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Get help with your Sonos Roam, and Sonos Move

  • 1,716 Topics
  • 8,327 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1716 Topics
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LeginnamenotsContributor I
posted in Portable speakers
Move won't switch on.

My Move won’t switch on. It is sitting on its charging base OK, but when I turn the power on and off the orange light on the front comes on then fades out. Any ideas what the issue is ? Thanks in advance.

552
K
1 year ago
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hoorayhamContributor I
asked in Portable speakers
Error 1013 when setting up Roam

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

772
Airgetlam
1 year ago
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PatNacContributor I
posted in Portable speakers
Can the Move eventually be stereo paired in bluetooth?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

992
K
1 year ago
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DJM2Contributor I
posted in Portable speakers
portable speakers

Can I use two Roams from my phone for a stereo experience?

223
Airgetlam
1 year ago
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garethv1Contributor I
asked in Portable speakers
how do you Connect Sonos Roam with Pro-ject T1 SB and 1Mii

HI,  I have purchased a Pro-ject T1SB to add to my sonos system. I should have brought the BT version with Bluetooth built in. I then purchased a 1Mii ML201 bluetooth transmitter to connnect between the turntable and roam. I have set up the roam for WiFi to allow me to add the rest of my sonos set up. My question is that I can’t get the Ml201 to connect with Roam Bluetooth. Has anyone managed to do this and if so how?  Many thanks in advance. Gareth

2181
Jamie A
1 year ago
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casAltaCollaborator I
posted in Portable speakers
sonos roam quit working

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

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C
1 year ago
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PatuliContributor I
asked in Portable speakers
Problem registering Sonos Move to my Sonos account

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

18972
P
1 year ago
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Dave444Contributor I
asked in Portable speakers
Considering the Sonos Move

Hello:  I currently have two Play 1s hooked up in stereo pair using the Sonos S2 app on wifi.  I’m considering purchasing the Sonos Move and I have 3 questions.  Can I add the Move to the same Play 1 group I have in the app? Can I also set it up as a seperate speaker (by itself)?    When at home, I plan on using the Move in a different room in the house than where I have the Play 1 pair.  Can I just leave in on the charger all the time so not to cycle the battery?  When I take it with me away from the house I can just take it off the charging base and using in on bluetooth from the phone. Thanks!Dave in Florida        

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buzz
1 year ago
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DoylesAvid Contributor I
asked in Portable speakers
Move and Roam not appearing in Sonos App

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated 

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D
1 year ago
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JulygibeContributor I
asked in Portable speakers
How to get Voice control on Sonos Five

Does it work to use Sonos Move to voice control a stereo pair of Sonos Five? It works well, even when the Sonos Move is not playing music?    

971
UKMedia
1 year ago
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Roland75Contributor I
asked in Portable speakers
Sonos Roam sound dropping with Apple Music

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

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M
1 year ago
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chadmac81Contributor II
asked in Portable speakers
new Sonos Roam sounds muffled

Hey there,  I bought a New Open Box Sonos Roam from Best Buy and it sounds like it’s playing with a pillow over it. Very muffled sounds. Any idea what could be wrong?  So far I’ve only tried it on Bluetooth 

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Airgetlam
1 year ago
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michal.m.kowalskiContributor I
posted in Portable speakers
Sonos and soundburger AT-SB2022

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

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1 year ago
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OzissContributor I
asked in Portable speakers
using Sonos 1SL & Roam SL together?

Hi and thanks I’m advance for any assistance.  I have a Sonos 1SL and want the new Dual SL to use as a second speaker. Will that work please? thanks in advance. 

24904
O
1 year ago
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StussContributor I
asked in Portable speakers
Roam connection

Can not group Sonos roam with my Sonos 1’s

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106rallye
1 year ago
Mister_Kaplan
Mister_KaplanContributor I
asked in Portable speakers
Sonos Move cannot be connected from Spotify when it's on the charging station

I play something on Spotify, then I want to listen that on my Sonos Move which is on its charging station. To do that I click On Spotify App > Select device > Sonos.The issue is that sometimes (not always) Spotify app shows “connecting...” but the connection is not established. However (and that’s the thing I don’t get) when I grab the Sonos Move away from the charging station, the connection got established. Since that time on, Sonos works perfectly fine, 1) away from the charging station or also b) when I put it back in the charging station. Did it happen to you too? PS: As an alternative, I can fix that by resetting the Sonos Move (Move it away from the charging station, then click and hold reset button for 5 sec). From now on, the connection is established even when the Sonos move is at charging station.

1571
buzz
1 year ago
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RichcrocksContributor I
asked in Portable speakers
Sonos Move Always On and Voice Activated?

I am thinking about purchasing a Sonos Move for my master bathroom. I need a wireless speaker that will remain on (in sleep mode) so that whenever I walk into the bathroom, I can just ask Alexa to play music without having to turn on the power button. Is that how the Move operates? Does it have to continuously be in its charging cradle for it to operate like that? Or can it be wireless and continuously be in sleep mode until voice activated? Thank you!

4124
R
1 year ago
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wysiwyg50Contributor I
asked in Portable speakers
Forgot to bring my roam on work trip, so purchased a new one, cannot use bluetooth?

How can i setup my new roam while away from home?I just want to connect to it via bluetooth?Surely that is possible?

20110
106rallye
1 year ago
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PenelopekittenContributor I
asked in Portable speakers
Sonos dead wont charge

I think this may be a common problem..  but..  I can’t get any light to go on at all.. the Roam was working fine until a couple of days ago.. although the power button has always been a bit hit and miss..  I only use it through bluetooth on my phone ipad as I am living abroad. It has not been used for approx 36 hours.. and this morning I found it dead and unresponsive.  I tried the holding down power for 12 to 30 seconds..  this did nothing.. I did notice that I had a brief orange flight flashing on the base..  I had been using a regular USBC cable..  which i’d never had a problem with for 18 months.. but I have reverted to the original cable.. I called technical support.. after 45 minutes on hold etc..  the technician’s diagnosis.. I think there is a problem with your roam..   this did make me laugh..  anyway..   I am going to leave it charging for a few hours with the original cable.. to see if this has any impact..  any advice very welcome.Thank you

71511
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1 year ago
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KENZOContributor I
asked in Portable speakers
Roam power

林さま 教えていただいたとおり、本体をリセットして2時間充電してスイッチの押しましたが、電源が入りません。いかがすればよろしいでしょうか？Moderator edit:Google Translate-Mr. HayashiAs you told me, I reset the main unit, charged it for 2 hours, and pressed the switch, but the power does not turn on.What should I do?

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Corry P
1 year ago
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scottythebodyContributor I
posted in Portable speakers
After Adding Move, Sonos Doesn't Work Well Anymore

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

513
buzz
1 year ago
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TrissevbContributor I
asked in Portable speakers
My MOVE stopped working

I have a 2yo MOVE and using quite frequently. Starting yesterday it just blinked orange indicating low battery even though it was stationed on the base as it usually is. Tried to connect it to other plugs to see if that worked but nothing. Just kept on blinking. It seemed it reacted when I replaced it on the base as the orange light stayed on for a second before starting blinking again but today it’s completely dead and I can’t do anything. Connected it to usb charging instead but nothing. Tried to remove and hold the power button 15 sec as I saw in another thread. Nothing.  What can I do? The electricity is working in the house so it’s not that. 

1421
buzz
1 year ago
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villacrContributor I
posted in Portable speakers
Conectar Sonos Move con SmartTV Samsung TU7200

Es posible conectar Sonos Move a una TV Samsung SmartTV?Gracias

3732
V
1 year ago
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ruinmcorreiaContributor I
asked in Portable speakers
Conecting four Move speakers to the same system

Hi there, I have four Move speakers and I want to connect them all to the same system so I can add them in the Sonos app, but when I go to my system in the app, it only shows two. What seems to me is that two moves are in one system and the other two in another. How do I make the four moves belong to the same system. Just a note, the four moves are registered in the same email account. Thanks for your help in advance!

802
R
1 year ago
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HugoKContributor I
asked in Portable speakers
Sonos Move Not Turning On

I cannot get my Sonos Move to turn on. When plugged into a power source the battery indicator fast flashes red then turns to a solid orange. When I try to do a factory reset of the device I get exactly the same outcome except that the indicator on the top flashes white for a few seconds and then nothing happens. My Sonos is only about 3 months old so I’m not sure what the problem is here? Any help would hugely appreciated!

2301
buzz
1 year ago
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