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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,252 Topics
  • 32,094 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6252 Topics
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HassHassanContributor I
asked in Home theater
Sonos Ray default volume

Until recently when I turned on my TV the Sonos Ray would be muted by default. Now it remembers the last volume setting.How do I set it back to be muted when I switch my TV on?

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3 months ago
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AnilContributor II
asked in Home theater
Why don't the surround audio options appear in the S2 app?

Hi,I’ve just replaced a couple of old Sonos devices in our house which means I can now use the S2 app. I also have a Beam connected to two Play:1s as surrounds.I’ve managed to get them all set up OK on the S2 app, but when I go into the “surround audio” options, all I see is a “Surround distance” with a “reset” button. So I can’t set the music audio to “full” for the Play1:s.Any ideas why I can’t see the usual surround audio options? Thanks!

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3 months ago
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Loopy looContributor I
asked in Home theater
sound issues from my Humax

I have an LG Oled TV with a Humax Freesat box, Sonos Gen 2 playbar, sub & 2 surrounds, this last week, I have had to turn the Humax sound virtually full power to get a decent sound, the TV itself & any music apps I use are fine are still fine, the sound bar on my mobile through Sonos app is on 95 when I turn the remote up for the Humax. I have turned off & taken plugs out for all, but is making no difference, also I unplugged the cables on the back of the Humax box to see if that would help.

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3 months ago
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CaptCraig2001Contributor I
asked in Home theater
Lowest Volume not so low

Over the past couple of months the lowest volume isn’t the lowest. What I mean is, in the past, i could go from 0 to 1 and it was fine. Now if I go down to 0 and then bump up the volume just one time on the Beam it shows 4 or 5 on the app. If I manually toggle in the app to 1, 2, or 3, there is no sound till i get to 4 or 5. Is anyone else having this issue? Has there been a fix yet?

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3 months ago
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ryandesign22Avid Contributor II
asked in Home theater
Can't select Dolby Digital+ on my Samsung tv using my Beam Gen 2

I thought upgrading to the Beam Gen 2 would allow me to change the audit output on my Samsung to Dolby Digital+ for Atmos, but it’s still greyed out. Anybody have any solution?

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3 months ago
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CamIanContributor I
asked in Home theater
Sonos App - Play:1 speakers

HiHave just tried to reconfigure my SONOS setup after the app upgrade (on iphone).  I’m having a major issue with adding my Play:1s which I have been using in a surround sound config with sub and playbar.  I have done factory reset a few times, the app seems to find the Play:1s ok but when I go into set up, the speakers are nowhere to be found and I have to go through the whole process again, to achieve the same result ie no Play:1s are found.  What have I missed? Playbar and sub are fine - had no issues before the upgrade. Thanks

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Corry P
3 months ago
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SideQuest
asked in Home theater
Sonos app freezes when trying to complete tv setup with arc to projector via Hd Fury Arcana

I’ve been having a pretty frustrating time trying to set up my Sonos system these past few weeks. It works for a bit and then things seem to disconnect and I end up having to reset everything and go through the entire drawn out setup process again and again. I have a Sonos Arc Sl, a pair of 100’s and a sub Gen 2. I know the arc set up isn’t designed for projectors but when it works it’s amazing. My projector has a eARC port but for whatever reason my Sonos arc won’t recognize it and fails to output Dolby Atmos. After buying a new highspeed hdmi cable and trying other things to fix the issue I decided to just bit the bullet and buy an HD Fury Arcana to resolve it. After installing the Arcana the everything was working for a few days, I was able to get Dolby Atmos and Dolby Vision and my Apple TV remote was able to control volume of the arc. Yesterday the system decided stop letting my Siri Remote control volume of the system. I tried messing around with a few setting and some quick rese

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3 months ago
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DrShmedContributor I
asked in Home theater
surround sound? music vs tv

New home addition completed. I have a mounted TV, connected to a Sonos Amp behind it (in the wall) and it’s connected to 2 in-ceiling NON-Sonos speakers on either side of TV.I am playing music through the speakers and at other times TV through speakers. It’s a large room though, and if I want to have MUSIC extend to opposite side of room without cranking volume, I assume I can add other Sonos speakers (Era 100) to opposite side of room. Can I use same speakers in a surround-sound setup for when watching TV?  Will they function as surround sound even though front speakers are not Sonos (but are connected to Amp)? Can I use Truplay to set up?  thank you.

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Stanley_4
3 months ago
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BninaContributor I
asked in Home theater
How do I make my Sonos system primary output on Apple TV

My Sonos set up (Arc, Sub, several One speakers) always appear as temporary audio output - see Family Room. How can I make them default? I have to update this setting every single time I turn my TV on :(My Apple TV is HD 4th Generation, if that matters.Thank you!   

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3 months ago
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BlueOdysseyContributor I
posted in Home theater
PCM 5.1 on Prime Video

Anyone else able to get the Sonos app to show Dolby Atmos while streaming on Prime Video? I always get PCM 5.1, don’t have this issue on any other streaming service. 

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MoPac
3 months ago
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FlyflotAvid Contributor I
asked in Home theater
Sub Mini and Trueplay

Hi I will arrive tomorrow the sub Mini. I have Beam 2 and a pair of Era 100 setting as sorround.once I connect the mini sub do I have to redo the trueplay or can I leave the one I did 5 days ago when I activated the Era 100?Thanks. Andrea

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3 months ago
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sean miloContributor I
asked in Home theater
sonos beam gen2 hdmi arc issues on lg OLED65CS3VA

Hi, I am unable to connect Beam gen 2 to my lg tv HDMI ARC (TV model OLED65CS3VA ). The error message is ARC Mode not connected.I unpluged the TV and Beam from power for a couple of minutes, pluged them both back and again did the TV Setup on the sonos app bul still the same error.Thanks 

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3 months ago
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AlanzenContributor I
asked in Home theater
Conexión Hdmi Arc a Tv

Buenas tardes. Es normal que la Sonos Arc, al rato de ver una película, se desconecte de la TV, y se oiga la TV por los altavoces internos? La TV es una LG (Oled 55CX6LA).La conexión de la Arc a la TV es por HDMI 2 (Arc), cable HDMI HD 8K. Moderator edit:Google Translate- Good afternoon. Is it normal that the Sonos Arc, after watching a movie, disconnects from the TV, and the TV can be heard through the internal speakers? The TV is an LG (Oled 55CX6LA).The connection of the Arc to the TV is via HDMI 2 (Arc), HDMI HD 8K cable.

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3 months ago
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SpeedyMalContributor I
asked in Home theater
Ace & Arc Swap - Volume Way Too Low

Hi All  After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more. When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

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Corry P
3 months ago
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jimkehoeContributor I
asked in Home theater
connect Samsung tv with only hdmi/arc out to SONOS playbar with only optical input.

I am trying to connect a 2024 Samsung 65” DU7100 Crystal UHD 4K HDR Smart TV, model number UE65DU7100KXXU to a SONOS Playbar.The issue is the TV only has audio out via HDMI (ARC) but the SONOS Playbar only accepts sound in via an optical cable.I assume I need a converter. However there are numerous options on Amazon or similar.Can anyone recommend one that they use in same circumstances and definitely works ?Thanks in anticipation.

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3 months ago
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zarrosyContributor I
asked in Home theater
Sonos beam gen 2 without trueplay and iphone compatible

Hello Sonos:I was thinking of buying a Sonos Beam Gen 2 and two ES 100 to use as a home cinema. However, I have found that these have a serious problemIn order to calibrate the sound and make it sound as it should, you need to use the TruePlay setting. The problem is that I don't have access to a compatible ios device to do this and I don't know anyone who has one either.I don't know to what extent it is worth getting this system, although people say that without TruePlay it is not worth itDepending on an ios device to do it is actually quite limitingProbably the best thing would be to get some portable device that is not too expensive with a microphone to be able to use it and thus calibrate the home cinemaI don't know what people here think, but I personally don't dare spend what the equipment is worth and then not be able to get the most out of it.It is something that should be fixed in the futureWhat do you people here think?Is the Sonos Beam worth it with the rear speakers without

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3 months ago
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jtkeepEnthusiast II
asked in Home theater
TV Amp black shows SPDIF in ipad iphone app

TV Amp black shows SPDIF in ipad iphone latest app update.I think it should show HDMI and not SPDIF i dont think the newblack amp has this input?

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3 months ago
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lmleung7Contributor I
asked in Home theater
Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background InfoSonos App Version 15.9 Sonos OS S2 Build 75146030 Sonos System Beam Gen 2 ver159 build 75146030 Sub mini ver 15.9 build 7516030 Samsung TV QE75QN85BATXXU Sonos Beam 2 connects with Samsung TV with eARC Problem- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker WorkaroundPower off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists. Please kindly advise how to resolve the issue

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3 months ago
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mickjune123Contributor I
asked in Home theater
sonos beam

My sonos beam recently stopped giving out any sound , it is connected to a Samsung TV via hdmi .I found that the sonos app on my phone which I rarely use had deleted itself (?)After reinstalling the app could not connect to the beam , even after factory resetting the beam .Also when looking at my hdmi on the TV,  there are various picture of white soundwave / wavy line patterns and shapes which periodically change .Any ideas anyone , thanks in advance 

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Airgetlam
3 months ago
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finityContributor I
asked in Home theater
Era100 echo or reverb when paired to Arc.

Some time ago I started gettjng what I can only describe as a reverb sound coming from my Era100's connected to my Arc as surround sound pairs. It never happened when I had my previous One SL's as surround speakers. And I'm pretty sure it wasn't like that when I first set them up. I've powered down all 3 speakers (Arc and both Era100's) and it's still happening. Its almost to the point of being unlistenable Any way to fix it?

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3 months ago
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FlyflotAvid Contributor I
posted in Home theater
Sonos sub mini where to place it?

Hi everyone, I wanted some advice on where to place the mini sub. On the floor under the soundbar or slightly raised above the table where the TV and soundbar are. The table has 2 levels. Thanks. Andrea.

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Schlumpf
3 months ago
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Eddiek83Contributor I
asked in Home theater
Beam ARC issue

Hi I have issues with my Beam ARC. When trying to connect it says ARC not connected when the cable is actually connected. Sometimes when I turn off tv and on again it connects but the tv keeps forgetting the ARC. Other times it says some other device is interfering but no other device is in. Trying to connect here but it’s saying ARC cable is not in 

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3 months ago
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PaviBContributor I
asked in Home theater
Sub (Gen 3) and architectural speakers on Amp plus Arc sound bar?

Can I easily switch between running the sub when I am playing music via the architectural speakers, but then use the same sub when watching TV and using the Arc soundbar? I don’t want the tv sound to play through the architectural speakers. Both the Arc and the architectural speakers are in one large great room with very high vaulted ceiling.

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Airgetlam
3 months ago
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TimemuffinContributor I
asked in Home theater
gen 1 beam with 2 play:1s cutting out intermittently.

Hi guys.  on s1 and s2 especially after the latest update sound will cut off completely for a second for ages then play fine for about 3 mins and it starts again.  before it was exclusively on plex streaming but now it’s on all streaming channels on my sky tv. It’s now doing it on non streaming services like my sky Q.  I’ve done many troubleshooting but nothing works. I was saving up for some Era 300s and an arc but this is a complete mess atm.  any suggestions?

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3 months ago
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GruzzContributor I
asked in Home theater
No sound when TV input is changed

Hi, sorry if this has been asked before.Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒Any Ideas what is wrong?Cheers.

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3 months ago
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