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Geoffa30
Contributor I
June 15, 2020
Question

Intermittent Atmos - Samsung Q90R

Set up the Arc on Friday. Played Atmos on both Netflix and Amazon Prime Video. Saturday morning the Atmos had switched to 5.1. I’m in the UK and thought perhaps it was due to lower bit rates due to Covid-19. Saturday night Atmos was back. Sunday and today, just getting 5.1.

 

Is anyone else experiencing similar issues or perhaps has an idea why this might be happening? Very frustrating.

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34 replies

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ekwok
Prominent Collaborator I
June 18, 2020

Bdubs, have you tried changing the setting when the Prime app is on screen?

I have a Q60R so I don’t have the One connect box. 

Bdubs
Lyricist III
June 18, 2020

Yes, I’ve tried changing the setting while watching Netflix and Amazon. 

Geoffa30Author
Contributor I
June 18, 2020

Arc is connected to HDMI 3 of the One Connect. Selected DD+ when connected to Netflix. Also have the Atmos option ticked in sound settings on the TV.

Geoffa30Author
Contributor I
June 18, 2020

geoffa30, Apart from Jack Ryan Season 1, what other contents in Prime are you getting Atmos from?


I also have Season 2 showing as Atmos. Cannot find anything else but it seems there aren’t many Atmos titles on Prime.

david82
david82
Collaborator II
June 18, 2020

I also have Season 2 showing as Atmos. Cannot find anything else but it seems there aren’t many Atmos titles on Prime.

try searching for “Atmos” on both prime and netflix to get a list.

Bdubs
Lyricist III
June 18, 2020

Arc is connected to HDMI 3 of the One Connect. Selected DD+ when connected to Netflix. Also have the Atmos option ticked in sound settings on the TV.


I’ve double checked my connections, tried Amazon and Netflix again.  Still no luck being able to select DD plus on Samsung 65Q90R.

controlav
controlav
Lead Maestro
June 18, 2020

You might want to compare the firmware versions of the TV that works, and the TV that does not.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
raforbes
Enthusiast I
June 19, 2020

Samsung has been promising a Firmware update for the Q900 for a while - The update is suppose to upgrade the ARC to eARC - they did this with the Q90 soundbar. I have recently noticed in the Expert settings of my ‘ QN65Q900RBFXZA’ dolby atmos setting which I do not remember seeing in the past. It says ‘option for 'Dolby Atmos Compatibility' the explanation says 'Set it to On if the audio device connected via HDMI (ARC) port supports Dolby Atmos. The screen the screen may flicker when switching between settings' I can not test this yet as my ARC has not arrived but I can only assume it means the Q900R will support DA. My particular FW version is 1356 and I am in the US.

 

Geoffa30Author
Contributor I
June 19, 2020

You might want to compare the firmware versions of the TV that works, and the TV that does not.

We’re on version 1356.

Bdubs
Lyricist III
June 19, 2020

I’m on version 1356.2 and not getting Dolby Digital plus or Atmos.  Contacted Samsung support and they sent me a link to the manual to troubleshoot. Sheesh. Thanks Samsung.  I read on one of the forums that the 1356 FW update broke Dolby.

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