Schrödinger's Sonos

Forum|Forum|2 years ago
November 16, 2023
7 replies
135 views

So I've wired in one of my Symfonisk speakers and this seems to have solved the issue of the speakers dropping out of the system (and disappearing on the Sonos App - but not the Spotify App??)

However my Sonos Roam, on a fixed IP keeps dropping in and out, and doesn't always appear on the Sonos App. However it DOES respond to Alexa voice commands...

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Airgetlam

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

J

jmkingsburyAuthor

It magically reappeared after I restarted the Roam...

J

jmkingsburyAuthor

So the solution proferred by Sonos was to reset the S2 App (which worked) and the Windows Controller App (which didn’t)

🤣

J

jmkingsburyAuthor

And now Sonos have suggested unplugging everything…..again

And resetting everything again…..etc etc

Ad infinitum

controlav

Lead Maestro

Its likely your Roam, or phone, has decided to switch between 2.4 and 5GHz wifi, and your router is unable to route between devices on different frequencies. You can verify this by looking at your router admin pages when the problem occurs. Then buy a smarter router.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.