Tried to set up a sonos beam to parents samsung tv. Upon setting it up, Once I disabled the tv speakers and tried pointing the tv remote control to adjust the volume a pop up box kept appearing saying’adjust speakers direct’ and this happened every time. Tried phoning sonos support - that was a mistake! After being on the phone for one and a half hours didn't get anywhere except for them saying the tv remote control mustn't be infared, therefore the beam is not compatible!?! Has anyone heard of this before!? Many thanks.
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