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Hi - I just bout a Sonos beam gen 2 but I’m having issues in connecting it with my LG50QNED tv. Basically, when I start the tv set up in the Sonos app and insert the HDMI cable in the HDMI arc port both the Sonos and the tv don’t recognise that the cable is inserted. I’ve tried factory reset, unplug and plug, etc. Is this a common issue?

Is bluetooth an option for Play 1?

I created a big playlist in Sonos from a bunch of Spotify playlists.  We then changed the linked Spotify account and all the songs are now greyed out.  I changed the linked Spotify back to thd original but they are still greyed out.  Any idea how I can get them back?  

Sonos support helped me set up a music library on my desktop and it worked.  When I tried it the next day it didn’t work unless I turned the firewall off.  The settings allow incoming connections for Sonos and File Sharing (SMB).  Automatically allow built in software to receive is also on.  I obviously don’t want to leave the firewall off.  Any ideas please?

Bonjour,Je regarde un pgr tv, puis j’écoute spotify avec l’application Sonos.Quand je quite spotify, je n’ai plus de son tv.Je doit augmenter le son tv avec sa télécommande.Ma configuration Sonos : Beam +sub mini.Tiv : Panasonic, Connectée Hdmi décodeur tv, wifi avec box, routeur fibre optique.Tv  : Hdmi Arc avec BeamMerci pour votre réponse,Cordialement,Guy.R

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past.Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off.All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday.Any one else experiencing this issue or just me?Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen.Tech, can you please take a look and fix this bug asap?

Noise cancellation is barely working when I’m in train or similar noisy place I still hear my surroundings, which is really annoying. In the Sonos app the noise cancellation mode is on  .. can I do sth else or do someone got a similar problem? 

My Sonos Arc voice control function will not control my Samsung QN65Q60CD smart TV. It took an hour of frustration to realize that Sonos phone support was hopelessly lost in the weeds on this problem. And Sonos provides no level 2 support to their customers. My question is whether the Sonos Arc is compatible with my make and model of smart tv mentioned earlier. Has anybody had similar issue? Any help is greatly appreciated. 

I have done like every possible troubleshooting combinations like 10 x each. BTW turning on, off, set up, reset,  resetup, add, remove. readd, create, remove rooms, surrounds, etc, etc!  Seriously. I know my TV works perfectly fine bc I tested it back with my previous Sony soundboard.. Anyone has any other ideas before I painfully declare defeat and make that dreadful call to support service ppl

I just got a pair of Sonos Ace Headphones.  I use a TIBO 3 box switch to connect my CD player, tape deck and record player to my amplifier.Any idea if I can play an LP through the TIBO via Bluetooth to my new headphones ?   Thanks!

Sonos f***ed-up my S1 system. I do not have any post-2020 speakers, just old ones, circa 2016. Overnight (via automatic update?), all of my old Play 1’s (six in total) that were powered on at the time disappeared from the S1 controller. I tried to add them back: no dice. Then I factory reset them and was told that they were no longer s1 compatible and had to install s2 controller and “downgrade” them back to s1. WTF?! So far the downgrade has NOT worked and I’ve been in an endless loop of frustration. I’m a scientist and fairly digital savvy, but not a high-end IT dude. This is effing ridiculous, and SONOS needs to get its programming act together so average users can readily fix this SONOS f***up.And . . . WHY have you shut down all the threads with people posting about this issue? It looks like you’re trying to sweep it under the rug, which is not a good look.PLEASE FIX THIS SO YOUR CUSTOMERS CAN USE YOUR FRIGGIN’ PRODUCTS. 

I have been a SONOS customer for over 10 years since the first SONOS speakers came out.  I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100.  The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify.  I did not experience this slow, start and stop experience on the previous original SONOS app (v1).  I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause.  Nothing else on my WIFI network has this slow experience.  The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1).   I am seeking possible solutions to the slow, start, stop issue that we are experiencing.  

HiJust wondering Why has myTuner Radio app  stopped playing Irish Radio stations i can play all the UK stations bot none of the Irish and i am based in Ireland …..

Hi, I Just bought a Sonos Era product and I thought it would be possible to use it to play music in one room while the same music was playing in amother room via the pair of speakers I always used connected to the central router via an Airport Express. But when I activate one on Apple Music or on the Sonos App, the other gets disconnected.Is there a solution to play music simultaneously in two rooms with a Sonos and a non-Sonos device?Thank you.

Sonos not connecting to tv but can play music on system 

My Music Library (on a remote folder) no longer shows up in the app. It had been available, searchable and working fine for quite some time. It’s still connected as I can play songs from it that are still in a queue. Any easy way to get it to show itself again?

Hello. I currently have full Sonos surround for my tv setup. It have the arc, two era 100’s as the paired surround speaker, and a bass. My main goal is trying to connect my audio-technica Bluetooth record player to my system.   I just bought a roam 2, which is able to connect to my record player. Thinking that I could then connect the whole system once I did that. The issue now is when I select to connect ‘everywhere’ an error pops up every time saying ‘unable to connect, try again later’ Any suggestions to fix this problem? Or another to connect my Bluetooth record player? 

How do I enable Google Voice Control on the ARC Ultra? If it's a regional issue, how can I change the region settings to make it work?

Hi,I just bought a pair of ERA 300 surrounds for my ARC Ultra and Sub Mini.I would like to know if I should angle the speakers or keep them straight ahead. It depends on the room from what I’ve read.The ERA 300 are approximately at the same height as the Sonos floorstands and approximately 3,8 ft from the side walls (measured from the center of the speaker). I use the official Sonos wall mounts and have to keep them where they are placed now. Room dimensions:Room Width 18 ftDepth: 12 ftDistance from floor to ceiling: 8,6 ft Picture taken close to the ARC Ultra and Tv and in the center: 

Symfonisk gen 1 and gen 2 will pair as stereo. Can such a pair be used as surrounds for the Arc Ultra?

I am attempting to connect my ageing Marantz CD player to Sonos Era 100 to play CDs in a simple 2 piece set up. I already have the Sonos Line In adaptor and now need the connecting cable from my 2 RCA outputs on the CD player to the 3.5mm plug on the Line In adaptor.Can anyone confirm I am buying the right cable, such as this ?RCA Aux Cable 3.5mm Jack to 2 RCA Audio Cable Y Splitter Adapter, https://www.ebay.co.uk/itm/387804970731?_skw=2+rca+cable+3.5&itmmeta=01JH40RP6E0Z9KSH47H8X66CGV&hash=item5a4afa3eeb:g:ZIUAAOSw1Zdnfmqt&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKlmjjhkatjIry%2FAMkTfezcZXefczrb4xXMzc4rF%2F4BpSasnSva1vYUuyfe0HwqJSEpxuKP%2BzOJzwLASroVqbi3TpdAIRLMRFLiCj4T2vRToJr2RyRofRf6XRWUA94CGxWwawJARTlOp%2FnhYhb6DW016W%2FXeDbYHE7tDC%2F1ua5FHtH34aALkzfL7i%2FeqVVyuwweFpW49LzSHK84qF4bKW97pnIWMnMDRbZJNsgSEt2WhSbdSs6vi2SRYOHTxU16I1qwyYgHBnug8fNaj%2BNha1LsQ8ZQ3USqDSoOasoI%2BaJ0Bjg%3D%3D%7Ctkp%3ABk9SR6zj4oCJZQOr this ?SOOMFON RCA to 3.5mm Audio Cable Aux 3.5mm to 2RCA Audio

This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. Additionally, here are the steps taken so far:Remove & Reinstall BBC Sounds Skill from Alexa App Remove & Reinstall Global Player Skill from Alexa App Remove & Reinstall Apple Music Skill from Alexa App Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App. Remove and re-link accounts in the above from the Music Sources section of Sonos. Ensure all Sonos devices are up to date.  Reboot respective Sonos Device Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet

I cant connect my sonos connect to my system..I try to reset it ,   my sonos is always searching and it never see it 

My question is this: If the Arc Ultra is 9.1.4 by itself what is the configuration/classification if I’ve added two Era 300’s and a Sub?

I recently bought a Victrola Hi Res Onyx turntable (note: NOT the Stream version), and planned to play records on my Sonos speaker setup using the Bluetooth connection.I have an Era 100, which supports Bluetooth, whereas the rest of my speakers are older generation and do not. I’m able to pair the turntable with the Era 100. Should I then be able to group/daisy-chain the Era 100 with my other speakers so I can listen to my vinyls across my entire system? When I try this the Sonos app shows the speakers are grouped but no sound is coming out of the older generation speakers.Any advice gratefully received.