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There are several posts on here about exactly the same thing - all misteriously ticked as ‘answered’ by the admins, yet like the others who posted, I have tried absolutely every recommendation suggested and nothing works. 

The only sign of life is an orange light when plugged in to charge via USB-C. and yes, I have left it over an hour charging, and yes, with a 15w charger, and yes, i have pressed the power button for 5 seconds, 10 seconds, 30 seconds and yes, i have combined that with pressing the play/pause button. But like others, I still have a speaker that is only 2 years old which is now a defective brick. 

I bought the speaker directly from Sonos so I am not holding my hopes up at getting anything other than a 30% off voucher, which quite frankly doesn’t cut it for a problem that seems to be widespread. 

Suggestions welcome! 

There’s nothing “mysterious “ about it: after a period of inactivity in a thread, it’s assumed answered and gets closed. 
 

Sorry, though: no other suggestions. 

As you are in the UK, you have the option to exercise you rights under UK consumer law. It’s an expensive item, and I doubt that anyone would try to argue that 2 years is an acceptable working life for such an item.

 

If Sonos want to play tough, they have the right to demand that you have it inspected by a qualified person, to determine whether the problem was a manufacturing fault. You have the right to claim back from Sonos the cost of that inspection if the conclusion is that it failed due to a manufacturing defect (e.g. the use of batteries with an inadequate lifetime or a charging system that does not properly care for the battery)..

I’m curious as to what Sonos support said about your issue, when you called in? 

As you are in the UK, you have the option to exercise you rights under UK consumer law. It’s an expensive item, and I doubt that anyone would try to argue that 2 years is an acceptable working life for such an item.

 

If Sonos want to play tough, they have the right to demand that you have it inspected by a qualified person, to determine whether the problem was a manufacturing fault. You have the right to claim back from Sonos the cost of that inspection if the conclusion is that it failed due to a manufacturing defect (e.g. the use of batteries with an inadequate lifetime or a charging system that does not properly care for the battery)..

Good point. I will give them a call and see how it goes!  Bought on the credit card too so might have a little protection too. I’d much rather Sonos just admit that their is a problem with the original Roams and swap them out!  with a premium brand name like Sonos you’d expect products to last a little longer eh!  Thanks for the advice. 

Exactly my problem too, 2 Roam speakers became inoperable on the same day! Orange light while plugged in, no othe action creates a response of any kind. 😕

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