Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,182 Topics
  • 6,712 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1182 Topics

T
TmackContributor I
asked in Portable speakers

Problems with software update

Trying to update new “Move” to my existing system and Move update  is required but it continues to error out .  Help  ... this is a brand new product. 

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Sotiris C.
10 months ago
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johannisContributor I
asked in Portable speakers

cant get play one to work on wifi any more?

Hi, this feels really straightforward but I've been trying over and over and it's driving me crackers.We have a play 1, been fine for years but recently we changed our broadband and it's stopped working.First none of our apps would work even when the speaker was plugged into the ethernet cable, I removed and reinstalled the app and managed to get it working through the ethernet. But I've tried repeatedly to get the WiFi set up on it and it just will not connect.I keep following the 'lets fix this' process but getting nothing.Any ideas?

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Airgetlam
10 months ago
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PoppyseedContributor I
asked in Portable speakers

Sonos Roam constantly droped out when grouped with the Sonos Ray in Tv mode only. No problem in music mode.

My new Sonos Roam is experiencing constant drop out when grouped with my sound bar (sonos Ray with 2 sonos one) when watching TV mode,  no problem when listening to music mode.  All speakers are same position when watching movies or listening to music. All speakers and Tv are in the same room as router. it happened from day one since I bought the new  sonos Roam 3 days ago. can anyone suggest any solution. Thks

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Jamie A
10 months ago
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Alan CooperContributor I
posted in Portable speakers

Sonos Move adds + drops from system immediately

Got a new Sonos Move and can add it to house system no problem. Within 2-3 minutes of playback, it will no longer be available in the system screen and pop up a “Error 1001” when trying to change song/anything in the Sonos app despite still playing original track (using Spotify as the source). Have factory reset it + added it back into the system more than a dozen times, restarted our wifi/router, etc. Nothing works and it drops out/isn’t recognized within minutes. I just added a Sub Mini to our system the same day we got both and it’s had absolutely no issues. I also have a S1 Play5 gen 1 on our network for my office and am wondering if that’s throwing things off? It’s on a completely separate system, but is the only anomaly I can think of. Or the boost that the rest of the system is on?Setup:Move 6x Play1 (g1+g2) in various rooms/surround/stereo setups 1x Sub mini 1x beam 1x Play5 (g2) 1x boost 1x S1 Play5 (g1) on separate S1 system (3.5mm plug in only)TYIA for any and all help! This

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A
10 months ago
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Sunflower22Contributor I
posted in Portable speakers

don demarco

I have 2 roams bought in usa 1 is located in uk home and other in spainish home the rest of my sonos i gen 1 ….My problem is the drop off is horrendous in both locations so is there an issue with the roam or is ther somthing i can do to stop it….also while im here i feel that after a short time if i paired roam to tv it resets and have to group every time again is there an answer

1
Ken_Griffiths
10 months ago
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ThimoniContributor I
posted in Portable speakers

Sonos Roam Seems to be Dead

Stop working 24 hrs ago. There is an orange & green light flashing. Unable to shot it off. Unable to charge it. Bought it on 2021. 

2
T
10 months ago
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sdavidContributor I
asked in Portable speakers

Roam connection issues

Dear Support,I bought my Sonos Roam a few days ago, and it has been a huge disappointment.So far, I have only used it at home on wifi, but it regularly drops the connection after 1-2 hours, which can only be solved by rebooting and reconnecting. Tried the factory reset but the error persists.In addition, I have a Beam on LAN and a Symfonisk light on WI-Fi, they work relatively flawlessly.Any tips to troubleshoot the problem? Thanks,David

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L
10 months ago
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John060184Contributor I
asked in Portable speakers

Roam does not Roam

Hi maybe its me bur i have set up my roam on the home wifi - its listed on my sonos account etc  just been camping tried to connect to it nothing clicked on airplay from my phone does not see the device came home back on wifi and its appearing as a device but only on wifinot really a roam if you can not take it out and about..so what am i doing wrong - ive gone through the set process…    

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J
10 months ago
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framoreyContributor I
asked in Portable speakers

Error code 1013 for Sonos roam updates

Getting this error code, have tried troubleshooting as indicated, but still not able to update 

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Corry P
10 months ago
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Music MosmaContributor I
asked in Portable speakers

How to Disconnect Roam from System with One SL Speakers

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

1
Ken_Griffiths
10 months ago
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RjvmContributor I
asked in Portable speakers

sonos roam update error code 1013

Keep getting this error code , have troubleshooted as indicated still not able to update 

3
Ken_Griffiths
10 months ago
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LeginnamenotsContributor I
posted in Portable speakers

Move won't switch on.

My Move won’t switch on. It is sitting on its charging base OK, but when I turn the power on and off the orange light on the front comes on then fades out. Any ideas what the issue is ? Thanks in advance.

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K
10 months ago
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Pug5leyContributor I
asked in Portable speakers

Sonos Move crackling and popping

I`ve just bought my first Sonos speaker the Move but i`m getting random bad poping and crackling listening to Spotify via bluetooth. I`ve had many other brand bluetooth speakers and never experienced this. It`s not electrical interference as I tried it again today in the middle of an empty field. Any idead of the cause of this or should I send it back to exchange for another. I`ve had it less than a week.😐

3
Ken_Griffiths
10 months ago
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harrysonContributor I
asked in Portable speakers

Update Error

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

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W
10 months ago
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PatNacContributor I
posted in Portable speakers

Can the Move eventually be stereo paired in bluetooth?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

2
K
10 months ago
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hoorayhamContributor I
asked in Portable speakers

Error 1013 when setting up Roam

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

2
Airgetlam
10 months ago
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DJM2Contributor I
posted in Portable speakers

portable speakers

Can I use two Roams from my phone for a stereo experience?

3
Airgetlam
10 months ago
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michal.m.kowalskiContributor I
posted in Portable speakers

Sonos and soundburger AT-SB2022

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

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L
10 months ago
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garethv1Contributor I
asked in Portable speakers

how do you Connect Sonos Roam with Pro-ject T1 SB and 1Mii

HI,  I have purchased a Pro-ject T1SB to add to my sonos system. I should have brought the BT version with Bluetooth built in. I then purchased a 1Mii ML201 bluetooth transmitter to connnect between the turntable and roam. I have set up the roam for WiFi to allow me to add the rest of my sonos set up. My question is that I can’t get the Ml201 to connect with Roam Bluetooth. Has anyone managed to do this and if so how?  Many thanks in advance. Gareth

1
Jamie A
10 months ago
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casAltaAvid Contributor II
posted in Portable speakers

sonos roam quit working

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

9
C
10 months ago
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PatuliContributor I
asked in Portable speakers

Problem registering Sonos Move to my Sonos account

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

2
P
10 months ago
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Dave444Contributor I
asked in Portable speakers

Considering the Sonos Move

Hello:  I currently have two Play 1s hooked up in stereo pair using the Sonos S2 app on wifi.  I’m considering purchasing the Sonos Move and I have 3 questions.  Can I add the Move to the same Play 1 group I have in the app? Can I also set it up as a seperate speaker (by itself)?    When at home, I plan on using the Move in a different room in the house than where I have the Play 1 pair.  Can I just leave in on the charger all the time so not to cycle the battery?  When I take it with me away from the house I can just take it off the charging base and using in on bluetooth from the phone. Thanks!Dave in Florida        

1
buzz
10 months ago
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DoylesAvid Contributor I
asked in Portable speakers

Move and Roam not appearing in Sonos App

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated 

2
D
10 months ago
J
JulygibeContributor I
asked in Portable speakers

How to get Voice control on Sonos Five

Does it work to use Sonos Move to voice control a stereo pair of Sonos Five? It works well, even when the Sonos Move is not playing music?    

1
UKMedia
10 months ago
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Roland75Contributor I
asked in Portable speakers

Sonos Roam sound dropping with Apple Music

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

2
M
10 months ago
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