Hello all

i am hoping for some help with my Sonos system.

Summary of the set-up:

2 rooms with Sonos home AV set-ups.

Open Plan: Original Play-bar connected via optical cable to Samsung Frame.  Wireless connection to internet.

Lounge: Arc connected to Samsung Frame via HDMI, with mini-sub, and two rear speakers connected via Sonos AMP.  AMP and Playbar connected via Ethernet to the home network (believe this is required for this set-up to operate).

Vodafone broadband, but with router used as modem (wireless network disables), and connected to a UniFi network.  Mixture of hardwired access points and WAP (connected by cable to the main network switch).

Issue:

Both rooms initially worked well, before they started to experience periodic audio drop-outs when using them for AV (that is there only real use - have other speakers for music).

Tried to change the Network channel without success originally before a live chat with support suggested changing the channel on the app and then doing a full power-cycle.  With the channel set on 11 everything seems OK for a while.

The issue has re-occurred recently with no obvious change in home circumstances - no new WiFI products etc. 

I have done a full power cycle of all Sonos, router, and UniFi Network switch - seemed to work initially but a few hours later it returned.

It occurrs sporadically ie tends to occur after it’s been used for a period of time ie 45 minutes+ into watching a film, and then might do it a few times quickly and then have period of working we’ll.

I have logged onto the UniFi system and changed the wireless channel from “auto” to 6 (different from the 11 the Sonos is on) but it is still doing it.

solutions?

What can I try? It is frustrating to have a very good audio system for AV but is seemingly unable to work consistently.

All help welcome