Skip to main content
Geoffa30
Contributor I
June 15, 2020
Question

Intermittent Atmos - Samsung Q90R

Set up the Arc on Friday. Played Atmos on both Netflix and Amazon Prime Video. Saturday morning the Atmos had switched to 5.1. I’m in the UK and thought perhaps it was due to lower bit rates due to Covid-19. Saturday night Atmos was back. Sunday and today, just getting 5.1.

 

Is anyone else experiencing similar issues or perhaps has an idea why this might be happening? Very frustrating.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

34 replies

Show previous replies
ekwok
Prominent Collaborator I
June 19, 2020

Bdubs, I am on the same FW but I get DD+ and Atmos. Q60R

    Bdubs
    Lyricist III
    June 21, 2020

    Factory reset of the TV solved the problem. Now getting ATMOS on native TV apps Netflix and Prime!

      Geoffa30Author
      Contributor I
      June 21, 2020

      Factory reset of the TV solved the problem. Now getting ATMOS on native TV apps Netflix and Prime!


      Thinking about it, we did a factory reset last week too because of the Atmos being intermittent. Glad you’ve got it sorted.

        mpatel181
        Trending Lyricist I
        June 21, 2020

        I just setup Sonos Arc with Apple TV 4K and Samsung Q7D 85” w/ ARC.  Native Netflix and Prime apps from Samsung hub display Dolby Atmos through DD+.  My Sonos app also displays Dolby Atmos.

         

        When streaming through Apple TV, I only get DD 5.1.  Wish apple would come up w/ an update.

         

        If there is a streaming device that has 2 HDMI outputs, one w/ eARC out and 1 regular HDMI output, can  the eARC connect to Sonos Arc and the other HDMI connect to the TV to get lossless Atmos TrueHD?  Will something like this ever work to take advantage of Sonos Arc to output full Dolby Atmos?

        Terms & ConditionsAccessibility statement