Contributor I

Answered

Sub Gen 3 wrong power cable

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I pre-ordered a Sub gen 3 and it arrived last week (10th June) with the wrong power cable.

Contacted Sonos and new cable shipped which arrived today (15th June)

The new cable doesn’t fit snug in the power outlet and so I cannot power on the sub.

I have emailed support (it’s after 6pm) and have reply saying they will contact me in 7 days.

I am obviously gutted and will contact them again in the morning - anyone else have problems with power cable fitting on the new Sub gen3 or is it just me?

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, if you’ve got a Sub gen3 that shipped with a power cord that has a right angle adapter on it, it’s the wrong cable, that’s the cable for the Sonos One. The support team can help you get the right one if you contact them, they are a bit busy right now. It’s probably fastest over Twitter or Facebook, but you can get all of the contact details here.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

ratty

Does the replacement cable not have a round flange which fits into a recess in the base of the Sub?

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M

Meniscus65Author

Contributor I

Hi,

the original cable I got with the Sub was for a Play 1 - “L” shaped.

Photo of the replacement cable I receieved today https://1drv.ms/u/s!Auiq-sC8kcgpg-kQ7NkvdsnSWZ7NQw?e=XAAkj7

Although this is a “8” cable it doesn’t fit snugly and just drops out when the sub is standing upright and won’t stay in place even when the sub is on its side.

Thank you for your help/interest!

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ratty

I'm unable to access that photo. Just include it in a post.

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M

Meniscus65Author

Contributor I

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ratty

That's the cable for a Gen 2 Sub.

Third time lucky?

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M

Meniscus65Author

Contributor I

Ratty,

Thank you - I thought I was going mad - I have a number of Sonos speakers and never had a problem before, things just worked.

I will try again

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ratty

Teething problems presumably. There have been one or two cases where a Sub Gen 2 cable was included, which is almost understandable, but why they packed a Play:1 cable initially defies belief.

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Lawsonandrew

Contributor I

I pre-ordered a Sub gen 3 and it arrived last week (10th June) with the wrong power cable.

Contacted Sonos and new cable shipped which arrived today (15th June)

The new cable doesn’t fit snug in the power outlet and so I cannot power on the sub.

I have emailed support (it’s after 6pm) and have reply saying they will contact me in 7 days.

I am obviously gutted and will contact them again in the morning - anyone else have problems with power cable fitting on the new Sub gen3 or is it just me?

Mine arrived the same, 90 degree bend in it that just jams up against the angled side of the sub frame. Had to use one of my spare leads to connect properly. A big oversight for a £700 piece of kit!

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nik9669a

Senior Virtuoso

Dear Sonos

Please use the same cable connection style on all of your products.

Many thanks in anticipation…

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M

Meniscus65Author

Contributor I

Bit more digging and I found this….

Sleek Design To Fit Any Room

The Sub (Gen 3) boasts refreshed design features including a flat power cord to avoid cables getting tangled and a round join button for a more ergonomic design. The premium aesthetic and sleek design comes in a choice of gloss black or white finish to suit any room.

If you are looking for a more discreet look, the Sub can be laid flat or even placed beneath a sofa without impacting the performance.

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Sleek Design To Fit Any Room

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