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Contributor I
July 2, 2025
Answered

No sound test channel of Beam 1

  • July 2, 2025
  • 5 replies
  • 105 views

When running a Stereo test, there is not sound from the left channel speaker during the test, I have changed the HDMI cable to the TV with no change in the result? 

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Best answer by Mr. T

The issue could be with the test file you are using.

If you suspect there is an issue with the speakers in the Beam, the best course of action is to contact Sonos Support

They will be able to determine from diagnostic data if there is any fault in the Beam.

5 replies

Mr. T
Mr. TAnswer
July 2, 2025

The issue could be with the test file you are using.

If you suspect there is an issue with the speakers in the Beam, the best course of action is to contact Sonos Support

They will be able to determine from diagnostic data if there is any fault in the Beam.

franknewsAuthor
Contributor I
July 2, 2025

Thank for your reply I will contact Sonos Support.

Regards

Frank

Prodigy III
July 2, 2025

Thank for your reply I will contact Sonos Support.

Regards

Frank

How are you running the stereo test? What is the source for this? (YouTube video, stereo test from a streaming service like Spotify...)? Is it missing the left channel for content both on TV and for music? 

franknewsAuthor
Contributor I
July 7, 2025

Thank you, problem now resolved

Belly M
July 7, 2025

Thank you, problem now resolved


please do post how this was resolved in case anyone has the same issue