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Danm2
Contributor I
July 9, 2025
Answered

Beam Gen2 won't connect to Panasonic W95a

  • July 9, 2025
  • 1 reply
  • 125 views

I bought a Panasonic TV about a month ago and connected a Beam Gen 2 and surrounds via HDMI to the eArc.  Everything worked great except no sound from the Blu Ray player, which I still haven’t figured out.  Last night the soundbar disconnected from the TV and I can’t get it to reconnect.  I tried restarting both the TV and soundbar and ultimately factory reset both.  It still won’t connect.  When I try to add a soundbar on the TV it says there is an unsupported audio device connected to HDMI 2 (eArc connection).  When I “connect to TV” in the Sonos app, it says connecting but just gets stuck.  It has worked great for the past month.  Any ideas?  

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Best answer by Airgetlam

Sounds like some sort of issue with the CEC system in the TV set, where it isn’t communicating properly with both the Blu-ray player and the Sonos speaker. I’d definitely be looking at the audio settings of the Panasonic, they might have been changed by an update, or even a power surge.
 

Given that your having trouble with a Blu-ray player as well, I’d probably want to contact Panasonic’s Customer Service, as they’re  more likely to be familiar with their own hardware. 

1 reply

Airgetlam
AirgetlamAnswer
July 9, 2025

Sounds like some sort of issue with the CEC system in the TV set, where it isn’t communicating properly with both the Blu-ray player and the Sonos speaker. I’d definitely be looking at the audio settings of the Panasonic, they might have been changed by an update, or even a power surge.
 

Given that your having trouble with a Blu-ray player as well, I’d probably want to contact Panasonic’s Customer Service, as they’re  more likely to be familiar with their own hardware. 

Bruce
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