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Get help with your Sonos Roam, and Sonos Move

  • 1,682 Topics
  • 8,213 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1682 Topics
S
SteerpikeTrending Lyricist I
asked in Portable speakers
Roam stops working and disappears from app

Roam stops working, assistant says can’t connect to wifi, Roam not visible in Android app.In Windows desktop app Roam is visible and works normally, check for update and desktop app reports that an update is required, Roam is updated, after update Roam appears in Android app.This has happened on a number of occasions, I wonder why?

4355
Corry P
1 year ago
Mathys29000
Mathys29000Contributor I
asked in Portable speakers
Sonos Roam qui s’éteint inopinément

Bonjour !!  J’ai un souci depuis 2-3 jours avec ma Roam, en effet elle s’éteint souvent en pleine lecture multimédia depuis AirPlay (Apple Music, Netflix). Mon réseau est fibré, et il n’y a jamais d’objet venant interférer entre mon iPhone 13 Pro Max/iPad Pro et la Roam. J’aurais souhaité une solution à mon problème.  Merci d’avance !! Moderator edit:Google Translate-Good morning !! I have had a problem for 2-3 days with my Roam, in fact it often turns off while playing multimedia from AirPlay (Apple Music, Netflix). My network is fiber, and there is never any object interfering between my iPhone 13 Pro Max/iPad Pro and the Roam. I would like a solution to my problem. Thanks in advance !!

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Corry P
1 year ago
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Justin ClarkContributor I
asked in Portable speakers
Amazon music goes silent when playing on my roam

I can be playing an album through Amazon Music on my Roam when it suddenly goes silent.  I can see that the song still plays on the roam as time moves.  I have tried switching off and on again but it doesn’t work.However, there is no issue if I go to a myTuner radio station or a Pocket Casts podcast.  I can then go back to Amazon Music later and it plays fine.  I can’t see any correlation between the album being in HD or UHD.

17610
Corry P
1 year ago
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Anonymous
asked in Portable speakers
Roam turns off with epson projector

I have the Sonos Roam. I have it connected to my epson projector through Bluetooth for sound. is there a way to stop the Sonos from automatically turning off when I turn the projector off. it turns off with projector but won't turn on when the projector turns on. Is there a way to stop it from turning off or is there a way to get it to turn on when the projector turns on. I use Navida shield as my tv source. Thank you

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Corry P
1 year ago
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benjamincgContributor I
asked in Portable speakers
Sonos Roam - won’t power on

I have 2 Sonos Roam for use in both my home system and while traveling. I’m now on vacation and brought both Roam’s with me - in the home system they were working no problem. But now in my vacation location they refuse to power on. They’ve been charged overnight, during which time an orange LED appears at the base of the Roam. However that’s it. I’ve tried powering on normally, doing a hard reset etc but nothing seems to work. They’re both completely dead. The only function they seem to have is the orange LED when charging.  Basically extremely frustrated and hoping I can find some answers here! 

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1 year ago
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MarschnerContributor I
asked in Portable speakers
Roam or Roam SL regarding battery usage

HiI am about to buy a Roam or Roam SL but have read about severe battery drainage on the Roam with microphone. These posts are 2 years old.It will be used primarily outside (I don´t know if Automatic Trueplay only works within walls)  and Google Assistant will not be used.Will the Roam drain battery quicker than the SL with the microphone turned off?

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1 year ago
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SailinginContributor I
asked in Portable speakers
sonos roam incompatible with other sonos products

I’m beyond frustrated with Sonos. High quality, expensive hardware with some of the worst software. Bought a new Sonos Roam, took hours to set up, had to download the new app. Now the rest of the system doesn’t work.has to set up two networks. Sonos 5 now will not even power up and roam can’t be grouped. So I have an expensive mobile speaker that only works off broadband, must have internet and doesn’t group with my other products! 🤬 which clown came up with this corporate strategy. Next job marketing manager for Budweiser. 

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Corry P
1 year ago
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KazariaAvid Contributor II
asked in Portable speakers
can you connect the nintendo switch to the move

Hiwhen I try to pair my switch to the move via Bluetooth I get an error message. The device is found but the connection is denied each time. I read on reddit other users having the same issue. Do you confirm that ? Does anyone have a solution for this?

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K
1 year ago
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Romu 76Contributor I
asked in Portable speakers
connexion SONOS ROAM SL

bonjour,je dispose d’un système Sonos de 1ère génération éligible à S1 et pas S2.Je souhaite créer un nouveau système Sonos distinct pour paramétrer une enceinte Sonos Roam SL. Elle fonctionne sur S2 uniquement. Comment faire coéxister 2 systèmes (S1 et S2 sur des enceintes différentes)? A date, je ne parviens pas à paramétrer la Sonos Roam SL.Merci

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1 year ago
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CryptanosaurusContributor I
asked in Portable speakers
sonos move not showing up on app!!

I am trying to set up a Sonos move for the first time. It shows a message saying "Sonos move is connected to wifi but may not show up in the system tab. If so press and hold the power button for 5 seconds then turn on again and continue setup from the systems tab."However nothing shows!! I have reinstalled the app and reset to factory settings multiple times and cannot think of anything else. 

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C
1 year ago
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Jesusfreak2Contributor I
posted in Portable speakers
Problems everytime I try to connect Sonos Move

I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.

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Ken_Griffiths
1 year ago
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gabxyzAvid Contributor I
asked in Portable speakers
Sonos Roam Continuously Disconnects from System

Hello, I have several Sonos speakers throughout the house including a Sonos Move and Sonos Roam. For some reason the Sonos Roam continually disconnects from the System. I can add it back by resetting the Roam but since this happens every couple of days I am assuming there is something wrong. Is this a known issue?  I have a very strong Network and have no other issues with Sonos products (including the Move). Thanks. 

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Corry P
1 year ago
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laurendubinskyContributor I
asked in Portable speakers
How to keep Roam connected?

I set up my Roam via my Sonos system + home wifi but I am a landscaper and toss it in my bag daily and I would say one out of every 10 days it actually works. It is a NIGHTMARE product.Has anyone figured out how to keep it paired to your iphone? I usually can’t re-pair it unless I’m on the homeowners wifi, and even then it sometimes doesn’t work. I also shouldn’t be asking strangers for wifi passwords to play music for our team. It’s insane. Often when it’s paired and playing, it will just drop suddenly and not reconnect for the rest of the day - and no it’s not dead.  Anyway, I’ve learned that I have to re-pair it to my phone in the AM before I leave for work EVERY MORNING and carry it into gas stations, nurseries, etc (keep it on my person essentially) in order for it to not disconnect because if it loses the pairing, we don’t have music for the whole day.☠️  

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Sotiris C.
1 year ago
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FancyDryBonesContributor I
posted in Portable speakers
Why I despise my Roam: (1) connectivity, (2) simplicity

TL;DR - Roam is arguably the infuriating portable or bluetooth speaker I’ve used. 10/10 regret this purchase. Context:Had a home-wide Sonos setup (arc + surrounds + sub) + (2x fives + sub) + (2x ones) + (move to bring to the backyard / on trips where space isn’t a premium) before buying my Roam - so am very familiar with the ecosystem Also have some Nests dotted around for voice control - again, very familiar with the wireless sound ecosystem Needed to replace our ultra-portable bluetooth speaker (use cases where the Move is too cumbersome such as quick trips to the park or trips where flying is involved) Purchased a Roam, charging pad, and case; set it up in a room that didn’t have a One/SL to be used on wireless mode but also available for bluetooth portability; works fine in wireless mode.Challenges:Immediately out of the box it didn’t work and needed to be replaced. Connectivity - regularly have connectivity issues when switching from wireless to bluetooth. The single power / mode

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1 year ago
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waybarriosContributor I
asked in Portable speakers
Sonos Move randomly turns off?

I own a Sonos Move and have noticed that it powers off exclusively during playback, despite being connected to a charger, leading me to believe that the issue isn't related to the battery. After consulting customer service, they suggested that it may be due to interference, but the device continues to power off on its own. Can you offer any suggestions on resolving this issue?

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Ken_Griffiths
1 year ago
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Kinokame81Contributor I
asked in Portable speakers
Sonos Roam not turning on

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons, and it is not appearing to connect via Bluetooth or WiFi. At the moment it’s essentially an expensive paper weight, any idea what is wrong with it?

2961
Corry P
1 year ago
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Steve MacContributor I
asked in Portable speakers
new Sonos Roam will not reconnect to system

New Roam arrived yesterday. I followed the set up system (+ new product) - went very smoothly.left the unit on charge overnight.opened the app (yes fully updated) and showed roam as not connected.followed the steps, no success. Move was playing with no issues, wifi working with no issues. Reset the modem/router. absolutely no difference. Roam will not connect. what can be done? (Tried your chat bot and that was useless, hence coming here)

5684
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1 year ago
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MrSkaneContributor I
asked in Portable speakers
Max volume of Move differs from time to time.

If i play on max volume on my Move sometimes its like 80% of the volume. But then after a while it will just add the 20% out of nowhere and then later it can diss appear again. Can anyone explain this and know a fix for it?

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Corry P
1 year ago
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BorraContributor I
posted in Portable speakers
Sound alert when battery low Sonos Roam

Hello,Is there a way to set a sound alert when battery is low on Sonos Roam?I know there is an orange light that is visible when battery is low but i will prefer to have an audible alert as well.If there is none, do you think this is something worth asking Sonos about? Thanks,Radu B.

1774
Corry P
1 year ago
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FanouContributor I
asked in Portable speakers
sonos roam apparait eteint

Ma sonos roam ne fonctionne plus en wifi.elle apparait eteinte lorsque je lance mon systeme.pourtant le voyant est blanc fixe. que puis-je faire pour qu’elle se connecte à mon système des que je l’allume?merci

1550
Jamie A
1 year ago
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KBTBContributor I
asked in Portable speakers
Move not charging or turning on

Hi everyone, I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).To try and diagnose where the problem is, does anyone know:Can the Move operate without the battery if it’s plugged into power? Can I run diagnostics over the USB port? Is there a way to check the battery level (including with a multi meter)?I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem. Thanks in advance

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Corry P
1 year ago
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bspatroneContributor I
asked in Portable speakers
If I hook up a boost to my system will my Roam still play in sync with the other speakers

As noted I would like to hook up a Boost to handle my existing speakers 10 all in but also have a Roam.  I know that the Roam is not compatible with Boost but will it still run off my wifi and sync with them when in everywhere mode?

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Stanley_4
1 year ago
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SJBFinlandContributor I
asked in Portable speakers
Sonos move only blinks white

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

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Ken_Griffiths
1 year ago
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ShalContributor I
asked in Portable speakers
Sonos move and S1

Just a quick check if the Move is still compatible with S1, reading the general table, it should be, but based on the Q&A of the product, it shouldn’t… Is it a new version which is not compatible with S1 anymore and the table is not up to date or it is just a mistake in the Q&A?Thx! 

19544
Corry P
1 year ago
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Barry_17Contributor I
asked in Portable speakers
2 x Pairs Move's keep dropping

I have 2 x Moves paired in the kitchen, and just recently they have started to drop/disappear from my system. If i power them off and back on they eventually come back online after approx. 5 mins. On the app, when I look at System, there is a warning saying, “Kitchen not configured”. These have worked perfectly up till now, and I’ve had no change to Wi-Fi set up. Any ideas ? TIA 

621
Corry P
1 year ago
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