Spaces & Setups

I've been having trouble playing from my phone library. Support suggested playing from our PC. Is there an easy way to edit the play list from the PC library? All I can see to do is check individual songs and then delete them all at once. A slow process to go from 7000 songs plus to 1000-2000 songs. All of my family's music is on the PC, so I don't want certain artists to play.

Hi, (A question I asked Sonos, with their reply. I wonder if anyone else would support this suggestion, thanks). >> My Sonos system is great, but we had a party and some of our friends are on the wifi. A couple of them went onto the Sonos system on their phones and started playing inappropriate tracks and controlling the playlist. Is there a way to disallow them from controlling the Sonos. I.e. possibly require a user password access. Many thanks Kind regards SteveMap. >> This is the response from Sonos Customer Care >> >> Good morning Steve, Thank you for contacting Sonos Customer Care. I am sorry that people were able to access your Sonos system whilst holding a party. We want to try and provide music in the household that is easy for the whole family to access, as this is the case the Sonos system does not have any restrictions to who can access the system. As long as someone is able to connect to the Wi-Fi they will be able to access the system. In this inst

My new set of Play:1's cannot stay syncronized .... (Paired as stereo pair) First of all I posted a comment here at this thread yesterday: https://ask.sonos.com/sonos/topics/speakers-not-synced-in-stereo Secondly: I tried changing the wifi channel (1, 6, and 11), factory reset and rebooting them individually. Nothing works. The Play:1's keep drifting into echoing after about 120 seconds of stereo paired playing. Is there anything I can do apart from all the above that was tried out to get my set of Play:1's to play in proper stereo without echoing i.e. playing syncronized? I would really appreciate a support response to this.  

I have a Beam soundbar and 2 Play 1 speakers. Due to layout restrictions, I don't have the Play 1s set up as surround speakers but as a stereo pair in a seperate room. I have the two rooms grouped so that I get the TVs sound through the Play 1s in stereo as well as the Beam. The problem I have is that when I control the volume of the TV/Beam soundbar with the TVs remote it only changes the volume of the Beam and not the Play 1s as well. I have to use the Sonos app to adjust the Play 1s volume. How do I set the system up so that the Play 1s volume will be adjusted along with the Beam while using the TVs IR remote?

Hi there, I've just bought a third play 1 to add to the two I currently have connected to my Bridge.  For some reason the new component is not connecting to the system when I press the play and vol up buttons as requested.  I'm confused as the other two play1s are working fine.  I have tried connecting using both my Android phone and my Mac, and the result is the same. The new component is definitely within range of the Bridge/router. Any ideas? Hi there, I've just bought a third play 1 to add to the two I currently have connected to my Bridge.  For some reason the new component is not connecting to the system when I press the play and vol up buttons as requested.  I'm confused as the other two play1s are working fine.  I have tried connecting using both my Android phone and my Mac, and the result is the same. The new component is definitely within range of the Bridge/router. Any ideas?

I spent three to four hours on the phone with SONOS trying to solve this to no avail, but managed to finally solve it myself. The symptom: All speakers play SiriusXM simultaneously just fine (I have seven rooms with a 5.1 setup, 2.1 setup, playbar and sub, play 5, and the rest are a single play 1), but if I use Spotify, Tidal, Amazon Music, etc the speakers in different rooms would cut out and come back at random. Even different components in the same room, for instance a rear speaker or sub might drop in my 5.1 room then come back, or a L/R speaker in a stereo set. If I kept the groupings to a minimum, for instance two rooms, things seemed to work okay. Once I got above that, things would go to hell. Also, this is a two story 1400 sqft townhome with a brand new top-of-the-line $400 Netgear router with gigabit internet. I get about 800mbps on my iPhone as far away from the router as I can get in the house. Before this, I was in a one-story 900sqft place and was only using speakers i

I just connected my new Connect Amp to 240 V while the switch was set to 110V (I feel so stupid). I have removed the fuse and ordered a replacement. There is also a yellow disk that is fried which I suspect is a varistor ?. Can anyone confirm this for me and suggest a suitable type as there is nothing written on it. It is yellow and 16mm dia and 3.4 mm thick. It was located in between two large electrolytic caps next to another identical component. Thanks in advance for any ideas

My sonos system gets stuck on one song, regardless of how I select the song to be played. I have tried to play all of the songs from one album (selected down arrow from the top of the list of songs and select "play now" then tried 'play next' when the album did not progress to the next song, the music repeats on that one song I selected to start with (even if it is the first one in the list). This is an issue with the custom music lists I create, it only plays the song it start with, repeatedly, despite choosing to play all of them (15 songs). So, I guess I am stuck this one song at a time. I have read other forums similar to this, with this same long standing issue and it does not appear to have been addressed by Sonos. If anyone has any ideas, I would appreciate it. Thank you

Am I the only one completely underwhelmed by the Beam's sound quality when playing music. TV speech quality good, but for music I don't think it even matches a Play 1.

Just set up my new Beam with my sky q box and tv, using the extension to the the hdmi cable so it fits in the optical port. My tv is a modern Samsung one but does not have arc. Can someone please tell me how to include my Samsung blu-ray player in this setup? At the moment, the only thing I can do is to take the hdmi lead back out of the sky q and put it into the blu Ray player. Surely, there must be a way around this. Any help appreciated

I have two separate systems. Music room (Zone 1)has valve amp servicing turntable and Olive One HDD storage as Source with two wired B&W speakers. TV room (Zone 2) has hometheatre 5.1 amp/receiver servicing TV with 4 wired roof-mounted speakers and sub. Both systems have Bluetooth input into a spare channel currently for music from iPhone. House has wifi Just received Sonos One which stands alone and plays internet music and radio (via Alexa) No other independent wireless speakers. So: how can I connect music room source amplifier to TV room amplifier so music from source plays on all speakers? Or allow iPhone music via Bluetooth or over wifi plays simultaneously over all speakers? And what do I need to add (and to which system) to supply additional wireless speakers I might buy for other area of the house or outside? Don’t need to play different things in different zones.

I have 5 Connect:Amp's in my home. They are excellent, but the tuning of the sound can be even better. I've been waiting patiently for Trueplay to be added as a feature since it was first announced. When will Sonos add it for the Connect:AMP?

Sonos CEO Patrick Spence, I bought my Play 5 because of the wonderful sound that comes out of it. I also bought it knowing at some point I would be buying a 65 inch 4K HDTV and knowing that I have this beautiful sounding speaker it would sound wonderful together. Just finding out today from your Customer Service that I can not hook up my Play 5 to my new TV ruined my holiday. They both (Rep and Supervisor) insisted I have to purchase Sonos other speakers to hook up my new TV with. Here I think I'm already to hear beautiful sound from my TV only to find out that I can't. I wouldn't have bought the Play 5 knowing this. Your website does not explain this. This is not the first time having problems with my Play 5. The first one was to find out I couldn't use Spotify unless I pay for their premium package and then I had trouble after we moved trying to hook up my Play 5 in the new house that you had to send me another one. I was never told what was wrong with my first one. I am a unhappy

The Sony works excellent passing through DD 5.1 I am able to get 5.1 through the the Apple TV 4K, ATT U-VERSE cable box, and the PS4 while video gaming. All peripherals are connected to the TV via HDMI while the Playbar uses optical out I haven’t tried blu-ray movies on the ps4 yet. The Sony is an excellent tv btw. Many feel it has a better picture than any oled because it is a FALD with a native 120-mhz panel. This setup makes SONOS worth it. Turn your surrounds to full volume in the app for music and tv, and you will have a killer surround sound system as part of your multi-room audio system.

Got the remote working with the Playbar but the Samsung screen is still popping up with “Samsung Optical” every time I adjust the volume. Very annoying. Is there a code or something I can do to prevent this?

New Playbase sounds horrid. I purchased this as an Xmas present for my parents and cannot believe something has been made and sold that sounds so bad. Usually I audition anything like this before purchase, but in this case needed to go with reviews and peoples opinion, as have been out of the country lately. Biggest problem is the centre channel sounds as if it is completely recessed back in the box, muffled, far to quiet and there is also some weird phasing going on that is very unpleasant. Not to mention the sibilant treble. Very Very disappointed in something that costs £550! I also got the Play:1's for surround but I have not bothered to unbox them yet. Have tried various sources - both TV, DVD and Tidal, with TruePlay enabled and disabled. They all exhibit the same issues.

I enjoy listing to music and usually use my Apple in ALAC to listen to something. My main stress is that I have always been a huge fan of films and have a large Blu-Ray and starting 4k collection. Something like 600+ BRD's and 4k's just started being released so that number is low. I have been using the Sonos playbar+sub, with the connect amp and two ceiling speakers for my 5.1 in my main room. The biggest problem I have had is when I would like to enjoy a film, I am pretty much screwed for audio since Sonos refuses to man up and decode DTS-HD or anything other than Dolby Digital for 5.1. Yes I can 'dumb it down' to PCM but that is not what I bought the disk for or my top notch Blu-Ray disc player for. I feel that Sonos has looked at film viewing like it was way back when everything was just a silent black & white film with some type of live musical accompaniment happening. Well look where that went! The playbar is primarily used for flat-panel, wide screen, HDTV's that have always

Why do I need to sign into a Sonos account to add a speaker? Sonos speakers disappear regularly then I would just go in an add them again. And now, this PITA has been made worse by making me sign in to add hardware I OWN inside my OWN HOUSE. Explain to me someone why I need to sign in?

I cannot get the sound to play through my Sonos Beam when I connect and use my fire stick. What is the issue or what will I need to get firestick apps to play sound through Sonos bean? I am not using a smart tv so the apps aren’t built in. I connect the firestick. Help

Should we be concerned? I think we should be. Yesterday owners of the Sonos Dock were emailed telling them that from October onwards, with their next software update, that the Dock will no longer be supported and made obsolete and no longer work within the Sonos system. Earlier in the year owners of the CR-100 controller were also told that their controller would no longer be supported and no longer work. Two Sonos products in less than a year have been made obsolete. Let me repeat that, in less than a year 2 Sonos components have been planned by Sonos to be made obsolete. You can understand if the product failed due to its age but a software update planned and intended to make the components obsolete is quite worrying. And where does that leave Sonos owners who were earlier adopters of the technology? And where does that leave all Sonos owners? Yesterday The "Sonos Support Team" tweeted that "Supporting the Dock within the modern Sonos system is no longer sustainable due to the

I can't get into my system because Sonos insist on downloading a download that won't download. We now have a music-free Christmas. I'm buying Bose and writing multiple newspaper articles about your system. Mod edit: Please follow our guidelines when writing a post.

Come on SONOS 7.1 and 7.2 Surround Sound is already years old, 9.1 & 9.2 seen as its update, A SONOS 7.1 system would be very much in demand, loads of questions on here already about producing it, Id buy today if it was available, 7.1 channels with that SUB, awesome, come on SONOS make us even happier,...

I have a amazon fire stick could I play the sound from the tv when using the fire stick through my Sonos Play 1 ?

I'm having problems with sound cutting out when playing blu rays on ps4 .I have a sony tv and connected using hdmi arc

I've been given a Beam for Christmas... Plugged it in to my LG TV and its not working. I've read all the other comments on here..... I am using HDMI ARC etc and have tried everything I can think of or that has been suggested by other forum members. The TV is a 42LA6230-TB which I bought in 2013. Can anyone help? Not the best Christmas morning so far.