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Sonos Move stopped working

Forum|Forum|4 years ago
May 2, 2022
12 replies
3990 views

My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine.

Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.

I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.

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