Home theater

So I bought a new beam generation 2 yesterday (2 hours for it to connect to the TV and true play doesn't work obviously) I'm going to sell the old beam generation 1 and I've reset it to factory reset. The beam generation one is still showing up however on the Sonos account it was registered to. There doesn't seem to be any way to unregister it. If the new owner sets up this beam isn't it going to think that it's still registered under my account? Thanks very much. Moderator edit: Don’t worry too much about sections - we can and will move topics that are in the wrong place.Moderator edit: Found other post, merged post with question with post with answer

I just bought a Beam 2 to pair with my Sony X900E TV via eArc. I want to watch movie using the Sonos speaker and use the TV speaker for normal TV programs. I wonder if there is a voice command to switch between the speakers smoothly.

I cannot separate my Amp and ARC in the App. It defaults to the Amp, and if I try to turn off the Amp, the Arc will not play. Always defaults to the Amp 

I have a very weird problem. Sometimes when i watch youtube on my smart tv and then go back to PS5 some of the sound effects on the PS5 stops working. For example footsteps and swordswings in a video game. And when i look in the app is says "Pcm 2.0" instead of "Pcm 5.1" like it said before switching to youtube.It will not switch automatically like it did before. Weird thing is if i for example watch and dolby atmos 5.1 video on youtube and THEN switch to ps5 the sound works just fine and then app says "Pcm 5.1" again.I have been in contact with sonos support and sent a diagnostic but they couldnt find any problem with the system. And this problem seems to only occur when switching source to PS5. Anyone had a similar problem?

After the latest Sonos update (16.1) my rear surrounds and sub mini were disconnected and I cannot get them reconnected and working again (my beam has been unaffected somehow?). Sometimes it finds them and says they're connected but they don't work and then disconnect almost immediately. Sometimes it just will not find them at all. I've tried all the ideas suggested in app, disconnecting the power adapters, rebooting the router etc. I also have tried reinstalling the app and setting up as a new system but nothing seems to solve it. I even tried rolling back to the previous version of the app but it wouldn't let me connect any new devices without updating it! I'm sort of out of ideas now System: 2x One SL rear speakers, sub mini, beam gen1. Connected by eArc to LG B2 TV

I have a simple system with a Beam G2 and two Era 100’s.Since the latest App update it has been difficult to get the speakers to connect again and when they are working they intermittently cut off and the sound profile changes (sound comes from only the sound-bar and the the rear-speakers and then back again).I also seem to have lost the option of switching to night mode and speach enhancement… 

I am wondering, what would be the most recomended placement for two(2) gen 3 subwoofers, four(4) era 300 speakers, and the sonos arc. Room is aproximantley 15 x 16.Obviously,  i put the arc under the tv, on a sound bar holder. i beleive the other most recomended option is 2 era 300 on back wall, left and right. I am just perplexed as to where should my other componensts should go as to not cancel out any frequencies and have the best perfermance.My general use is for movies and video games, ocasioanl music also upon the cleaning times.Any help would be awseome. So far on youtube i seen the setup fpr 2 gen 3, but no era 300

I have lost all system settings and Sonos system no longer recognizes my speakers.  This seemed to occur with the recent App update 

I had automated updates enabled and the rest of my system has successfully been upgraded to build 16.2 but the Bean Gen 2 has failed.The Beam Gen 2 is stuck with the alternate flashing Red and White lights which indicate a failed update. I can no longer see the system in the app.I have tried the following without success.Reboot the device Reset to Factory Settings Unplug for 24 hours and reboot| Changed from wireless to direct ethernet connection (via Eero)Anything else I can try? Product support in the UK are offline currently despite being working hours. The system is less than a year old.

 My Sonos app is showing that everything I play via my External HDD through my android TV is playing in Dolby Digital plus 2.0. I'm positive it used to play 5.1 with video that supported it and I have the speakers. I've enabled pass through on my TV and Kodi and checked a film on Netflix to see if it shows up as Atmos or 5.1 and it does. I'm also using the Arctic Zephyr skin if that causes any issues. Can anyone help?

Hi all sorry I am new and I bought the Sonos Ray,tired to figure out how to connect it for like 3-4hour but it still don’t work.It just keep blinking white light, I tired the reset method but the orange light not even shown up,all it does was blinking white light whatever I have done.The Sonos Ray doesn’t appear on my Sonos apps too. Please help I don’t know what’s going on.

I have read many mixed comments on this.  I want to use 2 100s in the front and 2 in the back paired with an Arc.  Ive read you can pair 2 separately but there will be syncing issues for music(we listen to music on youtube as we have triplet 3 year olds).  Is it true there will be syncing issues and I would be better off getting a sub with 2 100’s or should I upgrade to 300’s?  Apologies if these are dumb questions, we are new to Sonos.  Thanks

For whatever reason my SL Ones decided to create a separate group from my arc and sub so now they won’t reconnect to the living room. How do delete the unwanted groups?

Good evening,I currently have the following setup listed in the title, but here it is once again just in case you clicked without reading. Sonos ARC + LG C8 + HD FURRRRRRY Arcana.I purchased the HD Fury arcana with the hope of both being able to utilise Dolby Atmos audio and also fixing the dreaded lip sync issue. Alas the lip sync issue still seems to be present in some content.I'm using an Apple TV Pro 4K as my streamer.I have played around with serval different settings but I just can't seem to get consistent fixed lip sync on all programs.Current Settings: HD Fury Arcana is on default settings on FW 0.86 LG C8 is on default settings Apple TV 4K Pro Ultra Max SE is on mostly default with match TV content turned on for video and audio and also change format tuned off under audio. Does anyone have any recommendations on the best settings to achieve fixed lip sync across all content including, YouTube, Amazon Prime, Netflix etc?Your input would be greatly appreciated.

Good morning I have problems with my Sonos devices, I measure myself and since I moved I have not been able to find them in my application and I am without sound

Are the new Era compatible with Playbar and Sub?

Bonjour, Depuis quelques jours, ma télécommande LG (modèle G1) ne fonctionne plus pour le son du sonos Beam Gen 2. Ça a fonctionné sans aucun soucis depuis bientot 2 ans.Je pense avoir tout  re testé pour la configuration: reset système sonos et TV LG réinstallation sonos beam, il est bien reconnu dans l’application réinstallation sonos depuis la TV, la barre de son est bien reconnu sur la TV Test avec un autre cable HDMI Déconnexion de tous les périphériques environnants pour les potentielles interférencesLe soucis est au moment de synchroniser les commandes télécommande avec la barre de son, là ça m’indique que le périphérique n’est pas reconnu.A l’étape 2, installation de ARC mode => test de la connexion => Votre ARC mode n’est pas connectéDepuis l’application Sonos, j’arrive bien à modifier le volume. Le son de la TV sort bien sur la barre de son lorsque je selectionne HDMI ARC, mais pas moyen de retrouver le controle du son depuis la télécommande.Je ne sais plus d’ou le prob

I hooked up my arc to my Sony Bravia with optical cord provided it worked great shut Tv off next time I went to use it will not play on arc or TV speakers now I have tried almost everything to make work again 

Every time I try to setup the Dolby atmos with the arc, sub and 2x Era 300 I can’t get any further from connecting the arc and sub, then the sub disappears and I can connect the era 300s.  The problem is that I can’t get arc and era 300 to join as one unit for the tv and the sub just never shows 

Hi,the surround sound was working and now it isn’t.i have tried unplugging and switching back on. I am trying to reconnect to my 300’s but the app doesn’t see them.i can connect individually to each 300 to play music?new to Sonos soprobably doing something stupid!Thoughts welcome

Hi, is it possible to creat surround effect cinema with ARC+One+MoveGen2?

Is there anyway to connect Beam 2 to cellular data without wifi? 

My Arc and Sub Mini are attached via HDMI-eARC to my Samsung TV (QE55Q80TATXXU).Occasionally, when it’s late, I would like to be able to use my TV’s internal sound to avoid disturbing others in the house who have gone to bed. However, if I try to switch to it, the Arc just takes back control immediately. The only way I can avoid this happening is by powering down the Arc so it is no longer available.Does anyone know a fix for this?Thanks in advance,Steve

I’ve noticed that when playing PCM 5.1 the surround audio volume is quite low but when playing Dolby Atmos surround audio volume is loud. My current solution is to manually adjust surround audio to +7 or +8 when playing PCM 5.1 then reset to default settings when playing Dolby Atmos. It would be really nice if we could have codec profiles that would allow us to save custom levels per audio codec.

I lost my signal from amp to tv