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I have a customer with (3) Ports and (1) Amp. Over the weekend they had continuous dropouts making listening impossible. No issues since install and no new devices on the network. The last reboot of the Sonos hardware was 175 days ago. I have done the unplug Sonos units and reboot router and reset them to new to the set them back again multiple times with no luck. I also tried just using a single Sonos Port with the other Sonos products disconnected. Hoping someone else has history with this.I suspect a hardware failure because I battled (3) Ports with the same issue. Did the standard rebooting, restoring to new and setting up again multiple times. Typically audio would work from 1 hour to a day without dropouts and then start. Took (2) Ports out and same thing. After multiple trips customer decided to fold when I recommended the Russound Streamer which has been working perfectly for 8 months. His 34 zone system is (4) Russound MCA-88’s and he would not budge on using anything but Sono

Where can I find the wifi signal strength for my Sonos products? I am using the S1 controller and app.

My scenario is this:I have two ERA 300 speakers that I want to use just for listening to music.My living room is approximately 40’ x 22’ I do not want to connect them as a stereo pair should I just make them a group, if so will Dolby Atmos still work as well.

My ERA 100 I have to turn the colume level almost all the way up just to have it a little louder when I have people over. It seems like at the highest level you would really be blown away but you are not. Is something wrong? I have and LG Smart TV

When i open sonos on ipad pro, it no longer plays a sound. The bouncing symbol if playing by each room still goes. 

The sonos app stopped the night between saturday and sunday! Did you roll out another unsuccessful update? Your telephone support hopes that a new update will be realeased tonight? 

I have the Sonos Arc Ultra, Sub 2nd Gen, x2 Era 100 speakers, and Sonos Ace Headphones. App is on Google Pixel 9 XL App Version: 80.11.35-release+20241030.5ee5370When I go to the settings, open the settings, click the “add speaker or component”  i get the prompt to update the app. I click to install and i am taken to a google chrome page to download a BETA version. Could not add products using the newest Android app.  Can’t add my Sonos Ace headphones to the app to use with my phone. Only way to use the headphones is via a USB C cable. I also have an iPad Pro with m1.App Version: 80.11.51When I go to the settings, open the settings, click the “add speaker or component”  i get the prompt to update the app. I click to install and i am taken to a google chrome page to download a BETA version via Test Flight. I was able to download and set system up using my iPad and test flight Beta Sonos app. 

Unable to connect message and I can't add a move 2 speaker, The other speakers are connected, It's probably something in the version update

I’ve just updated to Apple tvOS18 and now my 5.1 movies are only outputting on my Sonos Arc in Stereo PCM. Atmos movies are still playing in Atmos. Is this a bug with the new software?

I recently updated the Sonos App to 80.07.03 and now it doesn’t open. I click the App Icon and it crashes immediately. I’ve restarted my iPad and it still doesn’t work.  Using iPad 10th gen, IOS 17.5.1 (21F90) I’ve recorded a video of it. I’d love to be able to actually listen to my music without worrying what problems I’m going to encounter each time!! Deadset this app and brand have gone down the toilet. Nothing but problems. Nothing is ever simple or works. No reliability. Incredibly frustrating. 

HiLike a lot of other people I have has problems with the music library loading within the Sonos App following the upgrade earlier this year. I run Apple hardware and all my music collection appears in the Apple Music app correctly but when I link to the folder from the Sonos App only about 7% of my collection is showing. Both Apple and Sonos Support have not been able to help me cheers Steve 

I received my new Arc Ultra today and I was looking forward to switching from Arc to Arc Ultra. But after one hour of fruitless attempts I gave up. Yes, I have a brand new Ultra sitting in its package in my living room and for the life of me I couldn’t get it to work with my setup (Sub3, 2 x Era 300 surround speakers). The current system works flawlessly, is connected to my wifi and works fine. The moment I try to hook up the Ultra I’m unable to get it to work with my current wifi. The network pops up sometimes, most of the times none of my wifi connections can be seen. Consequently, the Ultra winks out and the usual suggestions for repairing the wifi pop up. Since my wifi works flawlessly with my Arc I see the problem more on the side of the Ultra. After having gone through the same hassles with the Ace and the ongoing problems with the app, I was hoping that the installation this time round should be a straightforward five minute job. Well, the speaker is back in its package. I’ll gi

I have a arc/sub and 2x play 1s.when I record programmes or watch something that can watch from the start-if I pause or fast forward sound is lost. If I turn the tv off and on quickly-sound is back…any ideas on what I would need to change?it’s a Sony a8 tvlatest virgin box. All good cables and no play stations etc attachedthanks!

Hello, I sold my Sonos Gen1 to buy the Gen2. I have two PlayOne surround. Since I made the generation change, I no longer see my two PlayOne. No more way to configure them. Is it normal or do you force me to have to buy two Era 100? Too bad, until now I was very happy with Sonos. I also have a One with a microphone. As much as I look at the Bluesound side as I have a Node... 

One of the things that I’ve grown to love over recent years is the way I can discover and listen to podcasts. I use 2 main podcast aggregators to listen to podcasts - Firstly Pocket Casts and secondly BBC Sounds since some podcasts I cannot find on Pocket Casts (I’d rather only use 1 app for this). So one of the great things about the Sonos podcast integration was the ease of seeing which was the next unplayed (or partially played) episode and play the next one or complete an unfinished episode. Unfortunately this has been broken since the major app update. As you can see from the two screenshots below. The first shows a podcast and it’s episodes - The May 24 one has been played and the next has not - but you cannot tell. On the BBC Sounds screenshot the second episode bookmarked has been played but again you cannot tell.Also I find if I manually check via the Pocket Casts app the next unplayed episode and then play it by finding it in the Sonos API for Pocket Casts it plays that episo

Other than turn off the surround speakers, how to stop surround speakers from fluttering when playing music from the phone app with ARC Ultra and Era 300 Surround speakers? I know this question has been ask before, but I have not found a good solution.

My Arc is connected to a Philips TV and has been working flawlessly until about a week ago. Since then, there is no sound when i turn on the TV (no settings changed on the TV). I have to disconnect the HDMI cable and then plug it back in to get sound. Anyone has an idea what could be wrong? Was there a recent firmware update? 

Hi guys just got my arc ultra and I have a mesh network ASUS with a 2ghz and 5ghz band. The arc connected to my 2ghz connection for setup but I can't get it to connect to the 5ghz band (even when moving the arc right next to the main modem). It just does the connection steps then errors out. I thought the new arc ultra is able to utilise the 5ghz band. Thanks for the help EDIT: Should also mention the system is setup with a Gen1 Sub (which can only use the 2ghz band). Is this the main issue where both need to be able to use the 5ghz band?

I bought a Sonos era 300 from UK on May 2023. I am using the speaker in India which has suddenly run into an issue. Can I get the product replaced in India if it’s still under warranty?

Hi there, I recently got the Beam gen 2 and like it very much. I have an older TV, so it connects via the optical line in. Works well and sounds good.I’m trying to figure out if there’s any way I can use my Bose 321 subwoofer with the Beam (see image of Bose AV cable). Thank you! 

Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

why is it i am unable to connect my devices i have 14 iproducts all app upto date no change in wifi ive rebooted wifi hard reboot all devices managed to get move connected then beam then went back on the app and another devive appeared tgat had been off for 2 days then nothing in yhe app very weird 

I can't get my Telus remote programmed to control the volume or mute on my soundbar. The tech tried a few programming codes with no luck. is anyone aware of more codes to try. 885 didn't  work. Thanks 

When I check my Netgear router it shows that I have one (or sometimes more) ZonePlayer ZP100 connected as wired devices.  It also shows: two Sonos-One, a SonosZP Sub, a SonosZP Play:1, a SonosZP Entertainment (the devices on this list change often)I do not and never have owned a ZonePlayer device.In my configuration, I have an ethernet wire connecting to a Sonos One and everything else is connected to it via SonosNet.  The full set is:5 - Play:11 - Sub1 - Play:5 with connected Sub3 - Sonos One  (one of them wired)1 - Play:3My question is, why does my router show ZonePlayer(s)? (and why does the list of things fluctuate)

I still have very erratic control over the pause and volume of the Sonos system via the apps.  Bizarrely, some guy in Romania made a product called SonoPhone which reliably plays/pauses the system. I bought it, but I can’t believe that this functionality still doesn’t work.  I have just reserved IPs for all my Sonos devices on my Eero network. Are there other steps I can take to work around this bug in the Sonos-provided app?