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Meniscus65
Contributor I
June 15, 2020
Answered

Sub Gen 3 wrong power cable

  • June 15, 2020
  • 15 replies
  • 798 views

I pre-ordered a Sub gen 3 and it arrived last week (10th June) with the wrong power cable.

 

Contacted Sonos and new cable shipped which arrived today (15th June)

 

The new cable doesn’t fit snug in the power outlet and so I cannot power on the sub.

 

I have emailed support (it’s after 6pm) and have reply saying they will contact me in 7 days.

 

I am obviously gutted and will contact them again in the morning - anyone else have problems with power cable fitting on the new Sub gen3 or is it just me?

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    Best answer by Ryan S

    Hi everyone, if you’ve got a Sub gen3 that shipped with a power cord that has a right angle adapter on it, it’s the wrong cable, that’s the cable for the Sonos One. The support team can help you get the right one if you contact them, they are a bit busy right now. It’s probably fastest over Twitter or Facebook, but you can get all of the contact details here.

    15 replies

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    ratty
    ratty
    June 16, 2020

    That’s the one. The figure-8 connector is the same as for a Beam etc, but the cord is flatter and more flexible.

    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    June 16, 2020

    Hi everyone, if you’ve got a Sub gen3 that shipped with a power cord that has a right angle adapter on it, it’s the wrong cable, that’s the cable for the Sonos One. The support team can help you get the right one if you contact them, they are a bit busy right now. It’s probably fastest over Twitter or Facebook, but you can get all of the contact details here.

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      PSmart86
      Trending Lyricist I
      June 18, 2020

      So these are the cables I’ve been shipped. The L cable with the sub and the other as the replacement.  
       

      neither work and still waiting on a replacement. 
       

      disaster

       


       

       

      Ryan S
      Ryan S
      Retired Sonos Staff
      June 18, 2020

      The Sub gen 3 uses the cable with a rounded end like this:

      On a flatter cable like those two. That second one you posted will work fine, it’s the cable from the old Sub and Playbar (and many of our other components). But if you’d like to get the right one, you can reach out to our team and make sure to let them know you have a new Sub Gen 3. 

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      PSmart86
      Trending Lyricist I
      June 18, 2020

      The Sub gen 3 uses the cable with a rounded end like this:

      On a flatter cable like those two. That second one you posted will work fine, it’s the cable from the old Sub and Playbar (and many of our other components). But if you’d like to get the right one, you can reach out to our team and make sure to let them know you have a new Sub Gen 3. 

      Ryan the second option doesn’t work as the flange on it is too wide to fit securely. 
       

      support is sending me another replacement. I just wanted to know what I should have, rather than ‘one that will do’

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