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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,914 Topics
  • 30,166 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5914 Topics
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bennrobinContributor I
asked in Home theater
Sonos Surround Sound Not Working

Last week I upgraded my wi-fi to 1GB with Spectrum and had to replace my modem/router.  Since that meant the network name and password changed, I had to reconnect my Sonos products to the new network.After I was unable to connect my Sonos products myself, I called Sonos Support on Friday. After being on hold for almost two hours, my call was answered and support was very helpful getting my three Sonos Ones, one Sonos Roam, one Sonos Move, two Sonos One surrounds, Sonos sub woofer and Sonos playbar connected to my new router/modem.Unfortunately, on Saturday, I realized the two Sonos One surround speakers had no sound.  They had always worked before.  I double checked to make sure I had a surround sound movie and audio was 5.1 and output was Dolby Digital.I tried to use chat support several times over the weekend but kept getting a message that NO agent was available.I called again yesterday and held again for an hour for Sonos Support.  After trying to connect the two Sonos One surround

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4 months ago
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MkempkenContributor I
asked in Home theater
speakers not connecting

Has anyone had a super random issue with your router via spectrum internet not connecting to your speakers after 4 months of continued use without any changes to the network?

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4 months ago
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big_hungry412Contributor I
posted in Home theater
Arc Audio Presets Request

Hello,I’m sure this has been requested many many times before, but would really love it if there were EQ presets that you could configure and save within the app. Ex. TV/Sports vs Movies vs Music. I would be fantastic to have the ability to configure multiple saved EQ presets that could be easily switched between given the source material. There are a lot of cases where I constantly have to turn the volume up or down and change the bass, treble, surround and sub settings when consuming different media and it becomes tiring. The ability to create and save a few presets would be amazing! I’ve had cheaper sound bars that offer this feature and would love it if Sonos could implement this. 

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4 months ago
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YvesB014Trending Lyricist I
asked in Home theater
How to send ARC regular tv audio on ERA 300 surrounding speakers?

Dear All,I have a Sony TV with ARC playbar and 2 ERA 300 linked in surround. Dolby Atmos of DVD works well in the surround. However, I would like to send the ARC sound from a regular TV to the surround speakers. Something else I am unable to let work.I was also unable to find any usable information on that matter...Could somebody help?Best regardsYves

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4 months ago
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JaiyenyenContributor I
asked in Home theater
When not in use my Arc occasionally makes random noises

Just recently my Arc when not in use suddenly emits random noises, sort of like popping sounds. It does this quite loudly for around 10 seconds then stops. Thsi is noise happens randomly. Some times 2 or 3 times a day, sometimes once a day and sometimes with a couple of days gap. The first time this happened on first use after the noise the volume on switch on was extremely loud. Since then the volume is always much louder than at switch off when used after the sounds. Any idea what is happening. 

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buzz
4 months ago
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Tlman46Contributor I
asked in Home theater
Amp driving surround speakers for an Arc

Hi, I have an Arc and sub for a 3.1.2 system. I have some speakers in the ceiling connected to a Gen 2 Amp for background music. I was thinking of connecting the amp as surround to the Arc, but: I am seeing conflicting information about Ethernet vs Wi-Fi. The Amp is connected by Ethernet to the router, the Arc uses Wi-Fi. Is this incompatible? Is do both need to be wired or both Wi-Fi?  And I saw a suggestion that if I set up the Amp for surround use I won't be able to stream music anymore to it. Is that true? IE once a speaker is bonded as surround, it cannot be separately selected to play music? Thanks for your insight in advance.

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4 months ago
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Pgers22Contributor I
asked in Home theater
new optimum remote set up

Good evening everybody I just recently updated my cable box remote control through Optimum. I have tried to install the Sonos beam and they will not recognize the volume buttons. I have tried to restart the system, but no avail as of right now I cannot use the new remote control with the Sonos beam. Any ideas? As reference the new remote control is the black one and not the old silver one

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4 months ago
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joedokContributor I
asked in Home theater
Arc and Pioneer Plasma monitor

I have a Pionner Plasma Pro-FHD1 which is a 1080p monitor, no tuner, 2 HDMI inputs and obviously no apps as this is a 2006 monitor.  There are no audio outputs except for speakers which can be attached to the monitor.  I would like to use a fire tv stick or apple tv directly into the Arc, then the Arc output to the monitor for video.  Does anyone know if this is possible?Thanks in advance,Joedok

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4 months ago
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1337ostrContributor I
asked in Home theater
How to check if 7.1.4 is working properly?

Hi Guys! I have LG C2 and Sonos configuration:Arc Sub 2 x Era 300Everything it’s working properly, but I want to be sure, that TV output audio is 7.1.4. How can I check that? Arc is connected via eARC hdmi and i’m using iOS.

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4 months ago
toyboy
toyboyChromatic Producer II
asked in Home theater
Testing Sonos system with Dolby labs on Apple Music

So I run the Dolby Atmos or the 5.1 test from Apple music on Sony TV on with ATV. The Arc sound bar says Right, Center, then Left surround, Right surround but it never says L on the Arc sound bar. Do I have a problem?

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4 months ago
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Ketan ShahContributor I
posted in Home theater
Have anyone had a pathetic customer service experience trying to return

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

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Bumper
4 months ago
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JackbirdContributor I
asked in Home theater
if i add Beam Gen 2 to Era 100s and Sub mini, willl that allow my speakers to work with my TV?

Will the Beam Gen 2 allow my Sonos speakers to work with my tv

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4 months ago
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Arévalo16Contributor I
asked in Home theater
No puedo conectar sonos beam 2 a mi WiFi

No puedo conectar mi Sonos Beam 2 a mí red WiFi a pesar de ser de 2.4 Ghz. Esto me imposibilita configurarla de inicio y me.impide poder utilizarla en mi televisor. Moderator edit:Google Translate-I can't connect my Sonos Beam 2 to my WiFi network despite it being 2.4 Ghz. This makes it impossible for me to configure it at startup and prevents me from being able to use it on my television.

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Corry P
4 months ago
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GARYP74Contributor I
asked in Home theater
Arc sound always starts from Zero when I turn on LG TV

Arc sound always starts from Zero when I turn on LG TV

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4 months ago
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SooskContributor I
asked in Home theater
Renewing topic: TV Remote, only controls the ARC's volume, not any other speakers in the group

This 6 year old topic, has not been answered yet. Could a GROUP VOLUME CONTROL ON/OFF option be the solution? Linke below:  For those super smart commenters who are going to comment “why don’t I use Surrounding and that I do not understand sound systems correctly!” or something similar :) please read the topic below first: The two topic above may be dependant! 

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4 months ago
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ApophisXPContributor I
asked in Home theater
when can i use my sub and surrounds again?

Trade ins for these products are currently poor, so while waiting to find a better solution, can someone advise how to get these products working again? bridge has been disconnected now as otherwise, nothing works.  playbar works on its own.  Surrounds won’t when I finally managed to update them and connect them up. That’s broken.  Attempting to add the sub still results in an app crash.  is the only quick solution for the above the previous s2 app? I’m on iOS but purchasing an android to get this functionality back hopefully or roll it all back and disable updates. 

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Pools-3015
4 months ago
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JaschahalContributor I
asked in Home theater
Sonos Sub Gen 3

Hii have sonos arc and sonos sub gen 3. I also have sono play five. The sonos sub is connected with the ARC but is not playing sound but it works fine when connected to Sonos Play 5.tried every method. kindly helpthanks

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4 months ago
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ShigContributor I
asked in Home theater
Not sure if it's the app or the way my system is set up

Hi all,I’m not sure if my issue is with the app or with how my system is set up. I have a Sonos Arc, Sub Woofer and 2 amps connected to ceiling speakers Sono’s customer service helped me set up my Arc and helped me get the TV’s sound to come through the Arc and 2 ampsHere’s my issue:After Sono’s customer service helped me, each time I turned on the TV I would get sound from my Arc and my ceiling speakers in the family room I added Spotify to my Arc and the other day I used voice command to play Spotify through my Arc and speakers After I stopped playing Spotify through my Arc, I turned on the TV No sound came out of the Arc or speakers After going through the app, I was able to get the sound going again But now when I turn on the TV, the sound only comes through the Arc and not my ceiling speakers. I have to go into the app and connect them, when before I played Spotify through the Arc, the TV came through the Arc and ceiling speakersI’m not sure if it’s an app glitch but any insight w

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Ken_Griffiths
4 months ago
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Rob_69Contributor I
posted in Home theater
the new app

Struggling with the new app since it was first available .   As a SONOS user for many years with several SONOS products ,  this app does not reflect in any way the great system I’ve enjoyed for so many years .  The app is awful .   The room controls and volume settings simply don’t work .  I am unable to get sound from the TV to my surround sound ( playbar plus sub plus two play 1’s) .  The apply button on the volumes is a bewildering feature does anybody know what it actually does  ?  On my system it stops the sound completely :-(  SONOS favorites list gone .  I’ve given up trying and now just use the TV speakers .  And yes,  I’ve unplugged everything a million times and reset a million times etc .   Please ,  please give me back the old app .  

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4 months ago
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dsheContributor I
asked in Home theater
Cannot connect Sonos One SL speaker to pre-existing system

Hi all, Hoping to get some help with this, as I’ve been banging my head against the wall with no luck.  Incredibly frustrated with how borked this process still seems to be years after the fact.  I’ve been running a surround sound system in my home for the past 5 years, mostly without issues, which consisted of a Sonos Beam, with two Sonos One SL speakers acting as the surround speakers.  After the most recent Sonos app update, all three speakers disconnected from the Sonos network, which prompted this mess.  Effectively, after opening the new app, all my devices were missing, and the Sonos app claimed it could not find my system on the network anymore.  (Network SSID and settings have remained unchanged.  I have a router which does a dual-band network - 2.4 and 5.0 gHz - under the same name, which worked previously with our Sonos system prior to the app update).  I’ve been able to re-add my Beam and *one* of my Sonos One SL speakers, using an Ethernet cable to connect to my router dir

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4 months ago
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davidcalContributor I
asked in Home theater
sonos play 1 & ray

I have 2 sonos play 1 speakers that are connected as stereo. I want to buy a Sonos Ray just so I can listen to music from the TV on all the speakers (surround is not important to me..). Is it possible?

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4 months ago
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GARYP74Contributor I
asked in Home theater
Roam2 has issues when grouped with Arc

I have all parts of system on same wifi - when listiening to TV Roam 2 sound kinda crackles drops every 2 secs or so

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4 months ago
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GMalstromContributor I
asked in Home theater
Connecting Sonos Arc to Asus XD5

I am trying to connect a Sonos Arc wirelessly to a network with an Asus XD5 Router with mesh hotspots. I tried turning off Airtime fairness on both 2.4 & 5.0 GHz bands. I tried creating separate networks for both bands. I even tried to disable 802.11ax. I ran through all other troubleshoots on the community board. None of these options ended up working. I connected a Sonos Amp with Architectural Speakers seamlessly, although the Amp had a hardwired ethernet connection. Is the only option to connect to this network via a hardwired ethernet connection?

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AjTrek1
4 months ago
J
Jason TriciaContributor I
asked in Home theater
arc soundbar makes random chirps while playing music and watching tv

Random chirps like a connection issue but music and tv still plays fine. Does it more while listening to Amazon music 

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J
4 months ago
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BoggyTrending Lyricist I
asked in Home theater
audio home theater

Can someone explain why I get pcm 7.1  not Dolby digital 7.1

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4 months ago
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