I bought a Panasonic TV about a month ago and connected a Beam Gen 2 and surrounds via HDMI to the eArc. Everything worked great except no sound from the Blu Ray player, which I still haven’t figured out. Last night the soundbar disconnected from the TV and I can’t get it to reconnect. I tried restarting both the TV and soundbar and ultimately factory reset both. It still won’t connect. When I try to add a soundbar on the TV it says there is an unsupported audio device connected to HDMI 2 (eArc connection). When I “connect to TV” in the Sonos app, it says connecting but just gets stuck. It has worked great for the past month. Any ideas?
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Sounds like some sort of issue with the CEC system in the TV set, where it isn’t communicating properly with both the Blu-ray player and the Sonos speaker. I’d definitely be looking at the audio settings of the Panasonic, they might have been changed by an update, or even a power surge.
Given that your having trouble with a Blu-ray player as well, I’d probably want to contact Panasonic’s Customer Service, as they’re more likely to be familiar with their own hardware.
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