What service were you trying to use?

Have you tried another service to see if the same thing happens,

have you tried re booting your router/network?

If you have other speakers, do they have the same issue? If they do, it’s your network,. If they don’t, I suggest calling Sonos support.

Check the software versions and make sure it is on the same ones the rest of your system are, under Settings About.

If not force an update check and then update it.

The Factory Resets are often counter-productive as they erase information Sonos could see in a diagnostic and rarely provide more than a short term masking of the underlying problem.

Thank you Stanley

i appreciate your reply.  I can’t see the way to Settings, then about.  Forgive my lack of technical nous.  Please can you guide me?

thank you again

Mike

Dear Stanley

I have managed to resolve it via system update, thank you for your help and genius

Kind regards

Mike

I’ll put this here for the next person that can’t find it in the new and improved(?) App.  :-)

Tap the little Gear icon in the top-right of the Controller App’s screen.

That gets you to System Settings.

Tap the Manage label, then About Your System.

Scroll down past the App info to Sonos System Information.

The version number you are looking for is something like 82.3-6?????

Glad you are back working!

Thank you Stanley

you’r e a good man

kind regards 

Mike

Thanks Pools

I appreciate your help.

I’ve managed to resolve it with Stanley’s help.  I tried all you suggested but it was a forced system update which worked and brought all of my speakers into line.

It’s all working perfectly now.  Thanks again

Mike