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Get help with your Sonos Roam, and Sonos Move

  • 1,583 Topics
  • 7,916 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1583 Topics
J
JoeyenjoyceContributor I
asked in Portable speakers
roam issues

We have a Roam with connection issues. Unable to registry after a reboot. diagnostic **************We tried everything. Moderator Note: recorded and removed diagnostic number as identifying information

0
J
4 months ago
E
ElenaCTrending Lyricist I
asked in Portable speakers
Sonos Roam fails to connect

Got Sonos Roam brand new three days ago, was super excited to turn it on and enjoy the music. Well for the past three days i have been trying to connect it with no success. By now i have tried connecting it on two different wi-fi networks with two different internet providers, i used 3 iphones and 1 ipad to connect, i talked to 3 different sonos technicians( who were of no help).Where i am today: when i go thru Add a device steps on the app i get to the point where it plays a chime sound, fails to add, plays the chime again then asks for a pin. i enter the pin and it fails to add the device. I can see that I have SonosZP connected to my Technicolor XB6 Gateway connected: Host Name:SonosZPConnection:Wi-Fi 5 GHzConfiguration: DHCPMAC Address:54:2A:1B:41:B5:46 but on the Sonos App i cant add the device. I was advised to call my internet provider to make sure they are not blocking Sonos and they assured me that they are not.  I restarted my router many times, i reset the speaker to factory

0
E
4 months ago
B
BrewooContributor I
asked in Portable speakers
Move:2 and S1 App

I'm sure the answer for this question is in this forum, but I can't find it:Our system was set up in 2015 and includes many products that only work with S1, eg: Connect, Connect: amp, Play 1, etc.  My wife bought a Move and liked it so much she bought another, although unfortunately this time a Move:2.  Am I correct that it is not possible to connect a Move:2 to a system using S1?  If so, it's irresonsible that Sonos does not make that distinction clearer on its website, especailly for customers who may not be aware that 2 operating systems exist. 

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B
4 months ago
C
CFinleyContributor I
asked in Portable speakers
defective product

I own two Sonos Rams that will not turn on anymore after the battery ran all the way dead

1
Airgetlam
4 months ago
C
Chris HContributor II
posted in Portable speakers
Roam not registering after facory reset

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

9
B
4 months ago
Z
Zz1.timContributor I
posted in Portable speakers
Sonos Roam - won’t link to account (is on account) Setup fails

My Sonos Roam had a reset. It will go through setup but won’t link to my account so setup fails.On my Sonos account it is listed as linked to my account, but setup fails because it cannot be linked.Can anyone help please?Many thanks

7
D
4 months ago
D
Dawntreader1Contributor I
posted in Portable speakers
At my wit’s end with Sonos

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

3
Ken_Griffiths
4 months ago
W
WhalescreamsContributor I
asked in Portable speakers
Move 2

Does the Move 2 support charging through the USB-C port and if so what are the charging device requirements? 

1
Airgetlam
4 months ago
Q
QuesmicContributor I
asked in Portable speakers
new move 2 new user unable to connect to the sonos app. saying that I not the owner

First time with Sonos,  bought a move 2.  Unable to connect the move 2 to the app.  I have an account but saying that I not the owner

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Q
4 months ago
R
Real_soundContributor I
posted in Portable speakers
set up move 2

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

3
Y
4 months ago
S
SillsContributor I
asked in Portable speakers
Roam - not connecting consistently

I’ve got a Roam, alongside a One, Play:1 and Connect. They are all updated, the Roam has a full battery. Everything connected to wifi. I use Spotify. So all should be honky dory. Only when wanting to use the Roam, it’s such a faff and requires patience, which really shouldn’t be the case. Example, from todayl. I turn it on, it appears up in the app. I add it to the speakers which are playing. Go back to the song, and it removes Roam (never played). Sometimes it comes on after a while. Today I switched all the other speakers off and use voice to get it to play music, and then added the others. Only it’s never really that consistent. Any tricks? Tips? 

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S
4 months ago
S
soundex0Contributor I
asked in Portable speakers
google nest sonos

I have google nest at home will i be able to connect my move2 with that. if yes how can i do that

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S
4 months ago
A
Armandoal9Contributor I
posted in Portable speakers
inventory

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

2
Bumper
4 months ago
C
Cburd253Contributor I
posted in Portable speakers
Device Setup

Device setup issues and lack of customer support. Does anyone work on the support team?

1
melvimbe
4 months ago
A
AlBillyContributor I
asked in Portable speakers
Sonos Move won’t setup and support is terrible.

This is long, but i think it’s emblematic of what is going on with the company as a whole these days. TLDR at bottom I picked up a brand new Sonos Move (Gen 1) yesterday from the source. Yeah it’s not the shiny new one, but it was a good price and is fine for the back deck and occasional beach days.  This thing would not setup. iPhone, iPad, main network, guest network, nothing. Spent hours looking through trouble shooting docs and trying everything I’ve seen online. At one point i even spun up an SSID *without* security, NADA.  So i decided to give Sonos support a call, strongly suspecting I had a lemon. Despite telling the support agent what i had already done to trouble shoot this device she made me do it all again. Fine, nbd, i expected it. Then she started making me do some truly random and nonsensical things. She said having a guest network was an unsupported configuration, and to turn it off- didn’t help. Then she said to split my 2.4 and 5 ghz networks, despite the move having

0
A
4 months ago
S
SteuphContributor I
asked in Portable speakers
can't switch on sonos roam

Hello,My sonos roam appears as switched off in the sonos app. I have tried to charge it via USB c câble and wirh thé wireless "triangle"...none of them worked. I alors tried to reboot but didn't work...Would you have any suggestion ? Thanks !

1
M
4 months ago
BOL74
BOL74Avid Contributor I
asked in Portable speakers
Move charger

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

15
BOL74
4 months ago
M
MAE ERDContributor I
asked in Portable speakers
About sonos app on android

Initially YELLOW ,SONOS app.turned to black.And I could not see my set Sonos Roam SL previously registered.

1
Airgetlam
4 months ago
D
dj009Contributor I
posted in Portable speakers
Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

3
P
4 months ago
M
MachiavelliContributor I
asked in Portable speakers
Charge Indicator on Sonos Roam SL

The orange light keeps blinking on my new Roam SL when plugged in and charging. The unit was 100% charged and then discharged to 90%, with first use. I then plugged it into my computer using the supplied USB C cable. The app shows charging and at 91% but an orange light is flashing. The website says the orange light will flash if depleted (see https://support.sonos.com/en-au/article/charging-your-sonos-roam-or-roam-sl). It was not flashing when connected to a wall charger vs computer (5V/3A USB). So, what does the flashing orange light mean in this case? Also I can only find statements on how long it takes to partially charge the unit.  How long does it take to fully charge the unit from 0% to 100%, say using a fast charger (i.e.full capacity)?

3
Corry P
4 months ago
L
Lachlan68Contributor I
asked in Portable speakers
adding move 2

I have the original Sonos move and I want to add the move 2 and play my music through both speakers . What is the best way to do this . I tried earlier with the move 2 being added and I lost connection with the original move in my Sonos App thanks 

9
L
4 months ago
C
Chris4078Contributor I
asked in Portable speakers
warranty

How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

1
Airgetlam
4 months ago
T
tkhoglyContributor I
posted in Portable speakers
Sonos Roam SL Status light dead

My Sonos roam works completely normal other than the fact the status lights seems completely dead. It's less than a year old and is primarily used in the kitchen/patio. Its super frustrating trying to get it to power on correctly when I'm using it with Bluetooth because I never know it's on or off and just have to guess and go based off the on/off noise. Has anyone else experienced an issue like this with their roam?

3
Ken_Griffiths
4 months ago
S
Snipertech7Contributor I
posted in Portable speakers
roam keeps cutting out

My sonos roam keeps cutting out whilst listening to the radio. I listen to virgin radio that cuts out every minute for about 5 seconds. This also happens on the Global App. If you listen to BBC sounds or Spotify, all is fine with no cut outs. I have been in contact with the tech support and sent countless  data back to them as well as  countless resets. I have also contacted my Internet provider and switched the channels for both 5hz and 2.5hz for ones that have no interference.  The firmware of my router was also updated.I personally think that this is an app issue as switching back and forth between the stations shows that there can be stability on certain ones.Any ideas?

1
Sotiris C.
4 months ago
AjTrek1
AjTrek1
posted in Portable speakers
Move 2: Battery Test

HelloI was tempted to add this review/information/update to one of my previous topics on the Move 2. However, I feel that a report on battery life deserves its own piece for several reasons.The given or easily verified factors of the Move 2:Better sound with dual tweeters_No argument here Pass-through charging (tested and proven) Stereo Pairing in Bluetooth mode_Must be on home Wifi (tested and proven) Bluetooth gateway to other Sonos speakers (tested and proven) New optional color_Olive (my choice 😊)Battery life on the other hand is not so easily verified unless one is willing to test it. Sonos boosts a 24 hour battery use between charges starting at 100% for the Move 2 versus 11 hours for the original Move. Companies are notorious for exaggerating battery use between charges. Most often (or should I say always) they never divulge their testing parameters. Therefore, I decided to run my own controlled battery duration test.I’ll give you the test results up-front (borrowing a page fro

6
Airgetlam
4 months ago
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