Home theater

Hi, I currently have a Beam, Sub and 2x Sonos Ones. Beam and sub are working great and both Sonos Ones connect as single speakers with no issues. When I come to group them all as a surround sound group, both Sonos Ones are undiscoverable by the app and I have to factory rest both Sonos Ones.Any ideas what is going wrong here?

I have the following equipment that was connected to my Xfinity Gateway fine until Friday June 18Sonos Beam, 2 Sonos SL surrounds, Sub Woofer 3On Saturday June 19, I tried to play SiriusXM like I do everyday and it couldn't connect. I checked the sonos app and my System was grayed out. This has happened periodically so I tried to follow the instructions to reconnect the system to my network with no success (this also has happened before).I have repeatedly reset the Xfinity Gateway modem (Both manually and through the Xfinity app)I have unplugged all of the Sonos components and deleted and downloaded the Sonos app to start fresh I can successfully connect the Beam to the app, but it fails every time when trying to connect to my network All my other devices (iPad, 2 computers, 2 phones) are connected to my network we with no issues I've run diagnostics on the network and modem and everything checks out fine  I cannot reconnect my speakers no matter what I try. Is anyone else having this

Hi All,I have searched nearly all the topics but cant find an answer  I have Arc and 2 One SL’s as surrounds  running now. but i also have a SVS sub and a turntable that i want to add to the system. If i buy an Amp can i use like that:1- Arc as front/center, One SL’s as surrounds and SVS sub with Amp on TV? I know that if i wire third party as surrounds i can not use my sub. But i will not wire as surrounds  or i will wire as a second option. 2- I also have Dynaudio SP40’s. If i buy an Amp, can i use as a stereo setup by Amp with out using Arc and One SL’s? Or if i add Amp - wired SP 40’s as front; can i use Arc+One SL’s+ Sub + Sp’40’s at same time?Thanks 

Hi I have a system with a Sonos Boost and a variety of Ones, Threes and Moves plus two Arcs with surrounds and one of the Arcs has a SubAll the devices are connected as expected WM:0 for all the standalone ones and threes and WM:1 for the Moves.The Arc surrounds (one SL’s) and the Sub show up as bonded WM:2 but the Arcs themselves show up as WM:1 when I am expecting WM:0 I have removed and re-added one of the Arcs and it’s surrounds but it still shows connected to my WiFi network not SonosNet - Any ideas out there - thanks 

So I’ve used Sonos products before an never had a problem with them, I have just purchased a Sonos Arc and cannot get this setup at all.  I am using the Sonos 2 app, I can see the arc, go through the setup to add the Arc to my WIFI and I cannot get this to work nor my old play:1 speaker,These are the only devices I have a problem with, everything else connects to WiFi and works as expected.  I have reset both devices numerous times, reset WiFi, changed WiFi settings and nothing works at all.i don’t want to have to return the Arc (I was going to buy the sub and rear speakers) but I cam close to giving up.  Such a massive disappointment for such and expensive product that just does not work.please help!

Hello I have having difficulties setting up the audio portion for my karaoke machine to Sonos ARC. The karaoke machine has an HDMI which is connect but also has audio out cables in white and red. The picture is working but how I do set up to have sound working? My TV only has hdmi and cables.. 😭

Hi, I have issues playing series on DisneyTV, AppleTV or Netflix via the AppleTV OS. I am using an LG smart tv (OLED65C8), combined with an Apple TV 4k (first generation) as well as a Sonos Beam for audio.When watching series or movies, every few minutes the sound cuts off for 1-2 seconds and sometimes the picture jumps a bit. Then everything is fine for a few mins before it starts again. I do not seem to have the issue when accessing Netflix content via the LG OS but would prefer to use AppleTV. Has anyone had similar issues in the past? Thank youSebastian 

Out of the blue my surround setup started humming during tv play back only connected via optical input. It changes to a buzz of changing input type to pcm. Noise changes based on how control sees the sound. No buzz when using Dolby 1.0 starts when it switches to 2.0 Diagnostic number 1730440927. 

This is honestly occurring to me so often that I’m kind of put off by the sonos “all things wireless” system.I have two Sonos Surrounds and 1 Sonos Beam, all wireless.Every so often the system loses the surrounds and they either show in the app as +?+? as surrounds and no sound playing or are showing as if everything is good but no sound playing.Today they just refuse to connect no matter how many times I reset the system. Things I tried:Rebooted the Beam and both surrounds Reboot the router Turned off the router, turned off all sonos, turned on the router, waited 5 minutes, turned on the sonos products. Removed the surrounds from the app, factory reset the surrounds, reconnected them to the network. I moved the 2.4Ghz Channel from 6 to 11.Now the surrounds don’t even show up in the app. Also during the setup, it was taking a long time and it was saying at the end that they are connected but they might not show up in the app and I need to restart the surrounds. I DID, MANY TIMES.I subm

Can 4 sonos one’s be used in a surround setup with an Arc soundbar?

Hi,I have troubles with my 2 One SL + tablet using Sonos connected with my Spotify account…  Intermittently, the sound is off (but the song continue) and the system change the song to the next. My tablet shows me that Wifi signal is not good enough. The distance between the tablet and the router is 4 meters... My system worked well during many months without any troubles with the same hardware and internet connection.  Do you have a solution? I tried to separate 2.4GHZ Wifi signal and 5GHZ to avoid changes without success. Thanks in advance

Hello.  I've recently purchased a new Sonos Arc, TV and DVD players.   The TV is an LG OLED65CX5LB 65" 4K Ultra HD Smart OLED TV and the DVD player is a Sony UBPX500B 4K Bluray Player.  I understand both are able to play Dolby Atmos.  I'm using Sky Q for my main TV system and have set it to Ultra HD and Dolby Digital Plus.I have set up the Arc to the TV using the correct HDMI ARC port and the DVD player and Sky Q to the TV using other HDMI ports.  I've tired to watch a Sky Q Ultra HD film (it says Dolby Atmos available in the Sky Cinema section) and Ive also watched an Ultra HD DVD (with Dolby Atmos) on the DVD player.  Neither are showing Dolby Atmos on the Sonos App and it says its receiving Stereo PCM when I check it.  What am I doing wrong?  Thanks.

I purchased the Bose 700 and Bass Module 700.  After reading all the reviews and comparing Bose and Sonos on paper and watching videos… I made the decision to take it back and get the Sonos Arc and Gen 3 Sub.  Not sure if I made the right decision.  It’s possible I don’t have the settings set correctly?  The dialogue on several shows and movies is hard to hear as it is drowned out by background and action noises.. I tuned it with my iPhone and it’s better but not by much at all.  The night mode and voice enhancement are terrible together so not going to be using those.  Voice enhancement along doesn’t make a huge difference at all.  In regards to the dialogue the Bose 700 is WAY better, in my opinion.  Unless there’s a setting that I’m just missing??  I understand every room and listening experience is going to be different for every user but, is there a “general setting” I can start off with to help with dialogue??  I know with the Bose 700 I could turn the center speaker up and down

I am planing to make 5.1 Surround setup products mention in the description below. My only concern is does this setup required WIFI connectivity ?? If not then how we can setup this. Could anyone please help me to make me understand this. Center - Soundbar ARC  Front Speaker - SL1 - Right and Left Rear Speaker - SL1 - Right and Left  Sonos SUB - 1   

I just installed a outdoor speaker and they hook it up to my amp that controls my upstairs speakers.  I have a amp the runs my downstairs, but I also have a ARC.  Is there a way I can move the outdoor speaker to work on the downstairs amp and run different music outside and also upstairs, while still using my arc (since that is connected direct with the TV).

Hello All,I have a Beam, Sub and 2 Ones set up in my living room, the sub keeps disconnecting and wont reconnect. I get the following in System: Lounge (+?+LS+RS).When I go to ‘Add Product’  the search for nearby products cannot find the sub.  Unplugging everything and leaving for a few minutes sometimes works but is a pain. 

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

Tried everything that has been suggested on the forum but still no luck. Tried phoning, no luck, so hope fully getting answer here. Tv is a HD Panasonic quite new.

I connected my Sonos Beam only to ethernet , and disconnected WIFI in the settings. I am sensitive to EMF radiation and bought a device to measure it. It revealed that even with WIFI disabled the Sonos Beam emits huge amount of radiation (and is not connected to any wireless, as I disconnected even mobile and router to measure). This is either a very bad bug in system or Sonos is trying to kill me.. If you dont give me a solution I will have to stop using Sonos at all. Please can you advise? 

Hello I recently got a Sonos ARC and two Sonos one SLs from Costco for a decent price. I have an LG CX OLED screen with EARC compatibility. Is the supplied HDMI cable a 2.1 variant that can handle EARC? I have noticed that playing music sometimes no sound comes out of the surrounds. I also want to use someone's iPhone to do the Sonos tuning.

The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

I wall mounted my arc with the HumanCentric wall mount and the Echogear in wall cable mgt. system but it still doesn’t cover the socket and cables. I even bought a 1’ power cable as the one provided was  too long and couldn’t be crammed down into the hole.Does anyone know if I did something wrong in the install or, better yet, does anyone have a fix to cover the socket and cables?  Thanks! 

I have a Sonos arc connected to my tv which keeps dropping out. Sometimes it’s multiple times in 1 hour other times it will not do it all day. It is connected via HDMI and the Sonos is connected to the network via Ethernet.I have performed a diagnostic 1751834415

Hi guys, I just bought a sonos arc and two one sl and I have a Sony x900h.I connected a external hard drive to the TV with a uhd remux movie with Dolby Atmos but I can't hear the Dolby atmos.How can I change it?Thanks 

tengo un sonos beam y una sonos one, si quiero generar separación del sonido estéreo, tiene caso comprar la sonos one sl o ya no importa si la beam tiene control por voz?