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Get help with your Sonos Roam, and Sonos Move

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  • 8,719 Replies
melvimbe
melvimbe
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hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1821 Topics
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JGSNJContributor II
asked in Portable speakers
sonos amp with two pair of outdoor speakers and a Roam

I currently have a Sonos amp powering a two sets of outdoor speakers. Can I also connect a Roam wirelessly with this configuration?

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NillieContributor I
asked in Portable speakers
connecting Sonos Roam SL to bluetooth

I hope I’m not going over something already discussed and resolved elsewhere but I’m new to this and don’t really know where to start. I have bought a Sonos Roam SL (SRSL) which I want to set up with bluetooth (not wifi in my home) to my iPhone 11. Sonos Roam SL (which I think may be a discontinued product ??) is not on the list of Sonos products when I set up an account so I’ve just selected Sonos Roam. I’m not the most up-to-date tech user but I think I’m not totally useless either, anyhow I think I’ve tried just about everything at least twice but nothing is working. In various places it refers to a blue light on the sonos but I have not seen a blue light - only red, green and white. I’ve also reset the speaker and started again. I have a Sonos system in my home using a Sonos 1 controller, also on the iPhone, and I don’t want to update to the Sonos 2 controller at home (which probably has nothing to do with all this anyhow) because I’m assured it won’t sound any better.  For purpose

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Luv My MoveContributor I
asked in Portable speakers
Pairing my Move with a Bluetooth Transmitter

I have a bluetooth transmitter tied to my stereo amp. it’s an Avantree Oasis long range similar to this one: https://avantree.com/products/oasis-plus-bluetooth-transmitter-for-tv   it pairs flawlessly with my Bose headphones and Bose mini speaker.  (I use this mostly with my Cocktail Audio music streamer that now houses all my CDs, Casettes, 8-tracks, Reel to Reel, and vinyl!).  When i pair with my Move, i get an acknowledgement tone from both devices but then nothing comes out of the Move.  Very disappointed in this.  I’ve placed the Move and the transmitter within two feet of each other, confirmed it is functioning with my Bose bluetooth devices, etc etc…  Move Bluetooth works fine with my iPhone.  Might there be some incompatibility between Bluetooth formats between the Move and the transmitter?  I’m stumped. 

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LynnieTheGoonerContributor I
asked in Portable speakers
Sonos Roam SL grouping

I have a Sonos Roam SL, a Sonos One and a Sonos One SL. I have them all running through the app. I have the Sonos Roam SL bluetooth paired to a record player. I want to then push the audio to the One speakers that I have. Everything is updated software wise. So when I play the record, it plays in my Sonos Roam SL speaker. But when you look at my groups, you will see, it’s actually playing through the Roam, but the app shows it’s not selected, and the two One speakers are selected. However, only the Roam is playing music, and the Ones are not. So when I select the radio dial for the Roam, it cuts off all the music to the Roam and then nothing plays. I have to reset my whole entire system for it to work. I don’t know why this is happening, but it completely makes me want to have nothing to do with this system, toss it all, and go to a different company. Which is sad, as I actually love my speakers, but they do nothing for me half the time I want to to use them. So any advice would be app

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CaerContributor I
asked in Portable speakers
Sonos Roam as bluetooth source in network system

I have 3 sonos amps (wired) and 1 sonos roam (wifi) in my system. Everything works together when streaming from online sources. However, when I connect the roam to bluetooth the roam works fine until I try to add in the other amps. At this point the bluetooth source stops and no further playback occurs. This used to work very well and now it is not working. Is this a result of the app upgrade that took place or something else? How can I get my roam working as a bluetooth source again?

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Robert C.Contributor I
asked in Portable speakers
MOVE Speaker volume icons not working.

The + and  - volume buttons are not working on my move speaker.I think all icons on top no longer work.My speaker item is #616MOVEBK…4 years old.Any help is appreciated. 

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Airgetlam
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Cwilly4816Contributor I
asked in Portable speakers
connecting Sonos Roam 2 not connecting after discovery

Roam 2 flashing green and white holding holding play/pause button and it is not detected

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Ben10Contributor I
asked in Portable speakers
Error 1,101 in setup of Sonos Move

Hi community, I’m located in Melbourne, Australia. I purchased a Sonos move yesterday and spent all afternoon going around in circles trying to get it setup in the Sonos app using my home wifi, however I continually ran into the same error 1,101 with a caption “there was a problem checking for updates”. This occurs after I have added my wifi password to the Sonos. I have tried factory resetting the Sonos, I have tried on my neighbours wifi, we also tried to setup the Sonos is the shop, but ran into the same problem. The shop assistant also unboxed another Sonos move, however the same problem persisted. We believe we have ruled out issues with wifi and the unit, and suspect the problem must be with the iPhone application. I really do not want to change to Bose, so would be incredible appreciative if anyone has the answer? Thank you!  

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babepink1827Contributor I
posted in Portable speakers
regarding registration of the product

I just purchased Sonos move2 how can I register for the warranty thanks 

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jgatie
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MagictwangerEnthusiast II
asked in Portable speakers
Sonos Roam auto turn on

I just bought the Roam  auto charging device….No issues and am a very happy Sonos user, having a few other Sonos products.My question is, after I use the Roam, I turn it off and place it on the charger. It automatically turns itself back on….Two white lights. I figure this is normal but, do I have to keep turning the unit off if a few seconds later it’s going to turn back on, while on the charger. Can I leave it on all the time?I’m assuming leaving it on will be OK? Thanks in advance.

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diverdezContributor I
asked in Portable speakers
connecting Roam to new network

I’ve got 2 Roam speakers that I use at home. I’m staying at a friend’s place for a couple of weeks and want to set the speakers up here. I’ve recently got a new phone, I installed the Sonos app, but have never used it.  I’ve tried to use the app to set the Roams up on the new network, and although I’m signed into my Sonos account on the app, it doesn’t seem to have any details of my speakers. I therefore don’t see the “system” to be able to update it with the new network details.  I’ve tried adding speakers to the app, but the app seams unable to discover them. Any ideas on how this should work?  Should I have connected to the speakers at home with the app on my new phone before coming away?  

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smithde201Contributor I
asked in Portable speakers
Move 2 wont enable alexa voice control

My move 2 quit responding with alexa voice control.  I removed it from sonos app and removed move 2 from alexa app.  Now the sonos app gets stuck trying to add alexa voice control.   It gets stuck during the enable process at the login to alexa portion, then eventually times out with an error  

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edawg666
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HonyockerContributor I
asked in Portable speakers
pandora on Sonos Move 2

How can I play pandora on my new Move 2?

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jgatie
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Daniel GunnarssonContributor I
asked in Portable speakers
Sonos move Software update and installation

Have a new sonos move. First installation via the app IOS Sonos app wanted to update the firmware on the sonos move. About haft way through the software update my internet connection was interupted as well as the firmware on sonos move. Now I cannot connect sonos move to my system, it tells me that the product cannon be registered to my system.If I check for new firmware updates in the app to my system it tells me that my system is up to date. I have also seversl times tried hard reset on sonos move without success. Any indeas of what to do? 

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ordenador.servicesContributor I
asked in Portable speakers
Sonos Roam SL impossible to use Bluetooth without WiFi

Hello,I've got a Sonos Roam SL and I have no WiFi. I want to use it via Bluetooth. However it seems impossible as it forces me to register Roam SL and that requires a network to connect to.How is that possible that I need to have a WiFi in order to start using it!?Is there a workaround?

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Sageguy
SageguyEnthusiast I
asked in Portable speakers
Roam Sonos wireless charging

When on Sonos Wireless charger, my Sonos Roam never charges to 100%. If I turn it off, it always turns itself back on, never at 100% charged, why please?

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buzz
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owlexContributor I
asked in Portable speakers
Unable to get Move 2 to sync with other speakers. Any suggestions?

I can get source of audio to play on the Move 2.I can get source of audio to play on any of the other speakers in the network (and with each other).I can not get the source on the Move 2 to play/sync with the other speakers or vice versa. Been through support for hours, returned the first Move 2 and new Move 2 is doing the same thing. Have rebooted system, reconnected network, etc. Other things that may clarify:I have two Sonos systems/networks -- one for home, one for work. This is my home system.I have Play 3, Sonos One/SL, Sonos Beam, Sonos Sub, Sonos Symfonisk all on this system.

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Pacom3Contributor I
asked in Portable speakers
ecualizacion

Ecualizacion no funciona cuando trupley está activado ?Quién Moderator Edit: Google Translate-Equalization does not work when trupley is activated Who

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Jordankennedy001Trending Lyricist I
asked in Portable speakers
roam 2 bluetooth

What is the Bluetooth situation with the Roam 2, does it need WiFi set up first and then Bluetooth is usable thereafter, outside of the home? Or does there need to be a continuous WiFi connection 

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nelly78Contributor I
asked in Portable speakers
Sonos Roam Unresponsive

I own 4 Sonos Roams, 3 of which are functioning correctly. The fourth Roam, however, has completely frozen. The only light that is active on the Roam is the microphone light and the device buttons are unresponsive. I cannot reset the device in the usual way [turning it off, holding play/pause & pressing power] and it’s not recognized as being connected the rest of my system or as a bluetooth device.  What are my options to get this Roam functioning again?  

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Heinz-BastianContributor I
asked in Portable speakers
Sonos Roam seems completely dead - no LEDs at all

Hi,So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

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Marcello33Contributor I
asked in Portable speakers
Sonos roam keeps disconnecting from the app, but not from internet.

Hello, Since the past few weeks, my Sonos roam would randomly disconnect from the app , running on android tablet and smartphone. Sonos roam is still connected to internet, since music keeps being played, I can still use voice command Google assistant and I can pause or adjust volume from third party app Google home. However I can't control Sonos roam from Sonos app and the app says that Sonos roam isn't connected .

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PaulchefbaileyContributor I
posted in Portable speakers
Roam sl

Since I updated the app at the weekend my Sonos roam SL will not connect to my account. Switched off and on WiFi, factory reset have been tried. It gets discovered, links but when it gets to adding I getThere was a problem linking your Sonos Roam SL to your account.!Try again can anyone help? 

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FlatspinContributor I
asked in Portable speakers
Move 2. Low bass at high volume

I’m having an issue with low bass above 50% volume. Sounds great until the 50% mark, then the bass progressively gets lower as the volume goes up to 100%. By full volume there is basically no bass.Is this just a trait with this speaker or do I have an issue?Thank you.

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Víctor Manuel PeñaContributor I
asked in Portable speakers
falla en Bluetooth de sonos move 2

Mi Sonos move 2 tiene problemas con el Bluetooth, el sonido va y viene aún el celular no pierda conexión. Moderator Edit: Google Translate- My Sonos move 2 has problems with Bluetooth, the sound comes and goes even though the cell phone does not lose connection.

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