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Get help with your Sonos Roam, and Sonos Move

  • 1,821 Topics
  • 8,719 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1822 Topics
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ant99Contributor I
asked in Portable speakers
Resume playing after any network glitch.

Hello, I have a quesrion/suggestion. Why Sonos Move, dont resume playing after any network glitch?  My Sonos Move, stops playing 4 or 5 times a day. It migth be due network constrains.... but way dont auto resume after any issue? Só, my sonos if often stoped, and I need to pressionar play adianta in app.... why? Br  

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GweltazContributor I
posted in Portable speakers
application sonos don't recognize my roam sl

Hi,I have buy a sonos roam SL this week.I have well run setup and i had have thé confirmation that thé device is connected to wireless network AT home. I see it under routeur dhcpd leases and i Can ping it's IP adresse fromage my phone.Infortunately, Always thé same message fromage your application that no device on this networkI have thé diagnostic number *************.Could you please check quickly ? I despite to liste sonos sound ! Regards, Gweltaz Moderator edit: Diagnostic number recorded and removed

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toyboy
toyboyChromatic Producer II
asked in Portable speakers
2 moves in system settings but I only own 1

I was on the chat yesterday and they told me I could hide the second one but that feature is not available right now but will be coming back. My question is there a way to completely remove from my system?

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FINAID1973Contributor I
asked in Portable speakers
resetting ROAM it will not charge

I have tries to reset my Roam using the 15-25 second on button press and then charging with a USB-C 5V x 3A = 15W charger fir 30 minutes. I have attempted 6 times with no luck resetting. HELP?

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GlentopContributor I
asked in Portable speakers
sonos Roam

Hi, my roam won’t charge. The orange light comes on for a few seconds but then nothing. I have left it charging as I always have but it is dead. I have held the power button for 12/15 seconds but still nothing. Very frustrating!!! Any help would be appreciated 🙏 

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jtbwck23Contributor I
asked in Portable speakers
cannot connect sonos roam

have charged sonos roamapp is picking up Sonos Roam - when I select and apply, am constantly getting the message Unable to connect. Try again later read the instructions of logging out of account, quitting the app, reinstalling the app and logging in againStill the same message of Unable to connect; Try again laterModerator edit: combined posts

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JswartContributor I
asked in Portable speakers
Unable to change locations with the new app

I have a roam that I love to bring with me while travelling. However with the new app, I am just unable to find the speaker and connect it to the new network in the airbnb.  The help page suggest I should go to the system settings, however that button is either not working, or bringing me to the same page where I can add m speaker to the new network.  The option „update network“ will never appear and I am stuck with bluetooth mode on the device to listen to music.  this used to be easy. 

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aces23Contributor I
asked in Portable speakers
Controlling Music on Mac using Sonos App

Hi, Can I use the Sonos mobile app on my iPhone to play/control music from my Mac desktop?  I think I used to be able to do this but it seems like the Sonos desktop no longer functions?  I can play music on my Sonos using my Mac, but I cannot control it from my phone. Is this possible?  Thank you!

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jgatie
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ricksong93Contributor I
asked in Portable speakers
Sonos move 2 playback cutting off

When I take my move to to work and play music using Bluetooth it keeps cutting off while playing they’re small but consistent cuts. I already troubleshoot it to the best of my ability but the issue remains. Customer support told me to connect it to WiFi at work but I can’t because there is only the guest WiFi which doesn’t allow the speaker to connect to the app. Does anyone have any suggestions about it or has encounter the same issue

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AjTrek1
Mahidna
MahidnaContributor I
asked in Portable speakers
Move2

Just bought a brand new Move2 and it’s not connecting to my iPhone.I’ve been following the instructions but it still won’t recognize my device.

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Brach2365Contributor I
asked in Portable speakers
Physical characteristics of Roam

The on/off switch button has disappeared.  I can see something inside the box of the speaker, but I can’t get hold of it.  Anyone have this problem.  Is this just shoddy engineering or what?  Can I get a new one?  Speaker isn’t of much use if you can’t turn it off or on.  Right now it’s stuck in the on position.

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Jw555Contributor I
asked in Portable speakers
Setting/using ROAM with S1 system; same time, same playlist

I want to buy a ROAM and use it with my 6 other speakers, most of them older so I use S1 not S2. (I think all but 1 are compatible with S2 but I use S1 to get that 6th speaker working.) anyway, would like to add the ROAM (as a 7th speaker) but think it can only be used on S2. So I’d have two apps open at same time (huh?) and they’d be playing different music, right? Want 1 more speaker that I can ‘roam’ with while my other 6 are playing. Will this be possible OR will I have to move my 5 speakers over to S2 plus at the Roam to make 6 only?  

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Unsatisfied userContributor I
asked in Portable speakers
Moves missing from app software

I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution? 

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Micky_1Contributor I
asked in Portable speakers
move 2 and S1 app

I would like to purchase the Move 2. I’ve been told that I cannot downgrade the Move 2 to S1 app. I have a working and fantastic sounding audio setup with no need to update the ZP100 that drive my main audio setups.  is this correct ? my current setup is 2 X ZP100 , Play 1 and  Beam. 

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L_G123Contributor I
asked in Portable speakers
cant pair Roam with another room

Whenever I try to group my roam room (which has only one speaker) to another room (I have two others: one with a play1 and one with two play5s and a sub), I get an error in the iOS app that it can’t connect. Grouping my other two rooms together works no problem.  I can play music on the roam alone so connection to wifi isn’t the issue.  I also haven’t been able to get through to Sonos support in a while so if anyone has suggestions for that too, let me know. 

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PepetruenoContributor II
posted in Portable speakers
Sonos Roam and Sub mini (worked!)

I have two Ones stereo paired with a sub mini (room 1) and two stereo paired roams (room 2), all of them grouped in my living room. All working seamless for music listening.Few days ago, I took the roams out to garden (they still hooked to the same wifi AP). Previoulsy I unticked the ones from the group so only roams would delivery music on the backyard area. Couple of minutes later my wife showed up at the garden saying I was driving her crazy with the deep bass inside the house, so I walked back in to realize the sub mini was playing along the roams!That happened only that time, couldnt repeat it again. After tick and untick the (room 1) one time all when back to normal.  

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RuddinnContributor I
posted in Portable speakers
New sonos move 2

Hey guys in the tech team, l bought sonos move 2, in short it does not work.the app does not work.l tried everything...does not work.soon u will be out of work..if this f…… app doesent work soon.1 and half week since l bought it, when u buy something, l want it to work,now get your * together and fix this app so l can use this product.Adam.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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ZaniKodoContributor I
asked in Portable speakers
Sonos Move setup

Hi, Two questions. I have a pair of Sonos Move 1 speakers. How do I set both them to play stereo on my iPad or my mac-mini? If I can how, do I achieve this. I have spent hours trying to set them up for stereo, with no successes. And my second question is. Can I have more than one appliance on one speaker. What I want to do is have my iPad and Mac-mini play on Bluetooth on one speaker. I have also  spent hours trying to set the iPad and Mac-mini on one of the speakers, with no successes. I have my iPhone on the other speaker.

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RollwithPurposeContributor I
asked in Portable speakers
Move, what now?...

I have a pair of Sonos Move speakers.  I swapped batteries between the good one and the dead one.  The good Move works fine with the battery from the dead Move.  The dead Move is still dead. What should I do with my dead Move speaker?  ~Jay 

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KeithsennContributor I
asked in Portable speakers
Sonos Move 2 stopped working

My Sonos Move 2 was purchased last year and has just stopped responding.  It will not charge, no lights will come on.  I hold the power button down for 20 seconds and still no response?

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ZippyzfcContributor I
asked in Portable speakers
move disappearing

Why does my move keep disappearing from the system? I’m not tech savvy so, if anyone has any solutions for me, please keep it simple and in layman’s terms 🫣Thanks

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Lustm001Contributor I
asked in Portable speakers
volume

At 100% on the move can hardly hear it at a distance

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rscoffiContributor I
asked in Portable speakers
Charging Sonos roam with mobile with rapid charger (30W)

Is it ok to use 30W Google rapid charger with Roam? Don’t want to ruin the roam (or the charger) or worse.

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billieszContributor I
asked in Portable speakers
roam will not charge despite factory reset

Roam gone from sonos app. Successful factory reset done and orange light illuminated. Has been charging on sonos provided charger for 24 hrs. and orange light still illuminated, but roam not charged.

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Mrguru30Contributor I
asked in Portable speakers
sonos roam 2 voice assistant

 I'm trying to turn on my Sonos Voice Assistant with my Roam 2. I  use Google assistant is that why I can't use Sonos Voice Assistant when I'm using my Roam 2?

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