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you guessed it... another solid orange light sonos roam defective disposable speaker 2 years old

  • October 2, 2024
  • 5 replies
  • 423 views
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There are several posts on here about exactly the same thing - all misteriously ticked as ‘answered’ by the admins, yet like the others who posted, I have tried absolutely every recommendation suggested and nothing works. 

The only sign of life is an orange light when plugged in to charge via USB-C. and yes, I have left it over an hour charging, and yes, with a 15w charger, and yes, i have pressed the power button for 5 seconds, 10 seconds, 30 seconds and yes, i have combined that with pressing the play/pause button. But like others, I still have a speaker that is only 2 years old which is now a defective brick. 

I bought the speaker directly from Sonos so I am not holding my hopes up at getting anything other than a 30% off voucher, which quite frankly doesn’t cut it for a problem that seems to be widespread. 

Suggestions welcome! 

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5 replies

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  • nik9669a
  • Senior Virtuoso
  • October 2, 2024

There’s nothing “mysterious “ about it: after a period of inactivity in a thread, it’s assumed answered and gets closed. 
 

Sorry, though: no other suggestions. 

Airgetlam
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  • Antifon
  • Prodigy III
  • October 2, 2024

As you are in the UK, you have the option to exercise you rights under UK consumer law. It’s an expensive item, and I doubt that anyone would try to argue that 2 years is an acceptable working life for such an item.

 

If Sonos want to play tough, they have the right to demand that you have it inspected by a qualified person, to determine whether the problem was a manufacturing fault. You have the right to claim back from Sonos the cost of that inspection if the conclusion is that it failed due to a manufacturing defect (e.g. the use of batteries with an inadequate lifetime or a charging system that does not properly care for the battery)..

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Airgetlam
  • Airgetlam
  • October 2, 2024

I’m curious as to what Sonos support said about your issue, when you called in? 

Bruce
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  • nigelbarra
  • Author
  • Contributor I
  • October 2, 2024

As you are in the UK, you have the option to exercise you rights under UK consumer law. It’s an expensive item, and I doubt that anyone would try to argue that 2 years is an acceptable working life for such an item.

 

If Sonos want to play tough, they have the right to demand that you have it inspected by a qualified person, to determine whether the problem was a manufacturing fault. You have the right to claim back from Sonos the cost of that inspection if the conclusion is that it failed due to a manufacturing defect (e.g. the use of batteries with an inadequate lifetime or a charging system that does not properly care for the battery)..

Good point. I will give them a call and see how it goes!  Bought on the credit card too so might have a little protection too. I’d much rather Sonos just admit that their is a problem with the original Roams and swap them out!  with a premium brand name like Sonos you’d expect products to last a little longer eh!  Thanks for the advice. 

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  • IslandMusic
  • Lyricist I
  • October 3, 2024

Exactly my problem too, 2 Roam speakers became inoperable on the same day! Orange light while plugged in, no othe action creates a response of any kind. 😕

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