the other services from Apple TV with Atmos but not iTunes movies I have bought ?

I can’t believe Sonos has not fixed this yet.EVERY Sonos update I have done in the past year from my Android phone has resulted in all playlists in ‘On This Mobile Device’ to be empty.The music is on my phone. I can play songs and albums fine. Sonos sees the playlists, but all playlists show “No selections are available”.The only fix I have found is to delete the Media Library storage, but then I have to redo all of my notification settings. I am not willing to do that anymore.

Very annoying, when I switch off my television and back on later (even if it's after 20 minutes or so), the volume is set back to 0. Have tried it without the Sonos beam (so only television), but that works correctly.   Any suggestions? Running the latest software.

Very excited about the Sonos Arc, but from the first moment I was so disappointed with the sound from the base! Its plenty punchy but sounds like a old tatty speaker I had in the 90's. I'm gutted and its unlistenable - please say you have a fix soon or its being returned 

Hello! So unfortunately, I’ve got a pretty old TV with an ARC port that tops out at stereo output rather than 5.1 (it’s a Panasonic VT65 plasma). I’m currently using the onboard speakers and I’m interested in getting the Arc and Sub as an upgrade. First off, I’m aware I won’t be getting Atmos with this setup (it’s a good excuse to upgrade my TV in the near future though...) But the onboard speakers just aren’t cutting it at all (especially for movies). My question is whether the Arc will process the frequencies from stereo sources effectively, e.g. will it direct the lower frequencies to the sub and separate the left and right channels in a way that gives me a good audio experience? I suspect it will, as a lot of content out there is stereo only, so I imagine it’s built with that in mind.  My concern though is that it’s going to take the signal, only utilise two drivers in the soundbar, and disregard the sub entirely.  Is the Arc capable of ‘up-converting’ in this way? Many thank

Our Sonos set up: We have nine Sonos units around the house. All are "S1" and all are currently working on ver 10.3 They are controlled by eight android tablets, all running the Sonos App V10.3.  Most tablets are have a "final update available" of Android 6 (none more recent), an odd one or two are still Android 5. ie we cannot update the android versions without replacing the tablets (which is a total waste). Issue Every time Sonos is opened on one the tablets the user gets a "red button" with the suggestion to "update". If someone presses "update" on an android 6 tablet controller will it a) Update to the most recent version COMPATIBLE with android 6 b) Update to Sonos version 11 on the Sonos units, try AND FAIL to update the android tablets, leaving the tablets with less than full control If a) Great If b) Can I disable the "update" option, because the tablet controllers are used by all the household (and a red button can be very tempting to a teenager or his friend) Finally, if we 

Hi I'm thinking of getting a Sonos Arc for my lounge. There are no side walls either side of the TV although we have a 2 meter odd ceiling. Does the arc rely on side walls or does it only bounce sound off of ceilings and the wall behind the sofa? Any guidance appreciated

Hi,   is it possible to use a Play 3 gen 1 and a play 3 gen 2 as either a stereo pair or as surround speakers. Thanks

I cannot seem to get the IR repeater to work.  It's enabled in my app but I'm steadily having to raise my arm with remote to go over the Arc. Am I missing something here. There is only a on or off option in the app.   

When Sonos announced the S2 one of the draws for switching over was the support for Hi Res audio due to “increased audio bandwidth.”  I can’t be the only one who assumed that this additional bandwidth would allow use of Hi Res streaming services, but apparently this is not the case.  The Hi Res  support is for local files only.  Wondering how others are feeling about this.

I have a pair of Gen 1 Play:5s. Can I hook these up to a Port and use them with S2?  

I’m a new Spotify member.  Can I use crossfade when playing to my Sonos speakers?  If not, it’s a pretty useless service for me.

I pre-ordered a Sub gen 3 and it arrived last week (10th June) with the wrong power cable.   Contacted Sonos and new cable shipped which arrived today (15th June)   The new cable doesn’t fit snug in the power outlet and so I cannot power on the sub.   I have emailed support (it’s after 6pm) and have reply saying they will contact me in 7 days.   I am obviously gutted and will contact them again in the morning - anyone else have problems with power cable fitting on the new Sub gen3 or is it just me?