Sonos cuts in and out, frequently wont connect

  • 16 July 2021
  • 1 reply
  • 33 views

Userlevel 1

This system worked fine for years, but the last year or so it has been unbearable. It cuts out all of the time arbitrarily. We have a Connect which I thought was supposed to mitigate  this sort of thing. Diagnostic report: 1555219827


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1 reply

Userlevel 6
Badge +15

Hi @msmeeve, welcome to the Sonos Community!

Doesn’t look like the diagnostic came through properly, which often indicates issues on the local network - would it be possible to reboot your router (turning it off for about 15 seconds before turning back on), as well as each Sonos device?

Let us know if this helps with the audio dropping out as well  - if there’s no change, mind providing some more information regarding the network? What make/model of router are you using? Are there any wireless extenders or access points in use? Are any of the Sonos devices connected to the network via Ethernet cable?

Hope this helps :)