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Hi

I have had the Sonos arc ultra since launch, I have this issue all be it very rare where I hear a loud sudden pop noise when playing content, the pop noise is much louder than the set volume.

It's very random, I had it happen yesterday while watching HBO series The Outsider, it appeared to come from the right side of the soundbar. No idea what audio track was playing I think it was multichannel PCM 7.1, but had it happen with Atmos tracks as well.

The last time I had the issue was a few months back I think, so like I say its not a common issue.

 

Im sure I read a thread on here about a similar issue, but perhaps that was the original Arc, if there is a thread on the arc ultra with same issue, could someone link it here please.

 

Thank you

The next time it happens, make a call to Sonos support immediately and have them look at your diagnostic. With the tools they have they can diagnose whether or not its a hardware issue.

Will do but if it happens late at night, could I send a diagnostic report the next day, would it still potentially be visible to them? 

Yes, you don’t have to call within 10 minutes, just submit the data within 10 minutes so it shows up. You can then call at your leisure (relatively speaking, I suspect). 

Hi

I have had the Sonos arc ultra since launch, I have this issue all be it very rare where I hear a loud sudden pop noise when playing content, the pop noise is much louder than the set volume.

It's very random, I had it happen yesterday while watching HBO series The Outsider, it appeared to come from the right side of the soundbar. No idea what audio track was playing I think it was multichannel PCM 7.1, but had it happen with Atmos tracks as well.

The last time I had the issue was a few months back I think, so like I say its not a common issue.

 

Im sure I read a thread on here about a similar issue, but perhaps that was the original Arc, if there is a thread on the arc ultra with same issue, could someone link it here please.

 

Thank you

Hi there. I’m experiencing the same issue at roughly the same frequency, and I’ll be uploading my diagnostics file the next time it happens. But let us know what sort of response you receive from Support. It would be nice to know if there’s general acknowledgment of the issue.

Uploading diagnostics places them on a server where they sit, ignored until the submitter calls support.

Support rarely is seen in these forums, the forum moderators have limited ability to pass things to support.

 

If you want a fix, submit the diagnostic and call, nothing else will get you the action you want.

Hi

I have had the Sonos arc ultra since launch, I have this issue all be it very rare where I hear a loud sudden pop noise when playing content, the pop noise is much louder than the set volume.

It's very random, I had it happen yesterday while watching HBO series The Outsider, it appeared to come from the right side of the soundbar. No idea what audio track was playing I think it was multichannel PCM 7.1, but had it happen with Atmos tracks as well.

The last time I had the issue was a few months back I think, so like I say its not a common issue.

 

Im sure I read a thread on here about a similar issue, but perhaps that was the original Arc, if there is a thread on the arc ultra with same issue, could someone link it here please.

 

Thank you

Hi there. I’m experiencing the same issue at roughly the same frequency, and I’ll be uploading my diagnostics file the next time it happens. But let us know what sort of response you receive from Support. It would be nice to know if there’s general acknowledgment of the issue.


hi

Happened again today while watching a movie on Apple TV 4K, submitted a diognostic and contacted via live chat, they seem to be aware of an issue but I don’t think they have come to anything conclusive for a fix, I just gave them as much info as I could.

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