Answered

I've had problems in the past when I couldn't reset my CR200. I've tried pulling the battery, and still the CR200 won't charge in its cradle - the orange light lights up, but doesn't blink, the controller doesn't turn on, and the controller seemingly doesn't charge. I've had this happen in the past, and tech help by phone provided a specific keystroke pattern with the buttons to reset it or start it up. Can someone please let me know that sequence please? Thanks.

Every time after I log into the community forum, and I select a posting (which shows replies) I can never see the replies to the posted message, I can only see the original posted message. What am a I missing and how can I fix this? The replies are so important IMHO.

The Sonos One works well with Amazon Prime music and I can ask Alexa to play Playlists on my bedroom Sonos; however it will not play any songs that I have uploaded to 'My Music' on Amazon. The Sonos help says "Access the music that you own, directly from your Sonos system" however how can I do this via Alexa?

Hi, I have already looked at a few threads but am still confused. I have two Play 1’s (the original ones). I want to get Alexa working through them, what is the best way. Do I need to upgrade to the new Play ones or just buy something like the Echo dot which is much cheaper.

Alexa keeps looping the error messages that I need to link m speakers to my email. When I go to my Sonos account it says my sonos system is registered to my email. All my speakers are listed under my "Products". Help?

I have an MJ acoustics pro 50 MK2 sub. I was planning on conecting this to my connect amp via a high level neutrik cable rather than the sub out socket on the amp. Can this be done and will I need to connect all 3 leads or just two ( not the black ground) as it’s a digital amp ? The sales guy at MJ has told me I can’t use the high level lead only the sub out, I don’t believe he is correct based in some other articles I’ve read? My reason for connection via the speaker terminals as opposed to the sub out connection is that I believe a lower cross over frequency will be achieved and that the bass. Will still go to my floor standers - is this all correct?

So I updated Sonos app then setup alexa and Sonos. All devices are recognized. Have playback with 2 speakers, and 2 plays in different rooms. Playback works great. When I give command to other rooms. Alexa tells me that the device does not support the command. Did I miss an update for the speakers? If so where?

So I have had a sonos playbar for a few years and suddenly today it stopped working. So it stopped playing sound that comes from the cable box for live tv. Any Ideas?

I just purchased the sub... already have a connected playbar with LG Oled 65b6p. The sub connected, the sound test ran and seemed everything was all good. Afterward, zero sound is coming out of it no matter what I'm watching. Sound settings are set to Audio Out: Optical/HDMI ARC: Auto (which picks up Dolby digital automatically). Help! How do I get this $700 sub working with the tv!?

I have been going back and forth with Sonos Support for over a month on getting my rebate coupon for my three CR-100s and it essentially is me saying "I didn't get it." and them saying "Check your e-mail again." With a short interlude of "I'm going to be out of the office and I'll have someone else tell you to check your e-mail again until I return." to liven things up. I resubmitted my data via the web form as well as providing it directly to the support person via e-mail but still no coupon. I get my other mail from Sonos with no problem but just in case I provided alternate e-mail addresses to try. That suggested option got no response from Sonos. I finally broke down and called support and spent 15 minutes on hold. While there is a call-back option it is very hard to activate, I don't know if the LOUD blaring hold music that makes you hold the phone well away from your ear overwhelming my key press or if the time window that the key press will be accepted is very small

Hi, I have sonos throughout my flat - so not that large an area really. I have two players at separate ends of the flat hard wired. I've started to get an increasing problem of players dropping in and out or coming to multi play late. Help appreciated. Diagnostic test done during drop outs: 363246129

I have been a member of the community for many years but had to re-register when I lost access to an email account. The registration page asks you to tick the Sonos products you have from a list, but does not include any Zone or controller products e.g. ZP100, ZP90, Zonebridge, CR100 etc.. Why is this? Is this an indication that Sonos is going to continue the trend it started with the CR100 and spike all of these products such that they no longer work? I cannot think of any other explanation and it would certainly be in character to try to force earlier customers to purchase new hardware.

Is it possible for me to instruct Alexa to play music to my multiple sonos speakers throughout my home. For example, am I able to instruct alexa to "play music everywhere" and the music comes out of all my sonos speakers?

I have a basic 24 inch Samsung TV connected to our Sky Q mini box in the bedroom - is there a way to produce the sound from this through a Sonos Play 1 which is also in the bedroom?

Hi. I have an unopened Echo Dot and was wondering if Alexa can control my Apple Music like my iPhone app can to my Sonos Connect that is hooked up to my 2 channel system in the basement? I do not have Spotify and also live in Canada so streaming services are limited. Will it work to play my own music at least? Mostly wondering if this is even useful to setup and tinker with :)

I have a play bar, sub and a play 3. I am interested in using Alexa. Do I need to purchase anything else?

ok so I have a playbar and i have a tanoy subwoofer. this one http://www.superfi.co.uk/p-3875-discontinued-tannoy-sfx-subwoofer-black.aspx what do i need to do to connect this subwoofer with the playbar?

Just purchased Sonos One and Alexa working well. However can I control my firestick with Alexa built into Sonos One? If not, why not?

I've read somewhere that it's possible to upgrade the software on existing Play:1 speakers to add the Alexa functionality. How can i make this happen?

Is the Sonos Skill available now? Can't seem to find it but with all the how to's and comments it sounds like it should be.

Searching the App store, there shows but the option for an iPhone or iPad, but not an iMac? The version on my iMac stopped working, so I was advised to remove it and start again.

My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon

I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store. How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.

I have deselected App refresh and 'Automatically check for updates' from Sonos controllers but I still have a menu item called 'Update Now' prominently displayed in the apps. I have tried restarting the apps but it still appears. How do I remove it? I am worried that I may accidentally update the system. Thanks

I frequently find that the spotify app within Sonos not only does not refresh my own playlists, but now I'm finding it's not even loading all of the results on Spotify's own server. For example, search for "Taylor Swift" Her new album Red is available within Spotify, but if you search Spotify within Sonos, it is nowhere to be found.