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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,655 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5586 Topics
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fedetchContributor I
posted in Home theater
Two Sub Mini's

The best thing about Sonos is their modular structure and the freedom that gives the consumer to build the setup they want. So why on earth are they not allowing two sub mini’s as they do with two subs? I’ve heard a ton of people that prefer an even distribution of lows rather than more powerful lows and we should have the option to choose between them. Especially if you live in an apartment. There is an artificial barrier that sonos has set up to try and force people to pick a sub instead of two sub minis that i don’t understand considering they make money out of the two options. 

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3 months ago
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Peter_254Trending Lyricist II
asked in Home theater
TruePlay, changing position of Playbar

My TV/Playbar is mounted on a wall bracket which I turn when I want to watch TV/movies on my sofa.I've been running a TruePlay from the sofa as this is where I watch movies.As I understand it, TruePlay adjusts the volume of various speakers. After you have made a TruePlay, the speakers can adjust themselves over time to get the optimal sound.But if the TV/Playbar is constantly rotated, then the TruePlay optimization will not remain optimal over time, or will it?System: Playbar-Sub-2xPlay1.  

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3 months ago
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ThibaultcContributor I
asked in Home theater
Nouvelle Sonos Ray qui « craque »

Bonjour,Voila maintenant presque une semaine que j’utilise ma nouvelle Sonos Ray que j’ai associé à mes deux Sonos One et ce soir en rentrant, j’allume la télé et la ray se met à craquer, grésiller. Ce n’est pas continue, vraiment très sporadique mais c’est très dérangeant ! J’ai redémarré la tv, la ray, j’essaie de ne passer qu’en wifi, je vérifie les réglages et je remet tout d’origine, rien n’y fait… même quand tout est éteint, et débranché, elle grésille toute seule…des idées d’où ça pourrait venir ?merci :)  Moderator edit:Google Translate- Good morning,I've been using my new Sonos Ray for almost a week now, which I combined with my two Sonos Ones, and this evening when I get home, I turn on the TV and the Ray starts to crackle and sizzle. It's not continuous, really very sporadic but it's very disturbing! I restarted the TV, the Ray, I tried to switch only to wifi, I checked the settings and I put everything back to original, nothing works... even when everything is turned off an

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3 months ago
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JvMcKContributor I
asked in Home theater
default groups

Every time I turn on the TV I have to go to the app and tell it to turn on all speakers. It sure would be nice if I could default to a specific group or even just “everywhere”. Is there a way to do this?  Am I missing something?  Tired of searching for my phone just to turn on speakers. Thanks y’all!

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jgatie
3 months ago
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zaeContributor I
asked in Home theater
Playbar volume level resets every time I turn on the TV

Every time I turn on my TV, my Playbar resets to the same initial volume level (10%). It has always done this, but I don’t want it to. Instead, I want it to remain at whatever volume level it was at the last time it was used. This is the normal behavior of every other Sonos speaker I have, including my Arc.This has been an issue for years and I’ve never been able to find anything in settings to change the behavior.I also can’t find anything from Sonos clarifying whether or not this is the intended behavior. Is it? And if so… can I change it so that the volume level isn’t reset each time I turn on my TV?Thanks

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3 months ago
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Rob H TerpstraContributor I
asked in Home theater
Music off in all rooms when tv turned on

Have created tv room with Arc, sub and one in stereo. I have 3 more rooms with speakers. When I turn TV on my muziek stops in tv room, like to see muziek stop in all rooms. How?

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3 months ago
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Stine38Contributor I
asked in Home theater
Surround sound wont connect

Have one ray and two era 100. Trying to set up surround sound but every time I try, it says that it’s unable to connect. Check WiFi and that the speakers are on. I’ve checked and tried several times but the same issue pops up everytime

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3 months ago
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OzpomContributor I
asked in Home theater
playbar wont connect to wifi

I have multiple sonos products inc 2 surround sound setups.  Recently my playbar has stopped connecting to the wifi.  I’ve reset the playbar and router multiple times & still no resolution.  The playbar connects to network if I use an Ethernet cable but that’s in a different room to where the playbar lives.  Have researched extensively and can’t find a resolution.  Any help appreciated as all my other devices connect to the same network with no issue. 

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3 months ago
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ramedeirosContributor I
asked in Home theater
Soundbar won't connect

Soundbar no longer works with television since app upgrade

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Airgetlam
3 months ago
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rvia100Avid Contributor I
posted in Home theater
Sony XBR TV, appleTV Gen3 using Playbar for sound. Volume Up doesn't work after latest update

I had an issue with my sub not connecting after the update.  I have given up on getting that to work for now.  I then noticed my volume buttons were not working.  I have reset the Playbar and reconnected to the app.  I tell it to use the TV volume IR for controls.  It asks me to hit the Volume Up button.  It recognized that I pressed the button and says it’s now programmed.  When I hit the Volume Up button, it does nothing.  When I hit the Volume Down button, the volume goes down.  This was all working fine before I tried to fix the issue with the sub connecting.  It’s all gone terribly wrong since then.  I have had to turn the Playbar off and use the TV sound for now. Anyone else see this issue?  Am I the only person using a Playbar with a Sony XBR TV?

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3 months ago
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JMH-DavosContributor I
asked in Home theater
sonos app delete surround speakers

In the new Sonos app i can’t delete the surround speakers (One SL).I want to do this because I would replace the One SL for the ERA 300 to be the surround speakers. the message in the app is no network found and that’s wrong because I can play music over all the speakers.

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J
3 months ago
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MaribethContributor I
asked in Home theater
getting sound on my sound bar with tv

since this rediculous change to the system I can’t listen to the audio on my sound bar while watching tv?this morning I waiting for 1hr & 8mins for a customer serivce person whose English was marginal - she was of NO Help - my total wastede time was 1hr 47 mins!!I’ve had my system for quite awhile & never had an issue like this - no what do I do?!

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M
3 months ago
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fsmContributor I
asked in Home theater
conectar todo a barra????

buenas, mi pregunta es la siguiente.quiero comprarme la barra BEAM gen2tengo un  decodificador vu+ 4k con salida hdmi y salida óptica una ps5 y una tv salidas hdmi entre ellas una hdmi arccomo podría conectar todo eso a la barra???es posible??desde ya muchas gracias

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3 months ago
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GC3Headliner I
posted in Home theater
16.1.1 update not good ...

Woke up to sub not being connected. Hardware update available 16.1.1, typical installation issues occurred. Two total shutdowns and restarts later, all hardware again online showing 16.1.1 but am still being prompted for update available.  

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3 months ago
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MissionspartaEnthusiast II
asked in Home theater
Speakers finally back online and now this

After days of the app telling me my speakers weren't on the network, they finally have shown back up. But now my Living Room, which is set up as a Home Theater system (Arc, 2 300's, and Sub) will play tv sound alway a through the Arc and sometimes through the 300's and Sub, but always shows the living room as music. Anyone know why this junk app now won't treat that room as a theater like it always has and insists it is looking for music? I'm sooooo sick of this. $3k of speakers in this house and 80% of the time they don't show up on the system since this app update and when they do show up, something major is messed up. Over 5 hours on the phone (half of that on hold) and they want to insist it's my router even though the setup worked mainly fine for years before this update. 

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3 months ago
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charlesbell74Avid Contributor III
asked in Home theater
Sonos Truplay Issue with Arc

Hi everyone.  I am stumped! We have successfully used TruePlay multiple times for all of the rooms in our house and recently I wanted to redo it for our home theatre (Arc, Era 300s and 2 subs).  When I tried on my iPhone 13 miini I received an error message that there was too much noise in the room.  I tried running it again with everything off and got the same message.  I then tried on an iPhone 14 and received the same message.  Both phones had their cases off, do not have lint in them, and tests were performed in a nearly silent room.  I also turned off Bluetooth. I am not sure what else to try.  Any suggestions? As I mentioned above, the phones are able to use TruePlay in every other room and also successfully performed TruePlay in our theatre in the past.

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3 months ago
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BestevaerEnthusiast I
posted in Home theater
It's kinda ironic

For context; I'm still on 16.1 with my app and speakers. I also prevented auto update and any communication between my system and Sonos through my DNS resolver ( except audio). I wanted to buy some extra surround speakers for my office. But since I probably encounter issues when adding surround speakers with the "old" app, I suspend the buy. Because I would like to keep a good functioning system. So Sonos f'ed up the new app and because of it it also lost my sales. And like this I will never buy the Ace… Good job mr. Pence. With your short term vision! But hey! Everything for black numbers on the reports and shareholders!

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3 months ago
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Bertto89Contributor I
asked in Home theater
Era 100 surround direction

I have checked the community and I think this topic is not answered. With the sonos arc, sub and two era 100 setup, which are touching the couch and mounted on the wall, the direction of these should be against the TV or diagonally to the listener. Aditional info:Distance to sonos arc is 3,8m.Distance between era 100 is 3mDistance for each era 100 to listener 1,4m. thanks for your answers and sorry if its duplicated.

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Stanley_4
3 months ago
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TreetopwoodyContributor I
asked in Home theater
Sonos update ruined my tv connection

The most recent sonos update ruined the connection with my TV. It’s only good for music now and I don’t listen to music at home. How do I undo the update?

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3 months ago
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BcdrggcsrycsContributor I
asked in Home theater
compatibility

I’m looking at buying a Ray Soundbar but want to know if I can connect my 2 x play 1 speakers to create surround sound please? 

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3 months ago
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KwakuContributor I
asked in Home theater
problem with audio from Apple TV and sonos arc soundbar

In addition to Apple TV, my system consists of the Arc soundbar, subwoofer and Five in an adjoining room. The system has been stable since I purchased and configured a year ago. Recently (there may have been Apple and Sonos updates) the system does not output audio. Checked Apple TV settings and audio out is set to TV. I can direct audio temporarily to Air Pods but unable to stream sound to the Sonos system. I have a 1 GB ziply fiber connection and have rebooted wifi router, Apple TV etc. with no change. Desperate and it is impossible to connect with tech support at Sonos!

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Pools-3015
3 months ago
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ighavidelContributor I
asked in Home theater
Sonos ARC SL not connecting to Samsung NeoQLED

I can’t connect my Sonos ARC SL to my Samsung QN85. It’s attached to the HDMI ARC port. the TV sees a connection but shows as unknown device with turned off sign. I’ve reset the TV, Sonos, and used two different HDMI cables. The Sonos works by itself by wifi and the mobile app, however, no connection to TV. It was working for two years with the same TV.Any suggestions? if it needed service or parts, how and where can I get it? I live in Houston, Texas.thanks

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3 months ago
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Hooter22Contributor I
asked in Home theater
no audio on arc's surrounds

Have the arc and a sub and 2 wireless speakers. It's been working just fine until my wife unplugged 1 wireless speaker and now only the bar is working and I cant get it back in sync. How do I restart to get all connected again? 

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3 months ago
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mikecollins99Trending Lyricist I
asked in Home theater
surround sound set up

New App issue?Realised last night watching a film that my Era300’s were not acting as surrounds to my Arc and Sub. I have now tries over 10 times to add them but keep getting error message.So fa I have tried:unplugged and powered back up.Factory reset both speakers, set back up on my system.Rebooted router. Signed out of Sonos app on iPad and iPhone. deleted and reinstalled app.I have the speakers on my system and can set up as a stereo pair but no joy as surrounds.Help!

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UKMedia
3 months ago
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abtabtContributor I
asked in Home theater
Songs Beam gen 2 sounds terrible

I recently purchased a Sonos Beam gen 2 and sub mini. The setup was easy but the Beam sounds terrible. There is very frequent low end distortion during the dialogue and in general it sounds bad. It is very low mid heavy and lacks detail.I have run the Trueplay tuning multiple time using multiple different methods, all sound bad.Has anybody had this problem and resolved it?

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3 months ago
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